Bell Cow Services

5.

The technician was knowledgeable and efficient. I would recommend the company.

Ashley is the most pleasant receptionist! First impressions are lasting, and she ensures Bell Cow callers and customers that we have made the right choice. James Pollock is the best plumber in the business. He gets the job done right the FIRST time, and it's obvious that he takes pride in his work and in Bell Cow. Thank you for being conscientious in your staffing and dependability. Jim & jo Nance in Stedman, NC.

They did a very thorough job.

On time, appropriate charges, polite, to the point.

Technician was punctual, knowledgeable, and respectful. This is what customer service is all about. Worked with senior homeowners in explaining the issue and cost of repair.

The technician was polite. The installment was done in a very timely manner. The crawl space door looks great!

So overcharged. Waited from Thursday to Monday 4pm with clogged drain in kitchen. Came used my snake my water my hose and charged me $575 when quoted $400. Plumber was here 10 minutes then he took my plastic pipe with him . DO NOT USE THESE PEOPLE EVER!!!!
Can't even give them 1 star maybe -10.

You have not done any work yet. I have paid the invoice. And you have sent me another invoice. Are you charging me every month now? I can grade you once you actually do the work. Advise.

Friendly and thorough service.

I rated a 4 but the man sent wasn’t really nice. Unfortunately our terminix salesman said he would have to come back missed places. So I would have given a 3. The man that set the appt was Jake and he was the nicest person I have ever spoken with in my life. I totally would give him a 5. I think your company is probably great but the man that came wasn’t friendly to my husband at all.

pleased with service.

Technician came and performed his job and determined that our AC Compressor required replacement. We contact our Home Warranty company who had no problem replacing the compressor, however the technician wrote down repair instead of replace on his paperwork. It LITERALLY took FIVE days for them to rectify that mistake, with us and the warranty company calling them daily to get it changed! Their customer service is HORRENDOUS!! They NEVER answer the phone, NEVER return messages, NEVER return emails. The only way i was finally able to get it fixed was by the Live Chat on their website. Usually in these situations the warranty company is the issue, but in this case BellCow has 100% been the issue. Now we wait and see how long it takes for them to get the part. I've already been without AC for 7 days in NC AUGUST heat and counting. I would NOT recommend this company to anyone.

Service technician was courteous and responsive to home improvement needs plumbing and HVAC.

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Duke preferred supplier with the manufacturer equipment we wanted, so expectation was high especially for the price.

Ranking Our Result: C-. Too many times to come back out to fix install. Not one-time during the following year did they come to perform preventative maintenance as they offered because of number of remediations. Maybe Covid reduction caused part of the operational degradation but we’ve worked with many other hvac companies across 3 counties over previous 5 years in supporting a realtor flipping homes and our own replacement was the most cumbersome with the most remediations.

I am very fair in my evaluations. Praise when deserved and voicing concerns when experiencing it. This is a small business that you want to be successful, but know anytime a company has a estimator/salesperson out first and the Sup/installers are completely different and you never see the salesperson again, just know you are paying a premium that is probably 20-25% higher than owner-operator or partner involved bidding. You should have a higher expectation if that layer of business development is involved. I could’ve spent 33% less — different equipment, different company, same length warranty.

Hopefully, they learned from our experience and put processes in place to complete projects right first time to avoid remediations.

I was very pleased with the recent service provided by Matt and team. They were very Ecco& professional. I recommend Bell Cow without hesitation.

The prompt response to provide service was good however nothing has been repaired yet. I am awaiting approval for a new system.

Dawson was wonderful! Prompt and thorough service as always.

Excellent service!

Great installer five stars.

The service tech (Dawson) was simply outstanding. He explained what could have caused an HVAC system failure and checked all applicable componets. The only issue was the wait time- 6 days. I understand there are a lot of HVAC issues in the summer but waiting almost a week for a technician is a bit long.

I can't say enough good things about the Bell Cow employees who worked on my house crawlspace, Cory who installed vent screens, Bernie and team (Ronnie & Jamil) who repaired the damage to the crawlspace. Upon my initial meeting with Bernie, who evaluated the repairs needed to be done, I felt I could trust him right from the start. He clearly explained what needed to be done, and provided estimated cost, time frame and schedule. Their price was fair and I had a good feeling about them. The team worked diligently when it was 90+ degrees outside. They kept me informed of everything as they went along (before and after pictures). They were skilled, polite, courteous and professionals. The work was done in a timely fashion and I'm pleased with the results. Highly recommended!!!!!

Service installation was very timely and professional.

Dawson was on time and got the problem resolved that a previous company did not. I appreciate you being very timely and getting him scheduled and am grateful to have the AC working again with these HOT Summer days ahead!

True professionals!

Love my new glass shower doors! They did an awesome job!

The young man was polite and very professional. No problems and wil definitely recommend Bell Cow to others.

Happy with the results.

Device has been great!

Bell Cow was very responsive about giving me a quick appointment and showed up on time. Technician was timely and responsive to my questions and concerns. Very happy with the service performed on my units. Thanks for the professionalism.

Excellent service completed by a knowledgeable and personable technician.

I’m super happy with my HVAC servicing. The technician was polite and explained everything perfectly. He was a pleasure to work with. I will definitely call them again when I’m in need.

This young man was very polite and had fantastic manners. Was very informative everything I asked he answered. Your company is very lucky to have such a nice young man, represents your company well.

Yes we are happy with your service.

Assigned by my warranty company to fix the gas furnace not heating properly issue. Technician would not work on the issue citing the vent system was not up to current code. Walked away from the problem I was having and offered no solutions.

Technician was very professional kind and knowledgeable.

We had excellent plumbing service and the tech was honest.They came after the company our warranty service sent couldn't do the job and used inadequate tools to even attempt it. Our warranty service advised hydro jetting our sink. BELL COW tech Brad Moore was our saving Grace! Thank you Bell Cow! Brad took the extra time and went that extra mile to explain everything to us and why what the other guys method didn't work. Brad was very careful in keeping his area clean as he worked very professional!!! And normally they would have had to come back out because warranty service only pays them enough for the service call. We had been through so much ha called his manager and got approval to go ahead with the job and got it done . What a headache lifted off our chest with this problem God bless this company that treats their customers right the first time! Very hard to find these days. Sincerely grateful, Gail Staley.

Courterious, professional, friendly and completed as promised.

Sent a new plumber that really had no idea how to fix our sewer clog. Spent four hours (two hours at OT rate) snaking our drain. Promised to send someone the next day. Called and was told no one could come back for four days. Called Blanton who fixed problem in 30 minutes. Was due to clog near street drain and at one close to front of house. Turned out our sewer and the neighbors come together. So in 30 minutes they fixed both. Also told most of Bell Cows plumbers have quit. Terrible service. No fix and abandoned.