Bell Cow Services

Heating is still not working. Service tech didn't call me to let me know the status of service performed. Tenant called during the holiday week-end to let me know there was still no heat.

Excellent service from Bell Cow technician.

Excellent service . Whenever we needed them they came right away & fixed the problem . Will definitely recommend .

Two guys came out today to an apartment complex in Lillington. Wes and Dwayne (Duane?) they were awesome!! They got in and got their jobs done quickly and professionally!!! Wes was the younger guy and more talkative, very smart plumbers!! Great job guys!!
Will Hunnicutt.

Disappointing to say the least. BC was referred to us thru American Home Shield- the tech sent out was excellent but after that the response was marginal- the tech recommended replacement of our 20 year old Lennox but BC and AHS decided that a replacement part would suffice. It has been over three weeks, no part so far and no update except when we finally called - and it has been the three coldest weeks so far this year. It now appears that the part will be more than two weeks further-totally unacceptable.The BC staff was indifferent, had no sense of urgency and gave the strong impression that AHS customers were low priority. My wife spoke to a "manager" who was rude and condescending implying that we were trying to get "over"- even though we have been AHS subscribers for over 10 years.
In great need of customer relation skills and a sense of urgency.

Yes. Service was good. Service man recommended a digital thermostat to save energy.

Excellent service.

He was here for a maintenance check he did a good job I have no complaints about him.

A correction to my review, it actually took from Aug 2018 - Apr 2019 for the completion of my bathroom remodel, with all the problems. Thank goodness I had Lowe's to back me up, otherwise I may have been stuck with a mess.

I had a bathroom remodel and it was the worst experience a person can have. The plumbers showed up a day and half late, the tile was incorrectly installed so I had to have them come and and tear my shower completely out and start over. The supervisor at the time tried to blame me for the incorrect installation of the shower tile, which was not true. The caulking kept cracking around the shower door and had to be re-caulked about 3-4 times. My vanity top was chipped by the installers and had to be replaced which took several weeks. I initially was told that it would take approx 5-7 days but in reality with all the problems it took from Jan - Apr before my bathroom was completely finished. I was constantly taking off work for this project. I will never, ever contact Bell Cow for anything. Bell Cow should stick to HVAC, they are horrible at remodels. With all the problems that I had, the secretary, Victoria was very nice and always returned my calls and she is the one ray of sunshine that this company had. Kudos to Victoria.

Quick response time and reasonable price for repairs!! Thank you.

George is the best plumber possibly for the job! Awesome customer service!

Prompt, courteous friendly and informative..

Jorge and CJ were very helpful and took the time to explain their work. Thank you guys.

Took multiple visits to resolve issue. Horrible follow-up.

Larry, our HVAC professional did a phenomenal job. We've been without a/c since Monday (the SECOND time since we moved in 2 months ago). Larry came in and got right to work. He researched the unit to find the culprit and fixed it (even after leaving to get a part...most companies make you wait for another appt). We are super pleased and wanted to give him a virtual thank you. Larry, you rock!

Repair service for my bathroom plumbing was conducted very professionally and was very knowledgable when I asked questions. I would recommend Bell Cow services to anyone.

Went well we are cool again!

Everything has been wonderful.

George was a professional in aspects of the problem. He explained what he was doing and made sure everything was working. Thank you

Henry J Miehle.

Elvin was awesome!
He did a great job with the diagnostics of my AC!
He was very professional and very honest!

Elvin was fantastic! He explained what he serviced and why he made recommendations. He represented your company very well.

Very Good and Professional service. Good communication. Service Tech Rick was on time as promised. He was Very Professional and explained the issues in an understandable manner. Air-conditioning seems to be working good now. Many Thanks.

M.R.

Sam my technician was so very knowledgeable, kind, and very thorough. He took the time to listen what was wrong with my HVAC unit and inspected everything. He took the time to look over the ducts and the rest of the unit in the crawl space (full of huge spiders) and took the extra time to diagnose the issue. Most techs that have come out spent much less time and ended up never fixing the issue. Sam knows his HVAC skills and I’m so grateful to have gotten him especially since we’ve been without air for over a month and been through two techs already with nothing resolved. Thanks Sam!

Mike was awesome on the plumbing side would definitely use them again. 👍🏻👍🏻👍🏻.

Never showed up to appt. obviously, dissatisfied.

George and Elesio are the guys you want to work for you. Very professional tell you how it is and fix what's wrong. Thank you both for your time and curiosity. Bell cow thank you for your services you came thru for me and my household in the time of need .

I am completely satisfied with Mathews service. He was very professional while here remodeling my bathroom. I would recommend him to anyone.

Bell Cow personnel and especially Matthew did an excellent job in our bathroom remodel. They took extreme care to ensure that all work was performed to specification and in a quality manner. In addition, they made suggestions for different tile options and we're flexible when we requested additional work to be done.

The two young men that came on Tues July 2nd to install my AC Unit were very professional, polite respectful & did a phenomenal job. The appearance of the AC looks as though its always been there. They left no remnants of installation. I'm pleased with their work!

Still waiting for you to come back and repair our unit. It's been 3 weeks since we heard from you.

Great work.

Very knowledgeable and friendly. Fast service. Job completed on spot.

Non responsive to the customers needs!

The Tech was great, very knowledgeable in his job and was very informative in the maintenance of my AC System. Thank you very much.

Great service.

Excellent service. These two guys worked on my AC on the two hottest days of the year. The temperature reached 136 degrees in the attic but Bell Cow pushed on determined to get my system up and running.

Good: The tech's are friendly and approachable. The Supervisor I spoke to this year seemed to understand my frustration after reviewing the log of service calls/notes. (Thank you, Kelly.)

Bad: This was the fourth time since the new unit's installation 2 1/2 years ago that we have had to call for a service check. The install (Aug 2017) took over two weeks because they kept having to come back and fix things. (Like putting the coolant in the new system because they're only shipped with a minimum amount.) Last year, we had to call them back because it wasn't getting cold. There was a "slow leak" in a new system! This year, a "wire was loose" so it wouldn't turn on.
As it is, the unit which should be more economical to run than a 20yr old system isn't. The air out of the vents isn't as cool as it was last year and I'm tired of calling to have a tech come out. You'd think when we told the tech this last time what the previous calls were for, he would have double checked the coolant. Guess they're trained to make sure to get as much $ from the customers as possible with constant service calls. There are seniors and disabled in this house and having an unreliable NEW HVAC unit is another stress we don't need.

If we have to call Bell Cow next year because the unit doesn't run, or run properly, Bell Cow better replace the defective unit on their own dime. I know they don't care because they got their money (and keep getting more from us) but it's ridiculous to keep having to call someone out EVERY YEAR to fix something.

They did a temp fix with a used thermostat with paint splattered on it and told me they would order a new one waited two weeks to call and find out when the new one would arrive. Only to be told that the repair was complete and nothing was ordered and that it was impossible that they installed a used one because it wouldn't work.

Fast convenient.