Modern Pest Services

Modern Pest Services

Modern Pest Services

Pest Control

Westbrook, ME

4.6 · 647 reviews
4.6 · 647 reviews


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About Modern Pest Services

Location

Westbrook, ME

Services

Pest Control
Additional Services: Ant Control · Attic Cleaning & Restoration · Bed Bug Control · Bird Control · Carpenter Ant Control · Commercial Pest Control · Ice Dam Removal · Mosquito Control · Rodent Control · Tap Insulation · Termite Control · Tick Control · Wildlife Control

Products

Sentricon
TAP Insulation

Business Hours

Contact Center: Mon-Fri: 7am- 7pm; Sat 9am - 2pm; Sun: Closed

Payment Options

Visa, Mastercard, American Express, Discover, Cash, Check

Years in Business

72

Business Qualifications

QualityPro with National Pest Management Association
Entomological Society of America
National Environmental Health Association
National Pest Management Association
New England Pest Management Association
The Professional Pest Management Alliance

About This Business

Modern Pest Services is a third generation family-owned and operated pest control company. Established in 1945, it has been a leader in the industry from its beginning.

Modern employs integrated pest management (IPM) practices in all operating activities and offers commercial and residential pest control services. This includes traditional and thermal bed bug treatments, various wildlife services and year-round protection for your home and business from as many as 60 pests.

647 Reviews for
Modern Pest Services

What people say about Modern Pest Services
Professional · 126
Friendly · 80
Knowledgeable · 78
Thorough · 72
Helpful · 46
· Show All
4.6 star average rating (647 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Bridgton, ME
do a great job, but they need to notify us earlier when a stop is planned so that we can be home.
Business Owner's Reply · A day ago
Hi Scott, Appreciate the feedback. We really do want to make sure our communication to our clients is top notch. I have shared your feedback with both our communications center and our service teams.
West Newfield, ME
Everything was great - especially Tammy.
The one fly in the ointment is this survey.
That is, being forced to submit 50 words in this box in order to submit your request for rating.
Everything was great - especially Tammy.
The one fly in the ointment is this survey.
That is, being forced to submit 50 words in this box in order to submit your request for rating.
Business Owner's Reply · A day ago
Hi Judy, Appreciate the feedback about your positive service and the limitations with our feedback form. We actually are releasing some new enhancements in the next several weeks that should help with allow customers to provide easy reviews.
Cumberland Foreside, ME
While mice are still trapping mice I believe we are gaining on them!! Seth is scheduled to return on Monday to crawl under our porch (where we are pretty sure they are getting in) so hopefully soon our problem will be solved.
Business Owner's Reply · A day ago
Hi Vicki, Thanks for the feedback. It sounds like your pest control management is heading in the right direction. Our service pros are the best in the business, and I'm sure we will find the solution to keep you pest free! Have a great day :)
Saco, ME
I am very satisfied with our recent service. Our pest problem in the house appeared to resolve within a few days of the service. The technician, Corey, was so kind and professional, and took the time to answer all my questions. Thank you!
Business Owner's Reply · A day ago
Hi Arielle, Thanks for the wonderful feedback. I will surely share you review with the sales and service team. Hope you have a great day!
Cape Elizabeth, ME
Scott is terrific and personable. Really appreciate how efficient and completely he took care of the job.
Business Owner's Reply · A day ago
Hello, Thanks for the wonderful feedback regarding Scott. I will share with him our our service team! Have a great day :)
Buxton, ME
Technician did not use shoe covers/booties when he proceeded to walk from one end of my house to the other to gain access to the attic.
I clearly stated we had rodents in the attic when I placed the call however, the technician informed us he is not suppose to walk on roof trusses. Interesting as most homes in Maine have roof trusses without a subfloor for waking on.
Business Owner's Reply · 4 days ago (Dec 8)
Renee, Sorry to hear about your experience. I have forwarded your review to our local service manager who should be reaching out shortly.
Portland, ME
Scott was very efficient and courteous while providing useful feedback.
Westbrook, ME
Scott was very polite very helpful and knowledgeable he answered all of my question very detailed !
Business Owner's Reply · 8 days ago (Dec 4)
Hi Jenna, We love when we provide customer service at the highest level. I will certainly pass along your warm comments. Have a great day!
Cape Elizabeth, ME
Scott did a thorough job on all parts of the house. He was friendly and informative. He made several suggestions to improve protection.
Business Owner's Reply · 8 days ago (Dec 4)
Hi Henry, We are thrilled to hear about your experience with Scott. I will certainly make sure to pass along your comments. Have a great day!
Buxton, ME
Our technician is very knowledgeable. She offers suggestions and answered questions without any hesitation. We are very pleased so far with the services of Modern Pest Control. I have recommended MPC to a couple of friends already.
Business Owner's Reply · 8 days ago (Dec 4)
Dennis, Thanks so much for sharing your positive experience with friends and neighbors. We can't say how appreciative we are having you as a customer. Have a great day!
Old Orchard Beach, ME
Service was good. Tech called to speak with me since I wasn't home at time of service. left paperwork. Well done.
Business Owner's Reply · 8 days ago (Dec 4)
Roger, We love hearing about reviews like this. We are always trying the make sure we make the experience as pleasant as possible for our customers. Thanks!
Falmouth, ME
Quick and easy. I was late getting home to meet the technician and he was so polite about it.
Business Owner's Reply · 8 days ago (Dec 4)
Hi Kate, Thanks so much for the wonderful review. We are always glad to make sure our clients get the absolute best service!
Raymond, ME
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North Yarmouth, ME
Service provided is adequate, but price for value is too high.
Business Owner's Reply · 11 days ago (Dec 1)
Hi Diana, We appreciate the honest feedback and your concern regarding your most recent service. I will forwar your comments to our service team who will look at your account and will follow up with you directly. Since it nearing the end of the business day today, someone may not be able to respond until the next business day.
Portland, ME
Easy to schedule. Prompt, friendly and efficient service from technicians. Thank you.
Business Owner's Reply · 11 days ago (Dec 1)
Hi Sheila,

Thanks for the wonderful comments. We always love hearing from our customers and get to pass along positive comments to our service team! Have a great day.
Westbrook, ME
Greg did a great job
Always on time and he inspected /explained everything.
Business Owner's Reply · 11 days ago (Dec 1)
Mushreq, We always love hearing from our customers, especially when the level of service was as outstanding as you stated! Have a great weekend :)
Wells, ME
Really great job. Answered all my questions and was very nice. Great job!!
Business Owner's Reply · 11 days ago (Dec 1)
Alex, Thanks for letting us know about the great service. We love the feedback!
South Portland, ME
Service was great. Employee was polite, professional and knowledgeable.
Business Owner's Reply · 11 days ago (Dec 1)
Hi Mary, Thanks for following up with the excellent comments. I will certainly share with our service team. Have a great day!
Sebago, ME
Corey was very knowledgeable and took the time to explain how i could install wooden boards to deter rodents, etc.
Business Owner's Reply · 11 days ago (Dec 1)
Christine, We love when our associates exceed our customer expectations. I will make sure to share with the team. Have a great day!
Gray, ME
Kenny was extremely professional and thorough, better by miles than previous techs that have been here. Kudos, sir!
Business Owner's Reply · 11 days ago (Dec 1)
Hi Dan, We would be thrilled to share your "kudos" with Kenny. Have a great day!
Ogunquit, ME
I wish I could say that we don't have flying squirrels, but we do I guess. I will be happy to get rid of them.
Business Owner's Reply · 13 days ago (Nov 29)
Please give us a call Susan and we would be happy to schedule a service for you. Those buggers can be rather destructive if you let it go. Happy to help!
Falmouth, ME
Happy to do the ratings. Don't want to write comments.
Business Owner's Reply · 6 days ago (Dec 6)
Hello, Lynn. We greatly appreciate you taking the time to leave us 5 stars. We also greatly value your feedback. Thank you!
Freeport, ME
The inspection went well. He checked all over the house and sprayed outside around the perimeter. Thanks!
Business Owner's Reply · 6 days ago (Dec 6)
We are so glad to hear this. Thank you for the positive review!
Bridgton, ME
FAST AND THOROUGH, THE SERVICE MAN WAS QUITE WELL TRAINED TO DEAL WITH OUR PROBLEM.
Business Owner's Reply · 6 days ago (Dec 6)
Thanks, Maryanne, for the positive words. We appreciate hearing from you and are glad to be of service.
New Gloucester, ME
my service has been very good. Techinicians have been very respectful of my home.
Business Owner's Reply · 6 days ago (Dec 6)
Thank you, Michelle. We are very happy to hear that. We appreciate your feedback and earning your business.
Newry, ME
I am happy with their customer service when I call in, however, I have never gotten a written follow up after my service.. except for this servey. If someone has been in my house I believe I should get a follow up via email PRIOR to asking for a survey.. thank you. That is why the low rating.
Business Owner's Reply · 13 days ago (Nov 29)
Hello, Maura. Thank you for taking the time to leave us a review and we can certainly understand your concern. We have tried to reach out to you to discuss this further and solidify a better plan going forward. Please give us a call back!
Windham, ME
Ken did a great job and was very thorough and informative.
Business Owner's Reply · 6 days ago (Dec 6)
Thanks, Della. We appreciate the review! Be sure to let us know if you need anything!
South Portland, ME
We truly appreciated the free quote and the two technicians were extremely nice and helpful. The reason we didn't go with Modern was we were told services start at $750 minimum, and ended up we resolved problem ourselves using $19 Havahart trap.
Business Owner's Reply · 6 days ago (Dec 6)
Hello, Holly. We understand your concerns over pricing. Please know that our pricing is very competitive to other local providers. That said, we are very thrilled to hear you were pleased with your experience. Thank you!
Standish, ME
Modern Pest Services is always reliable and there when you need them. They do an awesome job of keeping our home pest-free.
Business Owner's Reply · 6 days ago (Dec 6)
Thank you, Maryjane, for your kind words. We are so glad to be of service to you!
Wells, ME
Excellent!! Tammy was absolutely amazing! Can we have her come out for every service?? :-)
Business Owner's Reply · 6 days ago (Dec 6)
Thanks Jessica for your confidence in us and in Tammy. We will pass your message along! Thanks!
Standish, ME
I was worried about some noises I had been hearing in the attic. Modern pest sent a professional out immediately and he confirmed my suspsions. We are in the process of correcting the issue now. Very professional outfit and I am happy with the service I have received.
Scarborough, ME
Great service as always! Thank you for keeping us pest free!
Cape Elizabeth, ME
Service technicians have all been conscientious and polite. We still see a mouse every now & again, but I am trusting that the system is working.
Fryeburg, ME
Very [professional- well prepared-came on time pleasant person-knew just what to do.
Sanford, ME
I was notified via email that the technician would be here on the 14th of November, which was a Saturday. We stayed home a good portion of the day waiting, then I saw a notice that they would be coming on the 16th. Again I stayed home until 1:00. Apparently after I left someone showed up, and treated the outside. It is not convenient for me to sit home for several hours waiting More specific tie should be provided. AT THIS TIME I WOULD LIKE TO CANCEL MY AGREEMENT WITH MODERN PEST SERVICES.
Business Owner's Reply · 25 days ago (Nov 17)
Hello, Liz. Thank you for the feedback and taking the time to share this with us. We hope that we can put a plan in place to make sure communications with you are more clear and appointment times work for you. Please give us a call and we are happy to discuss this with and if you still choose to cancel that is fine as well. We appreciate the opportunity to try to resolve your concerns. Thank you.
Portland, ME
I have been happy with Modern Pest in the past, but not with this visit. My husband (who hasn't dealt with Modern Pest in the past) was just leaving the house when the person came to check our stations. My husband said the person wouldn't make eye contact with him and said nothing about needing to get into the house to check the stations. My husband didn't realize this was supposed to happen so he left. Then all that was checked was the outside station which aren't that important to me. This time of year the inside needs to be checked. When I called back you all were very willing to return this week, but now I have to let someone in my house when we aren't home. Not ideal.
Business Owner's Reply · 25 days ago (Nov 17)
Hello Shannon, thank you for bringing this to our attention. We would love to have the opportunity to chat with you more about this over the phone. It is our goal to provide best in class service for you. Thank you!
Cape Elizabeth, ME
Technician was positive, knowledgeable and friendly.
Scarborough, ME
They did not come on Friday 11/10. I would like a call so we can reschedule.
Bill Staszko.
Business Owner's Reply · 25 days ago (Nov 17)
Hello, Colleen. Thank you for the feedback. We hope our follow up conversations with you put you at ease and we greatly appreciate your patience and understanding with our technical difficulties. We hope that is not an issue again for you. Please be sure to let us know if you need anything!
Cumberland, ME
Great experience..................................................................................
York, ME
Very knowledgeable and helpful. My husband speaks highly of the gentleman that comes to our house.