Bell Cow Services

Non responsive to the customers needs!

The Tech was great, very knowledgeable in his job and was very informative in the maintenance of my AC System. Thank you very much.

Great service.

Excellent service. These two guys worked on my AC on the two hottest days of the year. The temperature reached 136 degrees in the attic but Bell Cow pushed on determined to get my system up and running.

Good: The tech's are friendly and approachable. The Supervisor I spoke to this year seemed to understand my frustration after reviewing the log of service calls/notes. (Thank you, Kelly.)

Bad: This was the fourth time since the new unit's installation 2 1/2 years ago that we have had to call for a service check. The install (Aug 2017) took over two weeks because they kept having to come back and fix things. (Like putting the coolant in the new system because they're only shipped with a minimum amount.) Last year, we had to call them back because it wasn't getting cold. There was a "slow leak" in a new system! This year, a "wire was loose" so it wouldn't turn on.
As it is, the unit which should be more economical to run than a 20yr old system isn't. The air out of the vents isn't as cool as it was last year and I'm tired of calling to have a tech come out. You'd think when we told the tech this last time what the previous calls were for, he would have double checked the coolant. Guess they're trained to make sure to get as much $ from the customers as possible with constant service calls. There are seniors and disabled in this house and having an unreliable NEW HVAC unit is another stress we don't need.

If we have to call Bell Cow next year because the unit doesn't run, or run properly, Bell Cow better replace the defective unit on their own dime. I know they don't care because they got their money (and keep getting more from us) but it's ridiculous to keep having to call someone out EVERY YEAR to fix something.

They did a temp fix with a used thermostat with paint splattered on it and told me they would order a new one waited two weeks to call and find out when the new one would arrive. Only to be told that the repair was complete and nothing was ordered and that it was impossible that they installed a used one because it wouldn't work.

Fast convenient.

Technician did not show up for my scheduled appointment on Monday, 5/13/2019, that was made the prior Thursday, 5/9/2019. I waited until 10 am and I had to call to find out why no one showed up. Was told I was not on the schedule. I called Technician George and he said he was on another job and did not know why he wasn't sent to do my work. Said he goes where they send him. On 5/10/2019, Technician George picked up my hot water heater, toilet & kitchen faucet that I had purchased ahead of time from Lowes. He advised me to leave everything there and he would pick items up on day of my appointment. I took off from work and lost a whole day of work, waiting for these people to bring my merchandise to my home. To make matters worse, my hot water heater box was wet and torn. Technician George had an attitude and threatened to leave my hot water heater on my porch because I was questioning him about the condition of my water heater. He also made comment to me "I've dealt with people like you before, and it's always the same thing." Not sure what he meant but he needs an attitude adjustment. I did get a call from the project manager who apologized. He seemed sincere. I will select another business for my services that I need. I won't use Bell Cow.

Awesome tech!!

As usual you are timely and fixed the problem right away. Thanks so much!

Friendly & knowledgeable serviceman.

I have had the pleasure of having a tech team that shows true pride in their craft replacing my ac unit. It has become a very rare event in my area to find people who present this trait. It was very refreshing and very much appreciated. Excellent job!!!

Very happy with service. They were here when they said they would be got service done in timely manner.

Great customer service. Very happy with the outcome.

Mike Canady came to do our spring HVAC maintenance.
He was very professional, informative and thorough.

Thank you for your service's
Mrs. imes.

Wonderful people. Fast service. When something went wrong they were fast to act and come out to fix my plumbing problems. Thank you!

Bell cow was great.

Great service, friendly and fast technicians. Office staff is great too.

Wonderful service, quick to come and fix the problem as always. So glad I know that I can rely on them to solve my heating and air problems.

Our Tenant tells us the service was excellent installing the new Heat pump! They had to do a lot of work on the installation and we are so happy,as owners, to finally have the old one replaced.

Ron came out to see about installation of a new water heater. He was knowledgeable and suggested a few options to consider. Great customer service. Will recommend this company to friends.

Very prompt, professional service at a great price. Also, the staff is very courteous and kind. Thank you!!

Called Bell Cow because the heat was not working in my house. They sent a technician out the next day and he not only walked me through the diagnostic but explained what was wrong so that I could understand. He was able to fix it the same day. I’m very happy with both the customer service, how fast it was to get an appointment and that my heat is working. AND it didn’t break the bank. 10/10 recommend! As a matter of fact, I just referred my parents to them.

Bell Cow is a very good company that knows exactly what they are doing and they have awesome employees.I highly recommend this company.

The service that I received from Bell Cow was excellent. The Service Technician was very knowledgeable and efficient.

You have serviced my AC a few times and I was very pleased with the work.

Mike went above and beyond fixing the problems with my units. I will be calling this company for any future problems I run into!

The last tech that was sent out was very nice. We couldn’t figure out what was causing the smell. He thought it might have been the smells coming from outside. It’s not as bad as it was. He did give us a few suggestions to try. Still haven’t gotten our filters we were promised by Brett.

Great service and The guy that came out was very nice and knowledgeable about his job and explained the process to me, which I definitely appreciated.

They are very professional, fast and are very experienced in their job.

The technician was very knowledgeable and professional. He did the work quickly and was very friendly, he cleaned up after the job and left the house just like it was before he started. Great experience! BH.

Grate Job.

We can’t say enough good things about Darryl (sp?), the service tech who came to our house for HVAC maintenance. Absolutely meticulous with his work, very detail oriented, professional, and explained everything to us. Would highly recommend this gentleman, and this company!

Knowledgeable technicians with great personalities. Got the job done and left no mess. We were extremely pleased. Thanks.

Technician was very knowledgeable, very customer oriented; readily answered all my questions; very happy with my service.
T. Cameron.

Tech was on time and explained the problem thoroughly.

Our home warranty company kinda screwed us with getting our heater fixed. Bell cow did everything they could to speed up the process and get someone out to fix our system as fast as they could. Very please with their service.

Second time we have had BELL COW. Pleased with the tech who came. Mike was professional and complete in describing the issues and potential solutions.

We have used Bell Cow for the last 2 years since moving to North Carolina. They have serviced HVAC units at two of our homes, installing a new system in one of them. Their techs are very courteous and knowledgeable. We have American Home Shield (AHS) and when we need HVAC service, we call AHS and request Bell Cow. They do great work!We prefer them over anyone else!