Terminix of North Carolina

EXCELLENT SERVICE!!! DAVID FORTNER HAS BEEN AT MY HOME SEVERAL TIMES, HE'S PROFESSIONAL, EFFICIENT & FRIENDLY. I GIVE HIM 5 STARS. COULDN'T BE MORE PLEASED. THANK YOU,
JOIE STEADMAN.

I appreciated Terminix coming to my home to protect our home inside and out against pests! Thank you for your diligent service!

I am very pleased with terminix and the invaluable expertise in which Mike Gregory has helped me. He is knowledgeable about your products to safeguard my home. He is definitely an asset to terminix. Also l asked another of your representatives if he would leave me some of the small ant stations. He didn’t have any at the time but he brought me some that very same day. He did not have to do that but l appreciated his extra effort. Thank you for your conscientious service. 😊.

Drew and his team have been excellent from start to finish!

Everything is good, thanks.
Walter.

Positive: Punctuality, Quality, Responsiveness
I am very pleased with the level of service Terminix provided me. From the initial survey of my homes to the trusted service of the technician. I needed someone to come out immediately to survey my home and offer me a quote. The customer care specialist noted that availability would not have been for a week. I expressed my concerns and need for a quick appointment. She was able to find me a consultant, which was absolutely amazing by the way, to come out within days. Not only was he, John Smith, punctual, but I appreciated his service and findings, that I asked him to come and inspect another property.
We agreed upon a suitable service for both homes.
However, for the initial treatment, scheduling would normally take a week and with my two properties, we were looking at two weeks for completion of both.
I could not wait that long, especially at the smaller property due to an infestation.
The customer care agent was able to find me an appointment the very next day for both properties. She worked a miracle and I couldn't be more happy. The technician, David Fortner, was very kind and considerate. He did an excellent job. I was concerned about the level of cleaning I would need to do at the other property due to the rodent problem. He informed me on how they take the bait and die in the crawl space, and how there would be no smelly odor residue. He stated he would not be my normal technician, but I asked if I could request him from now on! I'm hoping Terminix will not have a problem with that. He's amazing!
I am beyond happy with All of their services and highly recommend them to anyone. Although I didnt use this service, but they offer insulation laced with chemicals for attic space to ward off squirrels and other rodents of that nature that invade your homes as well. They are more than just an insect killer! Great job!

The technician (think his name was David Fortner) that came out to my home & my mamas (next door) was very nice polite concerning (note on door for no visitors due to my mama having double transplant surgery). I saw him outside spoke & he stated why he didn’t knock loudly. He did job quietly asked if anything else needed to be done. When he was done I said just push door open & I’ll get the paper from you, he also was able to see mama blessed her & congratulated mama for her surgeries & doing good. I spoke with him about an issue we had (@ mamas house) with the team (not the tech) that dug a trench & cut electric wires into causing us to lose half our power to outside buildings & nothing was ever done & we had to repair & pay for it ourselves; even tho my daddy (whoms passed away now) called & spoke with someone about it & they never came called etc. The tech was very apologetic even tho it wasn’t his fault & said he’d note the account as to where wires were if any digging was ever needed again & that nothing was ever done about the situation before.

Was told at setup I would receive calls to schedule if I desired additional service. Last service I asked if there was any charge and was told no then was surprised with a bill. When I called to pay I advised we were moving and no longer needed service. Came home and recieved a bill, never recieved any calls to schedule or any notification. When we called to say that we never approved or requested the service we were told they tried to call we verified I have recieved no missed calls. Then we were told our account was never closed even though I advised we were moving and no longer needed service last time. We were told we had to pay because the calls are a courtesy, again no calls recieved and we were under the impression the account was closed. If you come again you wont be recieving any payment regardless of your worthless excuses as we NO LONGER OWN THIS HOME. We were told our account is now closed please be sure it is.

Your rep who sprayed our house was very personable and pleasant, so no reflection on him but we're still seeing quite a few more roaches than expected. When Wheeler Exterminating treated our house in the past the roaches (and they were German too) disappeared pretty soon after the spray; however we're still seeing them at almost the same rate as before the initial treatment. I'm not impressed with the strength of your pesticide as of the 1st spraying. Can we get the 2nd treatment scheduled sooner? Ken Deal Kinston, NC (252) 521-2191.

Instantly saw results.

Good service. Installer explained to the wife what was going to be done. Installer checked back with wife when he was finished to see if she had any questions.

The tech, Chris, was very friendly and knowledgeable. He explained everything he was doing and got the job done.

I see as many bugs now as I did a year ago. I told the guy on the phone that I didn't want the service anymore, and they came anyway, and billed me for it.

The problem has not gotten better since my house was worked on.

vERY EFFECTIVE, SERVICE IS QUICK. NEED TO WORK ON SCHEDULING, TAKES ABOUT A WEEK OR TWO TO GET THE INITIAL SERVICE.

I received no email saying that you were coming to inspect my house. The report says you found activity but no corrective action was noted.

I'm very impressed with the professionalism and work ethic of the service that iv received.

Satisfied customer. Terminix personnel came when they said they would, did what they said were going to do. No complaints.

I have been very satisfied with the service my husband and I have received from Terminix.
Everyone has been very professional and courteous. Keep up the good work Terminix team!

I am pleased thus far with the attic and crawl space insulation plus moisture barrier and gutter work. Let us hope this work holds up in the long run. The salesman and installers were pleasant and professional. The price, however, is steep.

TECH WAS GREAT.

The contractor. Was very nice, but we are still having some bugs and now spiders.

ive had these pest for almost a year now, and im tired of paying monthly for getting rid of them, they get a little better then they get worse and move from one place to another.if I cant get rid of the rest of them soon, im cancelling my service and finding someone who can.

Your people are very good....courteous and informative.

I am not happy at all. First of all I never received a copy of the revised contract, I opted out of the moisture barrier, so I need to see a revised contract. When the bait stations, termite, were installed your technician install right on top of my dog's grave. This upset my wife and I tremendously. There is no excuse as this grave is clearly marked with headstone. I have a photo that I can provide. I received an invoice immediately after the initial installation but there was no way I was going to pay it until the issue of the dog's grave was resolved. A technician came out and relocated the bait station and I expected to receive another invoice. I did not. I received a call from my rep, Jason, pressuring me for payment and I told him that all I needed was a current invoice and payment would be sent right away. He kept pressuring me for the payment anyway which I certainly did not appreciate. I am now at the point that I wished I had never done business with you, and if I could I would have you remove everything you have installed, but at this point in time I will accept the situation as it is. Again, all I need is a current invoice and the check will be in the mail the very next day.

Sincerely yours

Keith L. Slocum.

Made payment in April and bait stations not filled until August. Thorough job not completed as it appears crawlspace wasn't inspected due to cobwebs/spiderwebs completely covering man hole still...no way this guy went in the crawlspace. I also believe some of the bait stations were not filled. Inspection form states 20 were inspected but all are not uncovered by pinestraw etc so I can tell which ones were looked at. Each year after making payment there seems to be a huge delay in completing the work. Definitely my last year with Terminix.

Great service. No complaints.

The young man has been on the job about 3 months. He did a good job, but arrived at my door
without my being aware he was coming. Please call to give me a heads up in the future. Thanks.
Col Kleber.

Yes we are pleased.

Great service.

Had problems with ants. They treated for them and they are gone.

Your people always do a great job, I am very satisfied with my service.

I am very satisfied with your service

Robert D.

Wonderful.

Still seeing pest on inside/ outside :: want to end contract.

Very courteous. On time. Treatments seem to work well.

So far so good.

Not happy with your service at this time. Still seeing too many insects, bugs, and roaches inside my house.

I can tell a difference in a day already.

I did not receive my bate traps ,which I was told went under the house. When they came out the first time , no traps. So they said they would be out the next day but he couldn't make it. So then he said he would be here on the following thurs . I waited all day till 6:15 pm to be exact. So I canceled my contract. I should be receiving a refund for the traps. I have not heard from them yet. I wanted a dependable insect service but received nothing but lip service. I will be looking for my refund at least for the traps.I must say Justin did a nice job spraying and spreading chemicals. Hes a great employee you should be proud to have him. Hes a real professional !