Home Paramount

Very responsive and customer focused. Very easy to work with.

Terrell is very rofessional, friendly and knows his business. He is efficient and gets the job done.

Been a member for several years good and reliable service.

Terrell was very professional. It was a good first impression.

I would like to have a re-spray because no one called me to let me know they were coming and all of my daycare kids were sleeping, so the large area that I need to have sprayed had to be skipped because of sleeping children. Also, he could only put a squirt in the windows in other rooms vs spraying along the floors like Jamel usually does. The mouse traps were left too close to the edge and a small child pulled them out. I had an inspection yesterday and the ants were on a rampage out side. Could I have a re-spray on a Saturday when the kids are not here like I usually receive? Also, can ant baits be left outside please? The gentleman was very nice.
Renita Hill 202.316-6373 cell.

I have had Home Paramount service my house for over 10 years. Emanuel has been coming and he is the best!

The service was thorough and helped me feel much better re our spider problem.

The usual good service . . . once the technician arrived! We had scheduled window of 1-3 and he finally appeared at 5:15 -- after two phone calls checking on whether or not he was going to show up. It was frustrating having to wait!

Terrell is an excellent technical. Very friendly and helpful.
I was disappointed to find out that my request for mosquito service made to a supervisor months ago was never processed. Terrell took care of getting us signed up on the spot but not sure how effective it will be since we are starting so late.

excellent nothing more to say on this survey thsnks.

This was my second scheduled appointment with Terrell. Both times Terrell was punctual, friendly and very knowledgeable of his work. I must say I didn't expect immediate results as Terrell plugged areas that mice could have possibly gotten in and placed traps in unexpected areas. I saw very few droppings and after several days a dead mouse that had stumbled onto my carpet. I am without a doubt very pleased with Terrell's work and your Company. Thank you!

The technician was very knowledgeable and helpful.

The technician did not arrive within the scheduled timeframe and did not call to give an update. He left a sign that said he serviced the exterior which is not possible as there is nothing to service in the front yard and there is no access to the back yard. The whole appointment needs to be rescheduled. I will not be paying the invoice until the service has been rendered.
Thanks. Val.

Very friendly & explained clearly what was to be done.

Representatives are very knowledgeable, friendly, and respectful. To me that speaks highly of the company.

very good experience with technician and customer service rep.

Always dependable. Office calls in advance to schedule service date and technician is timely and professional. We have used this company for 10+ years and have always been happy with the service they provide.

Excellent service over number of years!! Service person is on time, very efficient, listens to any complains and is very helpful. It is a pleasure to deal with!

Prompt and efficient. And Emmanuel is very professional.

I have been with Home paramount since 15 years and never had been disappointed.

So many years that I don't remember. Probably 25 years.

I've used home paramount for almost a year now. I recently moved to the city and had pest issues so I immediately got home paramount to help.

I had them send someone to help me with the pest issues I was experiencing and she called me at least 7times making excuses for being late. One excuse was that she wanted to go to church. I must add that the appt was on a week day and it was the first appt of the day. she was at least 4-5hrs late for the appt and she stayed at my house much longer than necessary. She also offered me services that she could perform on her own without home paramount. She lied about me having bed bugs and she made up all kinds of things. She told me I'd have to do a heat treatment and move all my belongings out of the house. I honestly think she was under the influence of drugs and I'm serious. She told me the bed bugs were painted on the wood floors and brick walls of my house. She was unscrewing my electrical plugs and seeing things that weren't there. I called the Annapolis branch (I believe that's where she works) and reported her. I hope she no longer works for home paramount because she is a POOR representation of the company and I'm 100% sure I'm not the first one to complain about her.

After her, I had OK service with home paramount and was actually thinking about discontinuing my plan until Terrell came by. He was very knowledgeable and he went over and beyond with treating my house. It's been almost 2 weeks now and I haven't seen 1 roach. He clearly did something that no one else has done and I'm only keeping my plan because of his service.

I must add that I keep my house clean but I have no control over my neighbors. I have a row house in DC. My most dissatisfaction was from the lady that came to do a home inspection because I trusted that she'd be a professional but she lied to sell services I didnt need & was clearly on drugs. I got another pest company for a second opinion and they reassured me that her assessment was inaccurate.

I've been a customer for approximately 5 years and every time they've come out for scheduled or unscheduled maintenance, they have been excellent.

We have been using Home Paramount on a regular basis for the past year and we are very satisfied with the service we receive.

Home Paramount has done annual inspections of our home for close to 20 years. Treatments have been done when necessary. All the personnel we've dealt with have been highly professional, personable and effective.

I have been using Home Paramount for several years for residential treatments for pest.

Technician arrived during the time slot allotted for me. He was very professional and answered all of my questions regarding my ant problem.

I have been using Home Paramount for about 4 years. It is one of the worst services I have encountered. The only reason I have it is in the case that one of my home systems blows up. For regular day to day home maintenance this service is a complete train wreck.

I would not recommend Home Paramount to any future client. My experience in making an appointment and having the technician not show up without any explanation was a nightmare. I called to confirm my appointment and I was informed that my appointment was still on. However, when the day arrived, the technician did not show and no explanation was ever given to me as to why the technician never showed up for the initial appointment. A couple of days later, I received a call from a Home Paramount technician informing me that I had missed my appointment, which by the way, I did not make. Someone at Home Paramount scheduled me for any appointment without my knowledge. I ended up making another appointment and the technician called on the day of the appointment to inform me that he was on his way. Then he called later to inform me that his truck had broken down and he was waiting for his supervisor to arrive to assist him. He eventually arrived late and was missing some supplies to do the job. The whole unprofessional experience has left me with a very impression of Home Paramount.

I have used Home Paramount about one year and they have been very efficient taking care of an infestation problem.

Home Paramount provides excellent customer service, and the technicians are very knowledgeable and professional.

We have been a Home Paramount customer for over ten years and cannot say enough about their professionalism, timeliness, and customer service.

I'm a new customer receiving the mosquito service. I like company because of the nice price and the initial customer service i received was great.... Until Emmanuel came out and refused to spray my whole yard and certain problem areas I told him I had that was brought to my attention by the previous technician you all sent out. He argued with me and was about to leave and refuse to meet my expectations until I called and complained and management contacted him. He then finished with an attitude and left. Hopefully the next guy will be as pleasant and customer oriented as the people I spoke with to set up this contract and the first technician.

I have been using Home Paramount for 12 years. They are professional, courteous, prompt, and get results, even if it requires return visits.

I've been using Home Paramount for insect and pest control for ten years. I've always been very satisfied with their service. The technicians are on time, courteous, well trained and responsive to my questions and concerns.