Terminix Of West Michigan

Terminix Of West Michigan

Terminix Of West Michigan

Termite & Pest Control

Grand Rapids, MI

4.7 · 117 reviews
4.7 · 117 reviews


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About Terminix Of West Michigan

Location

Grand Rapids, MI

Services

Termite & Pest Control
Additional Services: Ant Control · Bed Bug Control · Bee & Wasp Control · Bird Control · Carpenter Ant Control · Mole Control · Mosquito Control · Moth Control · Rat Control · Roach Control · Rodent Control · Spider Control · Stink Bug Control · Termite Control · Termite Inspection

Business Hours

Mon-Fri: 8am-5pm; Sat: 8am-5pm; Sun: Closed

Payment Options

Visa, Mastercard, American Express, Discover, Cash, Check

Years in Business

38

Business Qualifications

BBB A+ rating
QualityPro
NPMA

About This Business

We are a locally owned franchise of Terminix International that has been serving west Michigan for well over 60 years. All of our pest management professionals are state certified, they have undergone extensive training and are bonded. Our entire staff attends continuing education courses in new pest control techniques and customer service regularly.

117 Reviews for
Terminix Of West Michigan

What people say about Terminix Of West Michigan
Professional · 16
Friendly · 14
Excellent · 11
Thorough · 11
Knowledgeable · 9
· Show All
4.7 star average rating (117 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Grand Rapids, MI
Excellent as usual (for the last 20 or 30 Years)
Always very responsive and good at treating
outside or inside both regular or special
treatments.
Muskegon, MI
Dependable, efficient, pleasant and effective. No more nasty spier spots, webs or walking into them face level.
Caledonia, MI
Walt is our Terminix field service technician. He has been reliable and thorough and this has been consistent over the last 5-6 years. I would highly recommend Walt/Terminix to anyone with residential pest control needs.
Grand Rapids, MI
Our service tech was great Walter explained what he was doing, listened to our concerns and addressed them. Before he left he wanted to make sure we were completely satisfied with what he had done, told us when his next visit would be. Thank you for such great service,.
Grandville, MI
The technician was prompt and professional. The service was done quickly which we appreciated!
Wyoming, MI
The technician listened to our concern about wasps in the building and sought a solution.
Grand Rapids, MI
Nothing noted nothing noted nothing noted nothing noted nothing noted nothing noted.
Byron Center, MI
Casey is friendly, respectful, knew his job well, did a great job explaining what he was doing inside and out, Listened to our concerns for spray to be PET friendly, and was very good with our Smokey.
Grand Rapids, MI
Very prompt and very thorough! It's only been a week or two and I can already tell my carpenter ants have lessened.
Grandville, MI
I appreciated that he was on time. Covered his shoes. Didn't mess up my windows. Was professional.
Middleville, MI
Must have had more mice than I thought, as tiny ones began crawling out into the open in the garage about 4 days after treatment.
Still seeing spiders in the house, and ants and spiders just outside. Am not really happy.
Middleville, MI
Walter is always a professional and does a fantastic job!
Whitehall, MI
always pleased with the way they keep the pest's at bay.
Grand Haven, MI
Great experience...bed bugs are gone in our county cars...thank goodness!! :)
Spring Lake, MI
Seems to have gotten rid of all our Carpenter ants outside the home.
Byron Center, MI
Did a great job. sprayed everything that he was planning on.
Grand Rapids, MI
Terminix consistently provides excellent service!
Comstock Park, MI
Excellent technician Very through and super to be around. Good job Terminix.
Ada, MI
Got to our house early ,called ahead of time. Was efficient and professional and knowledgeable. Took care of the ants !!
Wyoming, MI
Wonderful, helpful technicians. Knowledgeable abut service requests.
Middleville, MI
Walter is a most professional service person I have ever met.
Rockford, MI
Responsive, professional & courteous. Pest control methods appear effective so far.
Muskegon, MI
Several years, don't know for sure. Both inside and out. We have been very happy with our service, however, we don't care for the automated calls setting up appointments.
Spring Lake, MI
We have been using Terminex for many years. Chris is awesome. The only reason I can't rate this business a 5 is because of the way the scheduling has changed. Chris always called and personally scheduled our service knowing we work many different days and hours and have a dog we need out of the way during service. He scheduled around our needs. The last 2 years I only receive an automated call that tells me when the technician is doing my service. Most of the time it doesn't work for our schedule. Sometimes customer service that is personal and not automated would save everyone frustration. Each time I need to call and cancel and reschedule. I find their system highly annoying. Sometimes when I receive the message it's too late to call and the service is the next day.
Cedar Springs, MI
I have been using Terminix for many years at mulitple homes. My last house was over 100 years old and the trees were twice the size as the house, so lots of opportunities for unwanted bugs. Terminix and Chris, have always taken good care of us.
Hudsonville, MI
I have been a customer for several years and the service was good until about a year ago. Little notification of when they may be out for service, often cancelled for weather, which makes it difficult if you need inside service and are not a stay at home person for a job.
Business Owner's Reply · 3 months ago (May 8)
Hi Mr. Nelson
We apologize for the short notice, the frequent rain we have had lately has made scheduling service quite a challenge. Trying to complete service between hit and miss rain storms is hard sometimes.
Grand Rapids, MI
Terrible experience. First, i sent the contract back and didn't hear anything for weeks. I finally followed to up and was "fit in the schedule" a week later even though the three hour window didn't work for me. I asked that you come early in that window if possible. So, the day arrives, I take work off and wait during the entire window. COMPLETE NO SHOW!! I got a call later that afternoon letting me know Chris was not going to make it until end of the day. Hey Chris, call early in the day not after the window. He said he still had four other stops and knew the whole day he wouldn't make our time because "the office can't schedule." He promised last week that I'd receive a prompt phone call that afternoon or the next morning to reschedule. Yup, you guessed it, it's been over a week and NOTHING!
Grand Rapids, MI
We contracted Terminix several years ago to combat a carpenter ant infestation. It took a year or so to get them fully under control, and Walter was diligent and committed the entire time to take care of the problem, and we have not had a problem since He's knowledgable and helpful with any questions or concerns. We also appreciate the fact that he's on call for any other issues in between regular visits as he has knocked out a few bees' nests as well for us. I do miss the personal calls for scheduling as the automated process is a bit awkward.
Montague, MI
The technician was on time and courteous. He explained what he was doing, what we might expect to happen, & how to report any other issues we might have with pests.
Saugatuck, MI
Casey is very professional and thorough. I have found West Michigan terminates to be very prompt and understanding.
Business Owner's Reply · 3 months ago (May 2)
Hi Hugh
Thank you for your business.
Grand Rapids, MI
Terminix does a good job of making sure we don't have any ants.
Business Owner's Reply · 3 months ago (May 2)
Thank you! We do appreciate your trust and your business.
Grand Rapids, MI
The staff at terminix were very professional and quick to respond to my pest control needs. My technician Kris was absolutely awesome and very educated, I am glad I chose terminix! The people I dealt with in this company and the company itself are by far the more superior pest control company thank you for your services.
Business Owner's Reply · 3 months ago (Apr 25)
Thank you Mary Jo, we appreciate your business.
Rockford, MI
We started using Terminix to control an ant problem we were having in our house. The ant problem seems to be mostly cleared up at this point, although we still got some at the start of the spring this year. My biggest issue was that we received a "winter" service, that was not necessary in the least. Our problem is with ants, and we were not seeing any ants after the fall until the spring. Would have rather had another ant spraying in the spring instead.
Sparta, MI
We have been a Terminix customer for home pest service for 5 or 6 years. I very much dislike the recent change that eliminated personal communication with the technician. Recorded messages work for your bottom line but do a disservice to your customers. Unless I happen to catch the technician to request service, which is a long short since i don't know when during the day he will come, I have no opportunity for personal contact with the technician or with Terminix for that matter. I hardly can rate the technician, since I have no contact with him. I have no reason to think he is anything but satisfactory. My rating below is meaningless but required for me to submit.
Business Owner's Reply · 3 months ago (Apr 19)
Mr. Anderson
The automated system simply lets you know when we will be to your home for service. Your technician will call you prior to each service so you can see him if you would like to while he is there. As always, if you have a pest issue between scheduled services we are just a phone call away.
Muskegon, MI
I didn't know the tech. was here until I saw the vehicle leaving. I don't believe he knocked or rang the door bell.
Business Owner's Reply · 3 months ago (Apr 12)
I apologize for that. We always try to let customers know that we are working on your property. If you are having a pest issue inside please let us know, we will come back to address it.
Caledonia, MI
We've had about six tears of service and everything has been fine. We are happy customers.
Wyoming, MI
I recently contracted Terminix to rid of carpenter ants. The technician was VERY professional as he listened my concerns and clearly explained the causes of our problem with the ants. He then described the process he would use to eliminate them and proceeded to the first application. One week into the process and we are EXTREMELY satisfied with the results.
Business Owner's Reply · 4 months ago (Apr 7)
Thank you Mr. Guzman. We appreciate your business.
Sparta, MI
Cancelled my service after not receiving follow up notices for quarterly service. While I understand the office administrator stated she attempted to call me--and left messages for me to schedule my service--I advised I never received any such message. I was advised that Terminex policy is that if we attempt to contact you at one number---we are not going to call a secondary number to ensure you get the message. The office administrator was very combative and lacked professional courtesy. She advised that she did not have time to ensure that all of her clients had been contacted 100%. That was not her responsibility.

I scheduled service with Terminex while looking for a new company to take over my pest control. I have scheduled with a competitor who has easier methods of contact that include calling my main number, back up number, email confirmation, and a post card reminder. This second company is not as well known as Terminex--but they have more common sense in understanding customer needs than this office's administrator.

Funny thing--I am going to pay $15 more a visit for better service. I have no problem paying it because i believe that the competitor is more concerned about my family's well being than Terminex. I cancelled my service with Terminex this evening.
Business Owner's Reply · 4 months ago (Mar 23)
We apologize that you did not receive any of the messages left in attempts to schedule your service. Several complete messages were left for you. We did use the phone number you provided while making the attempts.
Alto, MI
Terminix has provided service to our home for over ten years. Residential service, they come 3 or 4 times a year for service indoors and outdoors.
Grand Rapids, MI
We have been using Terminix of West Michigan since our start up in August of 2016. Because of the critical nature of our business which deals in packaged foods, we are highly susceptible to pests because, we have what they want! Walter has been very Professional and pays attention to all of the details in our Pest Control Plan.
I am always reluctant to rate on any scale, and then rate too high or maybe less than the highest, leaving a margin for misinterpretation by whomever might read or review the comment. My goal in these comments and reviews is to clearly state facts and observations. Terminix has been: Professional, Proactive as well as very Responsive, Pleasant, Informative/Educational.