Bell Cow Services

Bell Cow Services

Bell Cow Services

Heating & Air

Portsmouth, VA

4.6 · 617 reviews
4.6 · 617 reviews

About Bell Cow Services

Location

Portsmouth, VA
Also serving: Chesapeake, VA

Service

Heating & Air
Additional Services: Electrician

Business Hours

Open 24/7

Payment Options

Visa, Mastercard, Cash, Check, Financing Available

Years in Business

6

Business Qualifications

HVAC and Electrical Licenses

About This Business

Locally owned and operated, Bell Cow Heating and Cooling is your area’s leader in comfort, combining over 50 years of industry knowledge and exceptional customer service.

617 Reviews for
Bell Cow Services

What people say about Bell Cow Services
Professional · 170
Knowledgeable · 74
Friendly · 63
Excellent · 62
Courteous · 46
· Show All
4.6 star average rating (617 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Chesapeake, VA
Your tech made me feel with his responses he was working for me instead of Bell Cow. He just created a feeling of Trust.
Camden, NC
Great job done everything I wanted to complete the job great guys to work with!!
Norfolk, VA
They were all great.
Chesapeake, VA
Always punctual and professional.
Virginia Beach, VA
Both gentlemen, who came to perform the sealing of my house for Terminex, were on time and did an excellent job and were very professional. Thank you for a job well done.
Hampton, VA
On time, very polite, quick service. Great job!!
Norfolk, VA
The crawl space is sealed tight but how will that affect the growth of mold.
Newport News, VA
I’m sorry I am in Arizon at the moment I will return next week.
And What is Cow Bell?
I will be glad to give a review once I see what I am reviewing.
Chesapeake, VA
A very busy crew under the house. Friendly, polite and informative when asked a question.
Suffolk, VA
My experience with this company has not been good to say the least. My hot water heater, which is in my attic, blew. I went through American Home Shield to address the issue. They contracted Bell Cow to come out and assess the situation. A guy came out, stared at the unit for 5 minutes, and told us we needed a new one and that he was going out to his vehicle to place the order... And that a few hours later a couple of guys would bring the new unit and install it. We didnt hear anything else that day. The next morning, I call Bell Cow and they tell me it will be 3 to 5 days because AHS has to send them the unit... okay... that same day AHS calls to tell me that there is $625 in charges that they do not cover... understandable. Two more days go by and Bell Cow calls me to collect the $625 and tells me they will be out in 3 more days to replace the unit. They show up only to find that the original person that came out, which the techs told us was an HVAC tech... not a plumber, took incorrect measurements and in turn ordered a water tank that was too big to fit through the attic opening. In addition to that, he also failed to check that the water was completely cut off which caused further damage(we tried to do this ourselves as soon as the issue occurred, but were apparently unsuccessful) When I called the office to try and figure out a solution, I was told that my home warranty doesn't cover "access"... I told her I understand that, but your tech made the mistake...and I was essentially told that I needed to get either an independent contractor to expand the opening or pay one of their contractors $385 to do it... And to boot, they also needed another $110 for a part they failed to mention in the original agreement. As a result, I have had to turn them away on principal... this happened today. So now I have a call in with AHS regarding the integrity of this contractor that they assigned to my issue. I am hoping they can come up with an amicable solution.
Virginia Beach, VA
Since we have only been inspected the same day Bell Cow serviced our home I can't say for sure the attic has been sealed completly. I do like the fact that if you look up at the roof you can't tell something is there.
Chesapeake, VA
Very good service and awesome communication. I will recommend you to friends and family. Thanks for your outstanding work. Frank Elkins, Chesapeake.
Corolla, NC
Terry was such a fine professional and completed the job in record time. He is indeed a huge asset to your company.
Chesapeake, VA
WE ARE PLEASED WITH THE WORK THEY DID. I THANK YOU FOR DOING AND EXCELLANT JOB.
Hampton, VA
Friendly service.
Hertford, NC
I would like to acknowledge your employees
Chuck Hansen and Tony for their work on repairing termite damage. I couldn't get under the house, but the repairs to my large window frame and sill on the inside where beautifully done and undetectable. Both men were professional and courteous. The were mindful of my property and cleaned up when they were finished.

Joe Graves.
Virginia Beach, VA
My home warranty assigned Bell Cow to me, I have not had the best experience in the past with contractors they assign me but this time is was different. Christian was amazing, knowledgeable, informative and dedicated to getting my plumbing issue corrected quickly and correctly. I will definitely use his services in the future and will always highly recommend him!
Portsmouth, VA
A service person was to reroute a pipe under my sink that extended down under my house. He did a satisfactory job rerouting the new pipe but left the old pipe exposed completely which allowed the insects to come into my house even more. Terminix, who came for a different reason, was kind enough to stuff & cover the exposed pipe. I called Bell Cow Tuesday about the problem but as of this survey, I have not heard from you.
Suffolk, VA
Everything was done in a professional manner. Clean-up was superb. One could barely tell they had been other than the obvious improvement to our property. I would highly recommend them.
Hampton, VA
I was happy with your work at my house.
Virginia Beach, VA
I'm very happy with the service and the technician, Maurice, who came out to get my heat going again.
Virginia Beach, VA
If this was based on today’s service Matt did a great job and fixed issues that should have been fixed on the 5 previous services. This started in October and was finished by Matt today.
He gets a 5 star raiting.
Newport News, VA
Problem solved quickly and less than I thought it would be. Great service!
Virginia Beach, VA
I scheduled Bell Cow through my home warranty service. Christian showed up on time and conducted all repairs quickly and efficiently. He was professional and very courteous. Very happy with the work done.
Chesapeake, VA
My landlord hired bell cow to come in fix a problem i had at my home. They scheduled me an appt with a time window of 12pm-4pm. Well at 1:44pm the day of my appt i get a call the technician will not be coming. After I had already left work to make sure someone was home. They reschedule me for the next day appt time window 8am-10am. So 11am comes I called them because no one has shown up. They tell me some bs they was getting ready to call me because the technician will not be able to come again. So for the second day i have missed money from work. Only thing they can do is schedule me an appt for Monday. They did nothing. Talked to the manager and he say everyone sick. Maybe i can get a different company to come out. Very unprofessional. To call after the appt window and think it's ok is unacceptable. I will not recommended bell cow. Seems like they need to be hiring more technicians.
Newport News, VA
Great job.
Chesapeake, VA
Work was not finished. Left without notify was through. Did not get to inspect while here.
Hampton, VA
Thank you Bell Cow for your services in the Hampton, VA area and for sending your amazing Technician Christian A. The guy is truly talented and a gifted plumbing technician. he came back twice in one day for 2 separate leaking problems that my family has had with our kitchen sink. THIS IS A BIG THANK YOU FROM ME AND THE FAMILY CHRISTIAN, from us to you.
Portsmouth , VA
American Home Shield directed me to this company due to stoppage. Christian was professional and did an awesome job fixing my problem. I will be a returning customer.
Hampton, VA
Your work was Great. Excellent job .would recommend To other
Also.
Mr Donnell
Merry Christmas.
Norfolk, VA
The work was done neatly and timely.
Virginia Beach, VA
Extremely pleased with technician and service provided. Arrived after phone notification and on time. Provided review of services performed and gave recommendations. So glad I signed up for contract service. Peace of mind that inspections will be performed and any malfunctions found before they do cause problems.
Virginia Beach, VA
The crew was very informative and completed the work in a real timely fashion. It was a pleasant experience.
Virginia Beach, VA
I'm worst off now than when they started! I had AC when they came to my house, now I don't have AC! Misdiagnosed the problem by guessing, that cost me hundreds of dollars and weeks of waiting. Now, they want over a thousand dollars for what they think is the problem now! I asked for senior technician to come out to confirm the issue and he(Butch) never
even looked the unit. So, here I sit without AC! Thank you Bell-Cow,for screwing me over!
Suffolk, VA
The technician was very nice and explain everything to me he was very quick to find a problem and fix it immediately I would recommend him anytime Larry Williams.
Williamsburg, VA
Still no heat since October they sent a tech out three times and now all of a sudden the issue isn't covered. Manager was rude and hung up on me!
my warrenty company made me use bell cow! I spoke with Ron (regional manager) who hung up on me and talked over me the whole time! Ron tried to say that Bell Cow had not sent a tech out since July when I had an AC issue! This being a fernace issue I had been dealing with since October! Iwas already upset about the length of time for the service to be completed! To get him to even acknowledge that they had been out to service our fernace I had to pressure him! To be exact they had been out three times with no resolution! The third time I was told the wrong part was ordered the tech went into detail explaining that the managers had been delegating the ordering to the receptionist who don't know what they are ordering! He also said he wasn't sure why my fernace was left in the condition it was but that he took pictures and would put it in the work order details he went on to say that he would have them order the correct part and to call back the next day to have it expedited since I have a new born and no heat! When I called three different times because only one specific receptionist was able to go me she informed me I would need to pay 800 dollars to replace the part bc it was not covered for normal wear and tear . I got upset because my warranty company said the fuel line had been cut so that was why it wouldn't be covered. I asked to speak to the manager. When I spoke to Ron the regional manager, to explain how I thought it was unethical to charge me for for an issue that it conveniently took three techs to figure out ...he took it personally and hung up on me after talking over me and not listening to my issues. He sent my work order back to my warranty company and I still have no heat with a new born baby! Also they collected thier 100$ service fee but won't be completing the work and have yet to get a refund! My husband called to ask for the owner/ president info and was told someone by the name Terry would be in contact with him and we still haven't heard anything. It's been since October that I have been dealing with this issue!
Suffolk, VA
The technician was great! Maurice broke it down in layman's terms on how my heating and cooling system worked like NO ONE has before. From my understanding, there were multiple issues. The parts came & I have heat again! (Thank you!)3X. 😁I truly feel the people are the most valuable asset any company has and Bell Cow has a great an AWESOME
employee with Maurice.
Hampton, VA
Great service, technition was knowledgeable and professional!
Hertford, NC
The gentleman with Bell Cow Services did a fantastic job for us - really appreciate their prompt action toward fixing our heat.
Newport News, VA
Very satisfied great product.