Lookout Pest Control

Adam did a great job!
Very responsible, friendly, & the job was done in a timely manner.

We were pleased with the service provided by your company.

My best experience EVER w/a pest control company!!!

He was very knowledgeable . Very nice person.

I have used Lookout for several years and have found that they do an excellent job. There techs are knowledgeable and friendly. Lookout will always be my first call. Thanks Lookout for a fantastic job.

Great service !

Wayne was very courteous & willing to do what I asked.
However, the communications were difficult. It took a great deal of effort & several calls/texts to finally schedule him at a time that was convenient for me.

I think right now it’s too early to tell about the ant army, but did not see ants in pantry this afternoon.
The two gentlemen that were here were very nice.

Lisa is very professional and knowledgeable employee!

Mal did a great job as usual!

My technician is very thorough in doing her job.

Danny was thorough, efficient, polite and customer oriented.

I have used Lookout Pest Control at some of my Dad’s rental properties. Both the tenants and I are always well pleased!

Lisa - Was EXCELLENT! She was so thorough and professional. Prompt service A great experience.

Very pleased with customer service. But will be even happier when this rodent is gone and hopefully never comes back. I have never had a rodent in my home before so this is new for me but I appreciate the quick service and response.

Quick and efficient as always.

Lisa, does a very good job!! She takes pride in her work and very professional.

Malory did an excellent job of removing spider webs and spraying for us. She is a really nice and caring lady. I appreciate her.

Lisa does a great job. However I’m very disappointed that no one has bothered to come a get the wasp nest down from our house as requested. I have asked several times for someone to come out and do that but it has been ignored. I’m very disappointed.

I continue to have cobwebs on front deck, killed a spider in web just outside front door. Chris was very nice and professional. I'll call if I continue to see webs/spiders.

This was our annual termite inspection for renewal of our contract. Everything was good and the technician was thorough polite and helpful. Keep up the good work!

I called a month ago that I have specific concern around insulation in basement and also concern around rodents. Lady told me that they will address when they come for the yearly service. They have not addressed that .

Very professional the young man took his time to explain everything to us and answer all our questions.

as always the guy was there and did a very good job and also informing ME of a area i had a problem with AND HE TOOK CARE OF IT.

Just a wonderful experience. The team were polite, professional, on time and thorough.

I received bill for an inspection but have not had one scheduled yet. I called office for the purpose of scheduling an appointment but no just a message that said they were overloaded.

A very good experience! Technician was very knowledgeable and personable! He mentioned a new service that you will be adding that seals outside of the house that should prevent mice from entering our crawl space! Please put us first on the list!!!

we have not seen anyone that is how you done.

Thad technicians did really good 👍.

I do not like this new calling system where apparently Atlanta is answering calls for East Ridge. In the past my call was always answered in a timely manner. Recently the call to Atlanta was so convoluted I just told the lady she couldn't help me and please connect me to East Ridge. She did and Cathy helped me with no problems noted. So, this business change is becoming impersonal, and the element of brand loyalty is slipping away. Change without thinking how it will be perceived by long term customers is a mistake.

Justin did our annual termite inspection in the past week. What a colossal waste of time and money. I basically paid 130 or whatever the total was to have him change the dehumidifier filter. I'm not on a crusade to crucify Justin. He is pleasant and I'm sure he's competent for some tasks. However, comparing him to previous techs such as Adam, he is not acceptable in the future at this location. Justin arrived, I was in the garage, and he walked around the interior of the garage which was a waste of time because I have shelves and cabinets covering most of the foundation. We then walked around under the house. Justin changed the dehumidifier filter. I asked him to look under the front porch as it was sealed off during remediation. He pealed it back, stuck his head in, resealed and we were through under the house. 5 - 7 minutes total under the house. Once outside I asked if that was all it took to check for termites. Justin pointed to the space between the door frame and the river rock that covers our foundation. He said that would be where tunnels would most likely happen. Well great, then why did he not check the rest of the foundation? I remember when Bobby did the remediation, I asked why he left the barrier one block shy of the top of the concrete blocks. Bobby said that was so that area could easily be looked at to verify no termite tunnels. I also remember Adam and others actually crawled around the interior perimeter under the house and visually checked. The only crawling Justin did was to change the dehumidifier filter which took all of 60 seconds. On the exterior of our home there was no visual inspection.

I don't mean to be harsh, but I expect people to do their job to the best of their ability. Perhaps this management change has resulted in a change of how inspections are performed. Well, I can assure you I am not a fan. The quarterly change was bad enough but this recent inspection with Justin irritated me no end.

Our quarterly treatments by Mike have been just fine. He is personable and always answers any questions or concerns we have.

I remained with Lookout because of the respect I have for Chad and many of the other technicians. My wife and I have always been treated with respect and if there was a concern, Chad arranged to have it resolved. I intend at this juncture to continue with Lookout. Please make a large note that when the annual termite inspection rolls around send Adam or a technician of similar caliber.

So, I've had my say and I harbor no ill will toward Justin. I don't believe in nursing a perceived grievance. If I have something to say I will darn well say it and it will be abundantly clear. I recognize Lookout can respond to me in like manner.

I wish all a good remainder of the week and a great weekend. Should offense have been given, well, get over it.

We are very disappointed that we can’t get a call back and thinking about reporting Lookout Pest Control to the Better Business Bureau. We have called, sent emails, etc! So very disappointed!

Excellent service!

I have more bugs in my house now than I did before my first and initial treatment. I have photos of the pests I killed tonight, but don’t know how to post from here. I am on a chat group for Black Creek, and I’ll
hold off reporting my experience to give you another chance to make this right. Teresa Dickerson, 4954 Amethyst Road, Chattanooga TN 37419. 336-830-3479.

Everything easy all of our questions were answered and the technician was extremely nice and helpful.

Everything was great! They did such a good job and very professional.

We have been working with Lookout Pest Control for a number of years. Their service has been consistently exceptional! They very willingly take care of any pest issue we have. Their staff and technicians are top notch in knowledge, and customer service! Their pricing is competitive with all the other pest control service providers. Can’t say enough on their the quality of this company. They are the whole package and check all the boxes!
A++.

I am sure you did find. I am not here when your rep visits.

Thanks,

Bryan.

I THINK YOU DID A GOOD JOB AND FOLLOWED US AS SAID.

Please update your system to notify clients before you show up please.

I wasn't home at the time he came by .