JP McHale - FairfieldPest ControlFairfield County, CT3.8 · 15 reviews
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3.8 · 15 reviews
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Lilli S.
Greenwich, CT
Sean is very professional, responsive, and thorough. I did not have a good experience with my previous technician, so I am grateful now to have such good service.
Business Owner's Reply · 3 years ago (Nov 8, 2021)
Thank you for your review and thank you for your kind words about Sean!
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Joan C.
Redding, CT
While my rodents, ants, and bees have had good-riddance attention from your company, I was not pleased recently with the apparent lack of communication between your NY and CT offices. I had at least 3 phone conversations with very pleasant receptionists about the ongoing woodpecker damage on my house. When the technician finally found the right house/my house on a second visit, he had heard nothing about woodpeckers, saying that was a job for "wildlife" people. He did assure me that the rodent bait boxes were fine, and said he'd ask someone to check for termites, which might attract woodpeckers. I've since hired then hired other help to solve the problem but would still appreciate the termite check at some point. Joan Campbell.
Business Owner's Reply · 3 years ago (Nov 8, 2021)
Ms. Campbell we are sorry for your experience and will be contacting you shortly to schedule the Termite inspection.
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Darien Book Aid Plan
Darien, CT
Great job, and timely response to our request for follow up treatment.
Business Owner's Reply · 3 years ago (Nov 8, 2021)
Thank you for your review and thank you for choosing JP McHale as your Pest Manaegment Provider!
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Chintz-n-Prints
Newtown, CT
So far so good! Very professional!!
Business Owner's Reply · 3 years ago (Nov 4, 2021)
Thank you for your review!
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Nicole B.
Westport, CT
Actually Im not. When you were OCON I NEVER had an issue with mice. All of a sudden after 16 years of service, I have mice in my basement. You switched techs on me without my approval and during that time, we started to have a problem with mice in my basement. Im actually very dissatisfied with your service at this point. Bill is the only knowledgable guy on your team and I had to special request him back at my home.
Business Owner's Reply · 3 years ago (Nov 4, 2021)
We will make sure that Bill is your tech going forward and we contact you if he is unavailable.
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Myra B.
Trumbull, CT
Service was great.
Business Owner's Reply · 3 years ago (Oct 28, 2021)
Ms. Bloom thank you for your review!
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Rosemary F.
Greenwich, CT
Scheduled service is fine
The issue is when there is a problem you can not be there for several days or the next week Thus, not addressing the existing problem.
Business Owner's Reply · 3 years ago (Nov 4, 2021)
Thank you for your review, we are trying our best to increase our service delivery time and apologize for any delays you have experienced.
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Michael P.
Danbury, CT
they stick with it until the problem is solved.
Business Owner's Reply · 3 years ago (Nov 3, 2021)
Thank you for your review and thank you for choosing JP McHale as your Pest Management Provider!
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Patrick B.
Danbury, CT
I don’t believe that Ocon Pest Services, one of your affiliates, meets the standards of what I have come to expect from J P McHale.
Business Owner's Reply · 3 years ago (Nov 3, 2021)
Mr. Breen, thank you for your survey, we will be contacting you to see how we can improve your service.
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Jc Corporation
Riverside, CT
Excellent service that’s well above expectations.
Business Owner's Reply · 3 years ago (Nov 3, 2021)
Thank you for your review, and thank you for choosing JP McHale as your Pest Management Provider!
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Chase H.
Ridgefield, CT
We loved using Ocon, they were always extremely responsive and got the job done right the first time. Since the take over of JPM the service has been terrible. We have to consistently stay on top of everything and issues are not resolved correctly the first time.
Business Owner's Reply · 3 years ago (Nov 2, 2021)
Mr. Hall, i am sorry for your experience, we will be reaching out to you to resolve.
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Andrew F.
Norwalk, CT
Great service technician. Polite. Well spoken and pays attention to detail.
Business Owner's Reply · 3 years ago (Nov 2, 2021)
Mr. Frank, Thank you for your review and thank you for choosing JP McHale as your Pest Management Provider!
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Marleine H.
Weston, CT
I've been a client for three years, and have been pleased with professional service by thoughtful service providers. That was not my last experience. This past week, I had an Ocon van parked in my drive way for 45 minutes until I finally knocked on the window. Then the service person told me he'd do an outdoor treatment, with no specific information on what kind of treatment and with what chemicals when I asked. While here, I asked him to inspect the basement. His cursory inspection found one dead mouse, which he asked me to put in the trash, and left. Ten days after this disappointing service, I went around and found three more well-decayed dead mice that any proper inspection, as done by any of your previous technicians, would have discovered. I hope this isn't a case of you don't know what you've got 'til it's gone.
Business Owner's Reply · 3 years ago (Nov 2, 2021)
Ms. Hoffman, i apologize for your experience, our office has scheduled a service for this week to resolve the situation.
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Robert K.
Westport, CT
Michael arrived on time, as promised. He was very thorough in his service, found the source of my concern, and solved the problem. He is very knowledgeable and highly professional. He is an asset to the company. Highly recommend!
Business Owner's Reply · 3 years ago (Oct 26, 2021)
Mr. Kahn thank you for your review and thank you for your kind words about Michael!
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Susan G.
Wilton, CT
Delighted with Emily's work in our behalf.
David Graybill.
Business Owner's Reply · 3 years ago (Oct 26, 2021)
Hello Mr. Graybill,
Thank you for your review and your kind words regarding Emily. |