Terminix of North Carolina

I love Terminix! I have them for both my homes. However, after this last servicing day, I am still seeing an abundance of mosquitos on the deck. I would greatly appreciate a call back concerning the matter because it is causing me to be unable to enjoy my yard. Thank you!

Yes I am happy with the service of Terminix tec's, just wish that the chemicals would kill my ant problem already. But all in all I'm happy with the overall service. Laurie.

At least part of the service we're contracted for was not performed earlier this year. After contacting our rep, he had us refunded for that part. A guy came out yesterday to perform our scheduled service, but we never saw him take the "duster" around the porches like the others had done & I was working in front of one of the porches. We weren't sure if he was still here, so I went out to see & he was gone. I looked around for evidence of the white powder (snake repellent) & there wasn't any. The mouse bait under the house is supposed to be checked - getting under the house is clearly heard from within; however, he didn't check the box. I left a text message for Ethan Payne (our contact) to call us back, but haven't heard anything as yet.

Yes I am well pleased with your service.

I was very disappointed. Nothing went the way I was told. And some of the vents are popping out. I was told several untruths. No one followed up to me to see if I was satisfied. I was never shown the pictures of the crawl space like I was told so therefore I don't know what it looks like.

Yes, I was very pleased with the first service.

service was questionable.

Timely and professional.

Not happy with service paid a lot of money for a problem that still persists...

Perfect customer service! Quick to help and answer any and all question!

A couple of months ago I left my home for you technician to treat my house for bedbugs. A couple of my closets still had the floor and the upper part of my closets filled with items that should have been taken out to perform the treatment properly. This person was only concerned, it seems, to get some of the items out and put much in black garbage bags. He did not leave it so as for us to have a decent path to walk through the house from the front to the back. I have pics of how he left my house. The next day, I found $8100.00 in cash missing and a brand new 24 inch 14k gold chain also. No one else had been in because of the bugs and virus. Law enforcement is involved. The technician left the company not long after my house was treated. A terrible experience. I can not prove it was him but as I said, he is the only one that had been in my house. I know I will never get my money back....... I cant prove I had it only by my word. God will "punish" the person responsible.

Terminix has great technicians and they're so professional. Thanks for the great service, sorry that I didn't remember his name.

I have used terminix for many Years and have always been extremely satisfied with their service. They are prompt to respond to a needed service and very thorough in resolving the problem. Chris Saulter made time for a problem Yesterday and was here within a couple of hours. That meant a lot to me. I highly recommend terminix for your bug problems. Also Mike Gregory has been most helpful in helping with problems. I trust them and believe in their service.

I’m happy with the quarterly service. The technician did cleaning of the cobwebs around the house in addition to the spraying of pest control.

Please call me at 9192234021 very important. Thank you..

Great service!

This is the worst experience I have ever had with pest control. I don’t know how they stay in business. I had someone come give me a quote finally after 3 days they came and sprayed. The next day it was worse. I called on a Monday morning to get someone to come back out and they said it would be Friday before they could come out. I told the lady I wanted a refund because I could get someone out that day. She asked if I wanted to speak to manager, I said yes and she hung up on me. BAD CUSTOMER SERVICE! Last night my husband had to go to Walmart to get ant spray because they were so bad in the apartment. Unacceptable!

SO FOR I AM VERY PLEASE WITH YOUR SERVICE THANK YOU FOR BEING THERE WE WE NEED YOU!!!!!!

Great Service.

The attic insulation job was great. I’m disappointed in the encapsulating under the house. They left a lot of pieces of brick and debris under the layer on the ground and it’s not attached at the access door. I was going with another company that did my brothers house before deciding on Terminex. They removed anything that would puncture the covering. There’s also stews missing on one of the grates. They also did not dig an access under the ductwork for future use like I was told they would do. Your cost was higher then who I was going to use. I would have expected a better job. Please send someone to inspect.

Always very prompt and renders appropriate services well and with consideration.

Very pleased A very nice young man and respectful.

Steve Littleton did a great job. He was very thorough with his work while presenting a good attitude. He also answered my questions without hesitation.

Excellent service.

EXCELLENT SERVICE!!! DAVID FORTNER HAS BEEN AT MY HOME SEVERAL TIMES, HE'S PROFESSIONAL, EFFICIENT & FRIENDLY. I GIVE HIM 5 STARS. COULDN'T BE MORE PLEASED. THANK YOU,
JOIE STEADMAN.

I appreciated Terminix coming to my home to protect our home inside and out against pests! Thank you for your diligent service!

I am very pleased with terminix and the invaluable expertise in which Mike Gregory has helped me. He is knowledgeable about your products to safeguard my home. He is definitely an asset to terminix. Also l asked another of your representatives if he would leave me some of the small ant stations. He didn’t have any at the time but he brought me some that very same day. He did not have to do that but l appreciated his extra effort. Thank you for your conscientious service. 😊.

Drew and his team have been excellent from start to finish!

Everything is good, thanks.
Walter.

Positive: Punctuality, Quality, Responsiveness
I am very pleased with the level of service Terminix provided me. From the initial survey of my homes to the trusted service of the technician. I needed someone to come out immediately to survey my home and offer me a quote. The customer care specialist noted that availability would not have been for a week. I expressed my concerns and need for a quick appointment. She was able to find me a consultant, which was absolutely amazing by the way, to come out within days. Not only was he, John Smith, punctual, but I appreciated his service and findings, that I asked him to come and inspect another property.
We agreed upon a suitable service for both homes.
However, for the initial treatment, scheduling would normally take a week and with my two properties, we were looking at two weeks for completion of both.
I could not wait that long, especially at the smaller property due to an infestation.
The customer care agent was able to find me an appointment the very next day for both properties. She worked a miracle and I couldn't be more happy. The technician, David Fortner, was very kind and considerate. He did an excellent job. I was concerned about the level of cleaning I would need to do at the other property due to the rodent problem. He informed me on how they take the bait and die in the crawl space, and how there would be no smelly odor residue. He stated he would not be my normal technician, but I asked if I could request him from now on! I'm hoping Terminix will not have a problem with that. He's amazing!
I am beyond happy with All of their services and highly recommend them to anyone. Although I didnt use this service, but they offer insulation laced with chemicals for attic space to ward off squirrels and other rodents of that nature that invade your homes as well. They are more than just an insect killer! Great job!

The technician (think his name was David Fortner) that came out to my home & my mamas (next door) was very nice polite concerning (note on door for no visitors due to my mama having double transplant surgery). I saw him outside spoke & he stated why he didn’t knock loudly. He did job quietly asked if anything else needed to be done. When he was done I said just push door open & I’ll get the paper from you, he also was able to see mama blessed her & congratulated mama for her surgeries & doing good. I spoke with him about an issue we had (@ mamas house) with the team (not the tech) that dug a trench & cut electric wires into causing us to lose half our power to outside buildings & nothing was ever done & we had to repair & pay for it ourselves; even tho my daddy (whoms passed away now) called & spoke with someone about it & they never came called etc. The tech was very apologetic even tho it wasn’t his fault & said he’d note the account as to where wires were if any digging was ever needed again & that nothing was ever done about the situation before.

Was told at setup I would receive calls to schedule if I desired additional service. Last service I asked if there was any charge and was told no then was surprised with a bill. When I called to pay I advised we were moving and no longer needed service. Came home and recieved a bill, never recieved any calls to schedule or any notification. When we called to say that we never approved or requested the service we were told they tried to call we verified I have recieved no missed calls. Then we were told our account was never closed even though I advised we were moving and no longer needed service last time. We were told we had to pay because the calls are a courtesy, again no calls recieved and we were under the impression the account was closed. If you come again you wont be recieving any payment regardless of your worthless excuses as we NO LONGER OWN THIS HOME. We were told our account is now closed please be sure it is.

Your rep who sprayed our house was very personable and pleasant, so no reflection on him but we're still seeing quite a few more roaches than expected. When Wheeler Exterminating treated our house in the past the roaches (and they were German too) disappeared pretty soon after the spray; however we're still seeing them at almost the same rate as before the initial treatment. I'm not impressed with the strength of your pesticide as of the 1st spraying. Can we get the 2nd treatment scheduled sooner? Ken Deal Kinston, NC (252) 521-2191.

Instantly saw results.

Good service. Installer explained to the wife what was going to be done. Installer checked back with wife when he was finished to see if she had any questions.

The tech, Chris, was very friendly and knowledgeable. He explained everything he was doing and got the job done.

I see as many bugs now as I did a year ago. I told the guy on the phone that I didn't want the service anymore, and they came anyway, and billed me for it.

The problem has not gotten better since my house was worked on.

vERY EFFECTIVE, SERVICE IS QUICK. NEED TO WORK ON SCHEDULING, TAKES ABOUT A WEEK OR TWO TO GET THE INITIAL SERVICE.

I received no email saying that you were coming to inspect my house. The report says you found activity but no corrective action was noted.