Bell Cow Services

After calling 8 times over the weekend to get through we were finally put in touch with Michelle Monday morning. She imediately got someone out to our house to look over the problem that wasnt fixed by our first tech on Friday. His name was Maurice, and he was incredible. He identified 3 leaks the previous technician never tested for and help us start the ball rolling on the repair process. American Home Shield has fought us tooth and nail, but it seems like Bell Cow really cares about their customers. We still have to wait to get the repairs started, but I am hopefuly they will make up for lost time on the previous technician's error.

We had a technician, Anthony, come out to help us with the humidity in our house last Friday. he told us that our filter needed to be changed and that was basically it. We change our filter about every month so I was surprised to hear that is what was causing it to be 61%+ humidity in our house. He left and the condition did not improve, and by the next day our A/C would not even turn on. We tried all weekend to call Bell Cow and got no answer on any number or email. To make matters worse we had a sick kid that was throwing up in our house in 85 degree weather with 70% humidity. VERY DISAPPOINTED.

Update. I am on my 4th technician and no AC for over a month. Spent $400 on the first tech who said it was refrigerant. That was wrong. He didn't even check to see if he solved the problem. He just left. Second more experienced tech I'm told says its a compressor. He orders the wrong part. The third tech orders a different compressor and it too is the wrong compressor but Bell Cow didn't tell me in came in. They keep telling me the second compressor has still not arrived. AhS had to tell me the compressor came in and it was the wrong one again. It'll be another 5 days before the part will arrive and it could be the wrong one. Bell Cow doesn't appear to care that because of their incompetence. A family is without AC for over 37 days in 80-90 degree heat. Such incompetence should only be shared on social media to inform others. They could have at least say we have priority when the part arrives. Instead I'm told they don't have that policy. It doesn't require a policy just good customer service. I see others have this same problem with Bell Cow.

Your technicians were very polite, and did a great job with the unit!

Great service and informative associates.

Freon to costly.

Great job.

Great service!

My original work order was placed on 4 May. It took them two weeks to get out to my home. I finally got someone out on the 15th...I was told by the technician that I needed a new compressor and they would have to order it. Another week goes by and I have not heard a thing about my AC unit. Multiple attempts to call Bell Cow went directly to the answering service. I was told that they were either out to lunch or the message would be forwarded. By now it's the 24th!, I call AHS and they have no diagnostic info in the system because the tech never uploaded the diagnosis, so they can not send another company out...I am then told by AHS, that they will have to call Bell Cow to get the information sent directly to them. Ok, here's the part that really pissed me off...Bell Cow had no data from the Technician ...He had not turned in his diagnosis to the company. So, here I am waiting for another 48hrs for an answer. AHS finally calls me to tell me that they now have the info and that the part is local and that I should be hearing from the company soon. Today is the 31st and I am still without AIR!!! It's 90 degrees in my home and it has been damn near a month without a working AC. There has been no urgency dealing with this company. I WOULD NOT RECOMMEND THEM.

Customer service so far has been atrocious. I've had two techs attempt to service my AC and it still isn't repaired. The first says it was refrigerant and charged me $400. He didn't even stay to see if it fixed the problem, he left. It wasn't fixed. I have no way of telling if that was even the problem. I was told the tech was new. Thanks. The second tech says it's a compressor that must be ordered. It's been 3 weeks and it still isn't fixed. AHS won't send another company to fix it. When you call Bell Cow it goes to an answering service during business hours most of the time. There is no sense of urgency for the people living in this heat, it's simply business. Still no idea when they will return to fix what I've already paid for. Make your own conclusions about their service.

Excellent job, professional all they way!

good service so how.

I'm more than satisfied with the services that I've received. Thank you for the quick and efficient service.

The tech was very nice.

Thank you.

Service was good.

Great customer service.

Excellent customer service and expertise.

Bell Cow tech, Dustin, came out and cleaned our units and replaced some outdated/wrong amp breakers and installed a thermostat for us. We were quite pleased with him. He came on time, worked efficiently and was friendly and willing to explain what all he was doing/had done. We really liked Matt, who had been our HVAC prior to Dustin. We wish Matt well in his new job.

no issues with service. wonderful customer service!

Quick turnaround time for service.

The two technicians were great! Thank you!
Father Andrew Winters
Saint Nicholas Orthodox Church
Fayetteville, NC.

The crew arrived on time and their work was completed in a professional manner. Very pleased and would definitely recommend their services. Elaine Puryear.

There service is good.

Great company to work with!

thought the price was a little high!! The people were very nice--really nice.

Great service.

Thanks for working with me. Your service is great.

Fast and friendly.

Great service.

Excellent service!!! Will highly recommended to anyone!!!

Dustin was very professional with detailed explanation of work performed and possible replacement of my old unit in the future. Dustin exceeded my expectations.

Moo.

Excellence.

Quick, friendly, professional. Thank you!

Great job.

Very knowledgeable and professional. Agent was polite and willing to do whatever was necessary to satisfy his client.

Technician arrived on time. Explained what he believed the issue was and resolved furnace issues within 45 minutes.

Thank you.

The repairman was great.