MasterTech Pest Solutions

Couldn't be happier with the service. Danny did things that my old company never thought of.

It was easy to set the appointment.
Josh answered all my questions and was very helpful.

Danny was friendly and efficient. He reassured us that he would come back between scheduled visits if we found any bugs indoors. We have been extremely pleased with the service and the results.

Josh was knowledgeable and professional.

Quote was ridiculously high compared to other quotes.

The technician friendly and informative and explained our options in detail.

The service tech is always very friendly and thorough. We rate this service as Excellent.

I was out of town when this service was done. They did not call me to confirm the appointment and it was not done on a set day.
I always get the backyard and garage done and this time the back gate was locked and the garage door down. So 50% of the service could not get done. I NEED a refund for this service.

Once Carl arrived there was a problem yet again with the sprayer, but Carl persisted in trying to clear the hose, which he did and was able to complete the job. Carl is always professional and friendly and ready to answer any questions I may have. He is also very knowledgeable concerning his trade, which he has been doing for a number of years. I would recommend Master Tech Pest Solutions, but I could not give you five stars due to equipment issues at times and every tech not being on the same page...completing the job the same way consistently, the way in which Carl does, consistently. I have mentioned this to one of your representatives and was told that my concerns would be addressed. I believe they will be. Thank you for your services.

The technician, Danny, was friendly, thorough and professional.

Overall good service... a minimum number of characters for this box is silly.

Always friendly, courteous, on time, and efficient!! (Did I mention flexible?) I've lived in Phoenix for 16 years, and had pest control service with Mastertech Pest Solutions for the last 3 years or so, and you guys are the best!

My technician was informative and helpful. He listened to my concerns and addressed them.

Jon always calls me prior to his arrival and the company calls me before that. MasterTech has always kept me informed. Very courteous, very professional.

I had used Master Tech in the past & was very pleased with the results. John was right on time, was very friendly & informative.

Scott came two hours late for appointment time he set. I had some questions the next day and sent him an email, and as of this time no response.

We moved to Phoenix in March of 2015. We have been using MasterTech Pest Control since then. Jon has been out MasterTech Technician from day 1. He does a thorough job and is always pleasant to be around.

Whoever is to blame for no one informing me that the tech was going to be late is responsible for this poor rating. I was told that someone would be at my house for service between 10-12 on Sat. I waited until 1:40 before leaving my home without a call from your customer service people, or the assigned tech. At 2:30 ish , the tech called me and told me he was on the way to my house. I informed the tech that I wasn't at home, and that no one had contacted from their office to inform me of the tardiness. The tech blame the miscommunication on your office staff, but I am somewhat skeptical of that being true. Listen, stop treating me the (customer) as being obtuse and naïve. Your company has rescheduled appointments on me twice in the last two months without any explanation. After spending hundreds of dollar over the past (4) years for services, maybe it is time for to move on to company that would appreciate my business on monthly basis.

A little costlier than expected, however, the service was great.

Danny gave clear instructions about the work to be done. He also gave me advice on future installs that might be needed. I will be calling back if I need more pest service in the future.

Was told by the office that the job could be completed the same day as the quote but that was incorrect as it was on day later.

The techs are always pleasant, helpful and informative. There have just been a few issues with scheduling.

Perfect customer service, extremely friendly technician and fast service!

Carl took the time to explain exactly what he would do to control pigeon problem. He gave me a very reasonable price. Customer satisfaction was definitely a priority.

Every technician is knowledgeable. We have been customers for 2 years with minimal scheduling confusion.

On time polite professional

Extermination of ants went well.
A bit disappointed with termite inspection as it seemed more of an "after thought".

We had MasterTech treat our house for termites on a preventative basis and they did a very good job. We are satisfied with the initial work and the yearly inspection.

I got the quarterly/1 year plan. We were having trouble with cockroaches before the came and sprayed. Since then, no more problems with cockroaches.

Excellent service and thorough explanation of all processes.

Reasonable prices. On time service. Will make follow-up service calls, if required.

Punctual and professional. Service tech was knowledgeable and answered all of our questions..

ON TIME- VERY COURTEOUS, EFFICIENT AND GREAT FOLLOW UP.

Great! Very professional. Answered all of my questions. I wouldn't hesitate recommending MasterTech.

Another noshow. No call, nothing. Same every month for the last three months.

They came out right away and call prior to keep you updated on their status. When we had a bird manage to come back they were out the same day to help us out. I would highly recommend them.

1st time, we will see if it gets rid of the ants and bugs, I did set up another appointment.

This company is top notch - I may have to wait a few days to get service when I call, but I know when they come that they will do a thorough job. Always use them and never been disappointed.

The associate was very friendly, efficient and informative. He asked if there was anything else we might need help with as he was leaving, that was a nice touch to the great service he provided.

Nice guy, treated for insects, couldn't kill the cats though.

Came when expected and were very professional with advice.