Robin Aire Service Company

The technicians were prompt, courteous and professional.

Thanks for my new furnace and ac unit.

Great, friendly service. I truly appreciate the technician taking good care of my furnace and supplying his expert advice on further maintenance on my equipment. 5 Stars!!

Never will use this company again labor charge was absolutely ridiculous it was a warranty repair absolutely a joke for labor never ever use this company company.

Great guys!

😃.

Home generator installation, long day for the crew but they met all their time estimate for power outage to make connections; simulated a supply outage, generator responded as they described. Went over the installation describing all the "new components/generator" and answered questions to our satisfaction. Left the job site in a clean condition removing all waste materials.

I was very happy with service we received. He when over the entire furnace checking every function. He was able to locate the high pitch sound that was coming from the furnace when it started. The furnace now runs quiet.

The technicians, Ian and Darius, arrived yesterday shortly after 2:00 pm to service the furnace and hot water heater. I watched them both for a short time and observed how Ian was carefully instructing Darius how to go about performing the winter furnace maintenance. Ian has been to my home in the past and I've been thoroughly pleased with his work. I would greatly appreciate it if I was able to have him service me in the future for the yearly maintenance requirements. I have been a longtime customer with Robin Aire and have had my share of problems during that time, and Robin Aire technicians have been there quickly to address my issues. I have nothing but praise for Robin Aire, and the technicians they employ. Thanks again!!!

Friendly and professional staff and service.

Couldn't ask for better service. MIKE WAS VERY PROFESSIONAL. HE FOUND A PROBLEM AND TOOK CARE FINDING OUT HOW TO FIX IT.WOULD NOT HESITATE TO REFER ROBIN AIRE TO PEOPLE.

We are very happy. We have heat! Thank you.

Our Service Technician was Victor. He was extremely professional and very efficient at his job. A true asset to your staff at Robin Aire. We had made the decision to purchase our Furnace, Humidifier and Air Conditioner through your company and with each contact we are more and more pleased that we did. HIGHLY RECCOMEND this company for any of your HVAC needs.
Thank You Robin Aire and most recently Thank You Victor!!

A job well done by a courteous young man named Mike Horgrow. He, also takes time to explain everything to you.

Always Amazing Service! Your Employees are Prompt Very Courteous and Able to get the Job done! We Always Call Robinaire been using this Company with Complete Satisfaction for many Years! Thank Them for the Great Jobs each time they've been called out to help us!

I like your almost automatic service.

We had an emergency water leak for our heating system, technician has been dispatched, he has quickly diagnosed and fixed the problem.

Thanks.

Exemplary work done efficient and professionally. Well done thanks.

The technician did a fantastic job! I love that this company called to remind me of the appointment and sent an email with the name and photo of the technician so I knew who to expect. And the technician called to let me know when he was on his way. Excellent customer service!

Tech. was respectful, answered couple of questions I had, explained maintainance program I am on, had suggestions for what I should do to keep everything working properly.

I was very unhappy with the service. Hot water still has air pressure. Furnace quit 2 weeks after inspection and we had another company fix it. Filter was not changed and repairman said a part was partially wiped but not cleaned. Furnace has been working fine since. I called to talk with someone at Robin Aire but no return call. No I am not happy with your service.

Ian treated me well put in a part for my furnace humidifier checking it out today for it to work
Good service have had Robin aire for many years.

We are very satisfied with Dons work very neat and clean ,he is a good man checking everything he knows his job .

Very satisfied with the Tech’s you’re customer service. And overall Company’s guaranteed satisfaction.

Dennis, did a great job and provided us with a detailed overview of how our system is operating.

Professional and courteous

Mike & Margie Ashby.

Billy did a great job !! Greg always has done a great job…… PS: I sent two referrals to Jason, both of my neighbors purchased generators…….. I received one referral card…I’m due one more…. 😎😜.

John did a great job. He was well informed and very professional.

Robin Aire is simply the best HVAC company out there. My latest furnace tune-up was performed by Dion and everything is working great. I also enjoy their Worry Free Plan that allows me to make a monthly payment that covers my annual A/C and furnace maintenance.

My annual maintenance - Service Rep called and arrived on time. He was polite and ask if I had concerns and seemed to really try hard to make sure I was happy with Service. Finished maintenance and all was well. Only problem was I get a bill every year from the service rep for the next year, but he didn't ask for that. So I showed him my invoice and he tried getting it I guess on the phone. Then called for help and came up with a price higher than my invoice said. He mentioned he was new. I said I will call the number on invoice. I called and got a nice lady who fixed price and I paid over the phone. Rep left and I thought all was well. When I got a message of the payment from my bank the payment was zero. So,I called back and explained issue and was told
probably bank was just holding the amt. I said didn't think so and ask for a receipt in email showing paid. Got that and it showed paid but no amounts. Called back again and this time they had a gentleman fix it and I got a invoice with the amount on it. Phone calls were pleasant but frustrating to deal with. Everyone I dealt with were very nice and fine much better than my experiences in the past.

Thanks . You have a talented technician staff. Pay them well and keep them.

Great service! Thorough, efficient and professional 👍.

Bryan is excellent!!

great service.....the Technician was great,,,,thanks.

Hello,
We had your service technician Mike Horgrow at our house today [October 31] to conduct Fall PM service activities. Please be advised that Mike was very cordial and professional in conducting his service work. It is understood that he is relatively new to Robin Aire. We believe he is a real asset to your company, and will serve to be a long term dependable employee. God bless!!!
Art & Jackie.

Lucas was great, service was awesome, he was courteous and respectful, did an excellent job, you have a winner in Lucas, hope you send him back in the spring! Happy customer!!

very positive with your service over the years---very professional and kind techs.

Our Service Technician was exceptional. It is too early to be sure everything is running well. I do NOT know what thje cost is until we receive an itemized invoive by email.

Thought our inspection was terrific. Our tech Michael Horgrow was great, really took his time and was thorough.

Good friendly seervice.

After requesting service through the website, a great customer service agent called to confirm and ask questions to better understand the situation to get the right technician for the job. Our technician was on time, friendly and thorough. He walked me through his findings, presented the options, and answered all my questions. I was able to get the additional parts and service scheduled immediately.