Donovan's Pest Control, Inc.

I am generally quite happy with your pest control service, setting rat traps and collecting dead rats mostly the same day I call. It would be helpful if the person coming out knew where the traps were set. Several times the service person did not know where the traps were set and missed a number of them. If we are home, we can show them where the traps are. But we are not always home; the appointments should specify when the service will be, e.g. within a three-hour period, instead of just saying what date they will come.
The bottom line:
1. make appointments more specific than just the date.
2. make sure the service person knows where the traps are set, or have the same service person come each time.
Thanks, Birgitte Moyer.

Very responsive, incredible follow up. Standout service.

Effective, efficient, courteous, excellent. Donna Marie Baldwin.

Very responsive, and it feels like you truly care about the quality of the work you do and how satisfied we are.

They charged $150.00 for a free? Service!
Then told my husband who was not aware it cost $150 for them to come out that since it was a free visit, which was not true, why should the technician do anything
We might as well do it ourselves?!?
But I don’t want to that’s why I called Donovan’s
Now I’ve paid $150 and I still have the work to do. They’ve never gotten back to me regarding the fact that that was a inspection that was supposed to fix the problem
Not charge me for nothing, then leave!

I was very happy with the service provided by Donovan's Pest Control, and I would highly recommend them to anyone. They were on time, honest and professional. Thank you very much!

I had asked to be notified when the technician would be at my house so I could be sure to be home. My phone message was never returned so the technician can and went without me being hime so he could check the traps in my house.

Great, attentive service and responsive front desk team. Happy customer here.

Inspectors were prompt. Both of the gentleman who came were personable and knowledgeable. We were very favorably impressed with your customer service.

Thank you!

Yes, I'm pleased with their service. The employees are friendly and know their job. My problem with pests is stopping.

Service was very quick (20 min). Not sure how he was able to get through the entire property in that time period. I still see some spider webs as well. Not the best service we've experienced over the years...

The information that I recieved at the first inspection was clear,professional and logical.The crew was polite,courteous and respectful of my home and property.This provided a level of trust for me.I am looking foward to using their services.

Nice professional company. They keep in contact with you for service and are clean and efficient.

On time, thorough, very pleasant in trying times. Thank you for your service!

Came 20 min late. Received good advice.
Thank you.

We haven't had any service yet ....... however, the spelling on your e-mail is outstanding !!!!!!

Your technicians have been right on time in their appointments and seem thorough. How can I really know since at 86 I do not go into the attic or under the house? Trust is paramount working with Donovans. I must admit $125 for a 20 minute visit does seem high. Keep convincing me here.

Well, we are just getting started but Tom came out as promised and seemed very knowledgeable. If he helps me get rid of my rat I will give 5 Plus stars so ask me in a couple of weeks!

The smell.

Did great job in setup at our property and great job on breakdown when the job was finished. No problems.

Very polite And professional young man.

Excellent service.

Knowledgeable friendly attentive service.

Wrong address on e-mail notification of inspection; had to call to correct. Inspector showed up unannounced despite my specific request to call 30 minutes before arrival; I was not mask-ready when he arrived. I called back to arrange appointment and found out that I had already been scheduled. With no e-mail or phone notification I suspect I would have been surprised again. Service Technician was excellent. I love to patronize local family-owned companies but feel the logistical service was sub-optimal for a rather expensive service.

They are shysters more interested in putting up a front than what they're supposed to do.
They put up a lot of energy into the front office and professional looking workers but they results are not there. I paid $220/month for many months and I still have ants in my kitchen every morning and wasps in my garden.

Tech was on time, courteous, and careful about wearing mask and gloves to inspection. They gave me an accurate assessment of problem.

Once again I received great service from Abdel.

Great as always!

The young man who came to spray the other day was on time and very polite. He had a positive attitude and worked quickly and efficiently. I have had him here before and hope he returns.

Donovans....we are confused. Your tech came just when we agreed he could not come, while I had a video appointment with my doctor, and then left before I could talk to him. So what is the service. The email
showed only what we already know, we have a gopher problem. What can Donovans do about it?

Not very informative on reports, but is ok.

Jeff Thank You for getting back to me so rapidly. I appreciate your services and quick attention to my request. Sincerely, Terry McManus.

I'm not sure how to review you guys just yet. I'm paying a lot of money and have yet to see any results. I know the rats have been in the garage from the mess they leave and turned over traps but none have been caught. I also heard one behind our living room walls the other night.
On the last visit, I pointed out an entrance that had been missed on the initial visit. He said he could cover it up with wire but he needed to write up some paper work for an "inclusion" and the company would be back in touch with me for a future visit. I have yet to hear back from you.
The young men who have come out are nice guys but I want results and I want that entry near my washing machine closed NOW.
Once these things get taken care of I can figure out what star you deserve but I'm not really satisfied right now!

Donovans was very professional and always returned calls right away.

Amazing team

Vivian Buxton.

Fine Service. Thank you.

I was please with your service person that came in yesterday 1/21/2020 .. I am waiting for an estimate.

Very efficient and courteous. Everyone from Jeff,Delaney,Eathan,Thomas and even the receptionist Shu-he?
was pleasant. Thank you.

I am submitting this review to you only at this time. Communication is NOT the strong point of the company. Also, I hired you to be a subcontractor for our company and I had to pay with my credit card PRIOR to you doing the work. This is not a good working relationship. I will not be hiring your services again.
Christine Alves.

always great service.

Thanks for your great service. Joanne Norris.