PestBear

Very professional!!!

I have been a customer for at least 12 years and, unfortunately do not have good comments.
I tried and tried to talk to " multiple" Managers over the years but they change as often as the Technicians sent to my home (The same one never comes back more than twice)...
I have inside and outside treatment performed and ALWAYS give the same instructions to the person scheduling the service but, even if I repeat the instructions, a tech comes to my house when I am not there and leaves me a bill after performing the outside service only!!!!
If also receive multiple notices that my bill is delinquent even if it has been paid or after a note is placed in my account stating that the inside service hasn't been performed!!!
A tech came in my house one day and asked me what he could do! I just asked him to treat as usual and he said that he only treated the areas where people have noticed problems. I reminded him that I paid for preventive treatment and that naturally meant treating all the usual ares in a house where pest can live...
I could go on and on about the poor service and thought about hiring another company but my "Termite" contract cannot be enforced by other companies so I am stuck with poor service from people who don't listen to customers concerns and repeat the same mistakes over and over since the staff turnover is so frequent...
I would like to honorably mention Kayle who scheduled the inside treatment that was missed on my last
"unannounced " visit. She was smart, efficient, reading me the note she left for the tech so someone would be at the house. She was polite, very receptive and apologizing for the repeated mistakes and the lack of communication in the office obviously due to the frequent change of employes. She was the only "genuine" Professional not making excuses, understanding my dissatisfaction and offering solutions.
Hopefully she will stay with the company.
I am sorry to leave such a bad review and know that nothing will come out of it but you asked and I answered truthfully. I seriously hope that you will take the complaints to heart and work on providing better customer service to loyal paying customers who trust you with their home.
Thank you.

We have not had any problems since using their services for the last 3 years.

so far so good waiting to see how the lawn care goes.

Up to now (only one visit) the ant issue has subsided. I understood from Wilfred that my neighbors also contracted and that would be essential if our lawn issues (fungus) is to be totally rectified. However, I haven't seen the PestBear signage on their lawns. Please advise 914-714-2128. Thank you.

So far so good.

Yes thanks again for your support be safe guys.

Thank you for continuing service during this crazy time. We appreciate her completing the service with a smile.

Our rep Xavier does a great job and always seems to be in a happy mood, which is wonderful. Is excellent about explaining what and why he is doing to keep our lawn looking the best possible. Appreciate his professionalism and attitude.

Service tech is very knowledgeable, explained need to water grass twice a week during growing season and reason grass needs to be higher.

No! You double charged us. The service tech left my enclosure open allowing insects and geckos in my screened in pool; the very things we hired you to get rid of. Please cancel our service. We are moving on.

I assume the job you are doing is working well since I do not see any negative results that would lead me to doubt the results of your service. pPlease continue at the current level. Thank You.

So far, we are very happy with your service. Thank you.

The service was good.

i would like to cancel my service.

Hello,

It's been over three weeks since my first lawn treatment. I don't see any evidence of weeds dying. In fact, they seem to be growing. I would like someone to return to my property and reapply the treatment. Thanks in advance. Ric Ramirez 16209 Ternglade Dr.

So far. So good.

At this very moment I’m very please with your company and what service they performed. I’m also waiting to see how much of the weed problem still exist.

I was very pleased with first time visit and hope it continues. The technician was very informative and professional. Thank you.

NO!

Technician was friendly and knowledgeable. He asked about whether i was experiencing any problems with pest. and asked if service was needed inside. Since we have had no problems, i have to assume that the service is very good. Thanks !!

Yes, so far we are happy. Thanks.

Knowledgeable technician and very helpful.

Great service.

No.

Very courteous and professional tech.

I am new and I have only used the service for a very short period. I will review again in a few months. So far they have been pretty good in returning my calls and following up on there services.

Great service very professional personnel
Happy to be a PestBear customer.

Thank you for keeping the creepy crawlies out of our home.

Always do a fine job.

I don't know what is happening with my grass but after every treatment the grass looks worse,looks like fire burned my whole grass.

Not very happy with the fertilizer service. Considering going with a different company.

Good service...

Great consumer service.

Great service, Crystal is really professional and really well service oriented!

Excellent service.

Courteous and reliable.

We're satisfied with the service. I do recommend this company. Fredrick come out to service our lawn and he's awesome!

Great Service.

Very willing to answer our questions and very knowledgeable.