Bell Cow Services

Excellent service !

Clint was a great technician and I'm appreciative of all the techs covering their shoes when they came inside. Thank you Clint for giving "her" a good bath and some sweet talk to keep her going.

Quality service. Respectful, efficient & complete. i had a little problem with scheduling, but they're service is worth the wait.

Prompt and courteous. Went above and beyond what I expected. Will definitely call again if needed.

Excellent service and quick response very professional highly recommended. They have highly knowledgeable service techs will definitely utilize them again should something go wrong with my hvac 👍👍.

Prompt and courteous.

Clint was excellent. He was very knowledgeable and my wife loved the shoe protectors he wore into the house. Clint exceeded our expectations. 😃👍.

Everything was good.

Great Service, gentleman was very professional and knowledgeable.

Well pleased A-1 service quick results. Service man couldn’t have been better.

The tech was great. He explained everything clearly and gave me options.

Great people, great service!!!

Excellent, efficient service.

American Home Shield initiated the repair. This company has come to my home over 13 times(beginning in May) and my system is still not fixed! I have talked to Kim numerous times and have been told Chris the general manager would be calling me. I have yet to receive a call and its going into 3 months now(note this all started in May). When I call the office now my calls are now deflected and I am told Kim is in the warehouse etc., Chris is in a meeting, and still I have not received a call, had a voicemail left or anything from anyone from your company. I initially paid $850 for repairs and later found out and was told what I paid for was not the problem. I have not received a refund but was told it was being sent to the corporate office to be processed by the prior manager(whom I was told was fired actually was told the entire team was fired) offered from others an additional 2 years coverage on equipment... The last person sent to my home by Kim wrote up what the problem was and I have the recording of his stating what the problem is and no one has been out to repair. My home is ice cold downstairs and the upstairs is hot as heck. I was told from last gentleman that came the air ducts that the company installed are not opening up so all air is staying downstairs... Too much to type so all in all I am still waiting on your company to fix what you started... and to follow up on your word given... you have in your companys logo don't get milked by other companies but that is exactly what you have done to me! This is not acceptable. No one will give me information to the owner of this company. I am tired of calling your company to get the run around so hopefully I can get a call when this review is read. The only person that has followed through on their word and ever returned a call to me is Jakeria Mills that works in the office. She is the only one to be commended on her customer service relations.

Always prompt, courteous and professional. Their work is top notch.

Well pleased with their service ! Will use them again if I need electrical work done .

Service rep was prompt and courteous. I would recommend him.

Needed my gas pack repaired. It was not delivering cooling air. Bell Cow was very responsive. The technician was very knowledgeable and determined the issue very quickly. He had all the correct parts and fixed the gas pack. We decided to sign up with them for periodic maintenance. I would recommend them to other customers. Very satisfied.

Friendly and knowledgeable with all questions I had asked.

Courteous, Professional, Efficient, what more can one ask for? I am a VERY satisfied customer!!!

Great service.

This is the worse company I have ever heard of anyone dealing with. My daughter and her husband have been dealing with this company for over 3 weeks and still NO A/C. They keep calling but no one will answer. My son-in-law has had to take off work several times to meet them only to eventually have the A/C go out again. The first time Bell Cow sent out a technician that did not know what he was doing and they had to end up sending another technician because they A/C still did not work. They were told then that some major work had to be done so that is what took place only for the A/C not to get cold. Then they were told again that a part needed to be ordered. These people do NOT know what they are doing but they want your money to only give you the run around. They even asked for an invoice and the technician stated they are not given any paperwork and they would have to call the office. Upon talking with someone at the office, they were told the technician has it. It is really sad when you cannot even get your invoice after paying for services. I have advised my daughter and son-in-law to get a lawyer because this is ridiculous.

After calling 8 times over the weekend to get through we were finally put in touch with Michelle Monday morning. She imediately got someone out to our house to look over the problem that wasnt fixed by our first tech on Friday. His name was Maurice, and he was incredible. He identified 3 leaks the previous technician never tested for and help us start the ball rolling on the repair process. American Home Shield has fought us tooth and nail, but it seems like Bell Cow really cares about their customers. We still have to wait to get the repairs started, but I am hopefuly they will make up for lost time on the previous technician's error.

We had a technician, Anthony, come out to help us with the humidity in our house last Friday. he told us that our filter needed to be changed and that was basically it. We change our filter about every month so I was surprised to hear that is what was causing it to be 61%+ humidity in our house. He left and the condition did not improve, and by the next day our A/C would not even turn on. We tried all weekend to call Bell Cow and got no answer on any number or email. To make matters worse we had a sick kid that was throwing up in our house in 85 degree weather with 70% humidity. VERY DISAPPOINTED.

Update. I am on my 4th technician and no AC for over a month. Spent $400 on the first tech who said it was refrigerant. That was wrong. He didn't even check to see if he solved the problem. He just left. Second more experienced tech I'm told says its a compressor. He orders the wrong part. The third tech orders a different compressor and it too is the wrong compressor but Bell Cow didn't tell me in came in. They keep telling me the second compressor has still not arrived. AhS had to tell me the compressor came in and it was the wrong one again. It'll be another 5 days before the part will arrive and it could be the wrong one. Bell Cow doesn't appear to care that because of their incompetence. A family is without AC for over 37 days in 80-90 degree heat. Such incompetence should only be shared on social media to inform others. They could have at least say we have priority when the part arrives. Instead I'm told they don't have that policy. It doesn't require a policy just good customer service. I see others have this same problem with Bell Cow.

Your technicians were very polite, and did a great job with the unit!

Great service and informative associates.

Freon to costly.

Great job.

Great service!

My original work order was placed on 4 May. It took them two weeks to get out to my home. I finally got someone out on the 15th...I was told by the technician that I needed a new compressor and they would have to order it. Another week goes by and I have not heard a thing about my AC unit. Multiple attempts to call Bell Cow went directly to the answering service. I was told that they were either out to lunch or the message would be forwarded. By now it's the 24th!, I call AHS and they have no diagnostic info in the system because the tech never uploaded the diagnosis, so they can not send another company out...I am then told by AHS, that they will have to call Bell Cow to get the information sent directly to them. Ok, here's the part that really pissed me off...Bell Cow had no data from the Technician ...He had not turned in his diagnosis to the company. So, here I am waiting for another 48hrs for an answer. AHS finally calls me to tell me that they now have the info and that the part is local and that I should be hearing from the company soon. Today is the 31st and I am still without AIR!!! It's 90 degrees in my home and it has been damn near a month without a working AC. There has been no urgency dealing with this company. I WOULD NOT RECOMMEND THEM.

Customer service so far has been atrocious. I've had two techs attempt to service my AC and it still isn't repaired. The first says it was refrigerant and charged me $400. He didn't even stay to see if it fixed the problem, he left. It wasn't fixed. I have no way of telling if that was even the problem. I was told the tech was new. Thanks. The second tech says it's a compressor that must be ordered. It's been 3 weeks and it still isn't fixed. AHS won't send another company to fix it. When you call Bell Cow it goes to an answering service during business hours most of the time. There is no sense of urgency for the people living in this heat, it's simply business. Still no idea when they will return to fix what I've already paid for. Make your own conclusions about their service.

Excellent job, professional all they way!

good service so how.

I'm more than satisfied with the services that I've received. Thank you for the quick and efficient service.

The tech was very nice.

Thank you.

Service was good.

Great customer service.

Excellent customer service and expertise.