Holders Air Conditioning

Great service. Timely.

We have known the Holder family and have been with them for 35 years. In all that time, we have been pleased with every technician, the service department (Kayla) and every aspect of the business. Roger senior was our go-to guy until he retired. The men who have stepped in for him are excellent! Holders is a local, family owned and operated business that cares about the people in our community.

Hank, the technician was on time, friendly, recommended part needed. I highly recommend Holders A/C & Heating to anyone.

Punctual explained everything.

Very polite, left everything clean, careful inspection.

Timely and good follow up by office staff. Service Technicians are professional and courteous.

good job.

Great !!!!!

Always Professional and outstanding service! Thank you Holders and Hector for maintaining our home and our office Units!!

The technician finished the work properly.

I am very happy with this company. Their technicians are always clean, neat and professional. They are always on time or early and do a great job at communicating. They are thorough in the service of the units and are not rushed in explaining what they did and the health of the units. I have been using them for about 4 years now and will continue to do so in the future. Thanks, Kelly.

We are pleased to have Holders as our HVAC service providers. They are reliable and trustworthy. They always send knowledgeable technicians to service our AC & Heating units. We bought our HVAC system from them and their pricing was far below all other estimates. We would definitley recommend them to everyone.

I was overall satisfied that the technicians were able to resolve my heating issue. I hope to continue to use this company.

Jorge is so nice, he answered my questions, I will recommend them to anybody. Emily is so nice.

Thanks again for our semi-annual service. Eddie did a great job ensuring our heating system was functioning well for the winter, and we were blessed that he changed our filters. Eddie was courteous, skilled, and kind. All great qualities that are prevalent throughout Holders. We'll see you all again in the Spring as things start heating up. Have a wonderful Christmas and a bright New Year! Denise P.

Terrible customer service. We had a gas leak at our home and subsequently PG&E turned off the gas. We needed our HVAC evaluated as the potential cause of the leak. We called Holders on a Saturday, and explained the situation to their dispatcher, who asked for the situation to be repeated again. She then called back to ask exactly what the situation was. They dispatched an employee to our home. on arrival, he notified us that he was not able to evaluate the HVAC system if the gas was turned off. He then said he did not feel it was appropriate to charge us for service, since he didn"t provide any service. But that it wasn"t his decision to make. He attempted to call the service department manager with no success as it was a Saturday. We paid the $150 service fee, despite the tech not performing any service in our home. When we called holders today, and spoke with Cayla, the service manager, she informed us that the dispatcher didn"t document that the gas was turned off, so they would not refund the $150. Terrible customer service, on top of incompetent employees. Don"t use them for service.

Wonderful service. Answered any questions I had and very respectful.

Great service with very knowledgeable people. The service men are very helpful and very much gentleman. Love this company.

He was very knowledgeable a d solved the problem. Thank you.

Awesome and Amazing service as always! Thank you.

Cristian called before he arrived, was very polite and professional, and did an excellent job!

Great and courteous service.

Very pleased with every aspect of service provided by your technician, Eddie!

We have used holders for some time now and all of their service guys have always been great, on time, and very professional. We are always notified in advance of our service appointment and prior to the appointment we get notification of who our serviceman. Holders is amazing we would recommend their services to anyone with an air conditioning need.

Great service the technician explained everything. I would definitely recommend Holders :)

Was satisfied with service. Was interested in how things work and my questions were answered.

Justin service tech awesome. Informs me of issues and teaches me solutions or what to advise buyers how to maintain. Really like the e mails of schedules and completion results.

Excellent and fast service, thank you :)

Still have a problem. Have another HVAC company coming out to troubleshoot.

Our unit didnt get fixed, requested quote for part needed and havent heard back. As of now, still without AC.

Technician was very professional and helpfull. He and I diagnosed the problem quickly and he was on his way.

Now for the estimator that is another issue. I never received nor do I want to receive the estimate for a replacement unit. After conversing with him on the replacement unit and him describing all the reasons he could not give me a quote such as needing engineering on joist structure in my ceiling, electrical panel concerns, air handler replacement and refrigerant lines needing replacement I ended our conversation. I have had units replaced several times and never encountered any of these issues. I choose to purchase a new unit from a different company. I believe a refresher course for your sales/estimators might be in your companies best interest. Thank You for your prompt service.

Best,
Jon Van Alstyne (business owner for over 75 years in Bakersfield)

Beyond excellent service- Jorge was very professional, respectful and efficient! Service, pricing and documentation was accurate and very fair; will recommend this company to everyone!

Excellent service. Got all the answers to my concerns that Castle and Cooke refused to investigate!

Great work.

Technician was prompt and clean and everything went well.

Tech was very informative and good customer skills.

I called in at 8:00 am to get my AC unit that failed the night before fixed, the tech showed up on time (11:00 an) and my AC was fixed & running by 11:30. easy.

Excellent service, very professional, informative, and friendly.

i'll tell you when its done!

Technician was friendly and very professional.