Terminix Of West Michigan

Terminix Of West Michigan

Terminix Of West Michigan

Termite & Pest Control

Grand Rapids, MI

4.7 · 87 reviews
4.7 · 87 reviews


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About Terminix Of West Michigan

Location

Grand Rapids, MI

Services

Termite & Pest Control
Additional Services: Ant Control · Bed Bug Control · Bee & Wasp Control · Bird Control · Carpenter Ant Control · Mole Control · Mosquito Control · Moth Control · Rat Control · Roach Control · Rodent Control · Spider Control · Stink Bug Control · Termite Control · Termite Inspection

Business Hours

Mon-Fri: 8am-5pm; Sat: 8am-5pm; Sun: Closed

Payment Options

Visa, Mastercard, American Express, Discover, Cash, Check

Years in Business

38

Business Qualifications

BBB A+ rating
QualityPro
NPMA

About This Business

We are a locally owned franchise of Terminix International that has been serving west Michigan for well over 60 years. All of our pest management professionals are state certified, they have undergone extensive training and are bonded. Our entire staff attends continuing education courses in new pest control techniques and customer service regularly.

87 Reviews for
Terminix Of West Michigan

What people say about Terminix Of West Michigan
Friendly · 13
Professional · 9
Excellent · 8
Thorough · 8
Experienced · 6
· Show All
4.7 star average rating (87 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Grand Rapids, MI
Terminix does a good job of making sure we don't have any ants.
Grand Rapids, MI
The staff at terminix were very professional and quick to respond to my pest control needs. My technician Kris was absolutely awesome and very educated, I am glad I chose terminix! The people I dealt with in this company and the company itself are by far the more superior pest control company thank you for your services.
Business Owner's Reply · 5 days ago (Apr 25)
Thank you Mary Jo, we appreciate your business.
Rockford, MI
We started using Terminix to control an ant problem we were having in our house. The ant problem seems to be mostly cleared up at this point, although we still got some at the start of the spring this year. My biggest issue was that we received a "winter" service, that was not necessary in the least. Our problem is with ants, and we were not seeing any ants after the fall until the spring. Would have rather had another ant spraying in the spring instead.
Sparta, MI
We have been a Terminix customer for home pest service for 5 or 6 years. I very much dislike the recent change that eliminated personal communication with the technician. Recorded messages work for your bottom line but do a disservice to your customers. Unless I happen to catch the technician to request service, which is a long short since i don't know when during the day he will come, I have no opportunity for personal contact with the technician or with Terminix for that matter. I hardly can rate the technician, since I have no contact with him. I have no reason to think he is anything but satisfactory. My rating below is meaningless but required for me to submit.
Business Owner's Reply · 11 days ago (Apr 19)
Mr. Anderson
The automated system simply lets you know when we will be to your home for service. Your technician will call you prior to each service so you can see him if you would like to while he is there. As always, if you have a pest issue between scheduled services we are just a phone call away.
Muskegon, MI
I didn't know the tech. was here until I saw the vehicle leaving. I don't believe he knocked or rang the door bell.
Business Owner's Reply · 18 days ago (Apr 12)
I apologize for that. We always try to let customers know that we are working on your property. If you are having a pest issue inside please let us know, we will come back to address it.
Caledonia, MI
We've had about six tears of service and everything has been fine. We are happy customers.
Wyoming, MI
I recently contracted Terminix to rid of carpenter ants. The technician was VERY professional as he listened my concerns and clearly explained the causes of our problem with the ants. He then described the process he would use to eliminate them and proceeded to the first application. One week into the process and we are EXTREMELY satisfied with the results.
Business Owner's Reply · 23 days ago (Apr 7)
Thank you Mr. Guzman. We appreciate your business.
Sparta, MI
Cancelled my service after not receiving follow up notices for quarterly service. While I understand the office administrator stated she attempted to call me--and left messages for me to schedule my service--I advised I never received any such message. I was advised that Terminex policy is that if we attempt to contact you at one number---we are not going to call a secondary number to ensure you get the message. The office administrator was very combative and lacked professional courtesy. She advised that she did not have time to ensure that all of her clients had been contacted 100%. That was not her responsibility.

I scheduled service with Terminex while looking for a new company to take over my pest control. I have scheduled with a competitor who has easier methods of contact that include calling my main number, back up number, email confirmation, and a post card reminder. This second company is not as well known as Terminex--but they have more common sense in understanding customer needs than this office's administrator.

Funny thing--I am going to pay $15 more a visit for better service. I have no problem paying it because i believe that the competitor is more concerned about my family's well being than Terminex. I cancelled my service with Terminex this evening.
Business Owner's Reply · A month ago (Mar 23)
We apologize that you did not receive any of the messages left in attempts to schedule your service. Several complete messages were left for you. We did use the phone number you provided while making the attempts.
Alto, MI
Terminix has provided service to our home for over ten years. Residential service, they come 3 or 4 times a year for service indoors and outdoors.
Grand Rapids, MI
We have been using Terminix of West Michigan since our start up in August of 2016. Because of the critical nature of our business which deals in packaged foods, we are highly susceptible to pests because, we have what they want! Walter has been very Professional and pays attention to all of the details in our Pest Control Plan.
I am always reluctant to rate on any scale, and then rate too high or maybe less than the highest, leaving a margin for misinterpretation by whomever might read or review the comment. My goal in these comments and reviews is to clearly state facts and observations. Terminix has been: Professional, Proactive as well as very Responsive, Pleasant, Informative/Educational.
Grand Haven, MI
Service is always wonderful! Chris is great. We were overrun with carpenter ants when I first called to schedule service. He quickly eradicated them. And he's always so friendly.
Kent City, MI
We're been using Terminix for close to 20 years & have been very pleased with the service. Your tech, Chris has always been friendly, dependable, courteous & thorough.
Spring Lake, MI
The technician Chris goes above and beyond with his job and is the reason that I went with Terminix.
Rockford, MI
Have been using Terminex for over 10 years for indoor/outdoor pest control. Have been very happy with the service. Dan is a great technician-thorough and friendly.
Ionia, MI
Service was friendly and comprehensive. He explained what he set up, where and why.
Grand Rapids, MI
We have been using Terminix for about 4 years and they are great!
Ionia, MI
Due to the fact that the City of Ionia (Michigan) has just contracted with TERMINIX, I cannot give a five star rating, or a 10 on recommending, as we have not actually undertaken any issues that may or may not arise since the initial visit to our City departments. However, the initial visit with Terminix Rep "Christian" was thorough and well explained. Christian seems to be well versed in the pest control and maintenance field. At the end of the year, please feel free to ask me to re-rate our experience as we venture to Spring, Summer, Fall and once again Winter.

I will copy/paste this same text/response for the following surveys: Ionia Movie Theatre and the Armory Community Center. I have forward the survey to: Dial-A-Ride, Ionia City Garage, and Dept. of Public Safety, as I did not accompany "Christian" to those departments.

Thank you. Respectfully, Gail Gesselman 616-523-0147 City Hall, Administrative Assistant.
Ionia, MI
Due to the fact that the City of Ionia (Michigan) has just contracted with TERMINIX, I cannot give a five star rating, or a 10 on recommending, as we have not actually undertaken any issues that may or may not arise since the initial visit to our City departments. However, the initial visit with Terminix Rep "Christian" was thorough and well explained. Christian seems to be well versed in the pest control and maintenance field. At the end of the year, please feel free to ask me to re-rate our experience as we venture to Spring, Summer, Fall and once again Winter.

I will copy/paste this same text/response for the following surveys: Ionia Movie Theatre and the Armory Community Center. I have forward the survey to: Dial-A-Ride, Ionia City Garage, and Dept. of Public Safety, as I did not accompany "Christian" to those departments.

Thank you. Respectfully, Gail Gesselman 616-523-0147 City Hall, Administrative Assistant.
Ionia, MI
Due to the fact that the City of Ionia (Michigan) has just contracted with TERMINIX, I cannot give a five star rating, or a 10 on recommending, as we have not actually undertaken any issues that may or may not arise since the initial visit to our City departments. However, the initial visit with Terminix Rep "Christian" was thorough and well explained. Christian seems to be well versed in the pest control and maintenance field. At the end of the year, please feel free to ask me to re-rate our experience as we venture to Spring, Summer, Fall and once again Winter.

I will copy/paste this same text/response for the following surveys: Ionia Movie Theatre and the Armory Community Center. I have forward the survey to: Dial-A-Ride, Ionia City Garage, and Dept. of Public Safety, as I did not accompany "Christian" to those departments.

Thank you. Respectfully, Gail Gesselman 616-523-0147 City Hall, Administrative Assistant.
Rockford, MI
Nine months we will see how the Carpender ants are in the spring if they are gone I would give them 100% on everything.
Grand Rapids, MI
Been with them for 2 years. Very friendly service. Have used both the termite program and the quarterly pest control. Both seem to be effective.
Montague, MI
Not certain how long but I would guess close to 10 years.
Alto, MI
We have been using Terminix for the last couple of years now, and they have been great to work with! Ever since they've come out, we have seen a significant decrease in the amount of insects and pests around the home.
Hastings, MI
Always impressed with Walter's knowledge of insect behavior.
Hastings, MI
We have been with Terminix 6 yrs at new building and not sure at old building, but it has been a long time. My only thought for improvement may be in spray training. Not sure the wand is at maximum spray for maximum coverage. Walter works well with us and we have a good relationship with him. The office has been very responsive as well.
Grand Rapids, MI
Our guy, Dan, comes out and works quickly and efficiently. He even moved the date because of my work responsibilities when requested.
Conklin, MI
We have been using Terminix since 2006 and are very happy with the results. One year we had Box Elder so badly that they covered the garage doors and the front of the house. Since we have had Terminix we had not had that problem. We have indoor and outdoor applications.
Chris has been our technician for all of those years and he has been dependable and friendly during the whole period. We have watched his family grow up during that time and have enjoyed his visits very much.
We are so happy that we made the decision to go with Terminix and will continue. Thank you for your service and attention.
Grand Rapids, MI
I've been a Terminix customer for about 10 years. I feel quite satisfied with my service, and I appreciate that the Terminix team works earnestly to help keep my home a pest-free zone.
Belmont, MI
I have been using Terminix a couple years. Dan is always nice, professional and nice to work with.
Rockford, MI
I have been using Terminix for a number of year. Dan is always pleasant and efficient and knowledgable. I recommended Terminix to my son when they moved to their new house last year.
Grand Rapids, MI
This is our second year of service. Service is always done in time and effectively. We have no complaints about our technician and he always takes the time to explain what services he has provided.
Hastings, MI
Since we moved here in December 2011...Walter is friendly, interested in eradicating our pests, gets the job accomplished!! Regular maintenance inside and outside.
Middleville, MI
We have about 3 years of experience with Terminix at our home on Barlow Lake.
Dorr, MI
I bought the business 15 months ago and have been using Terminix since as were the previous owners.
Alto, MI
Walter from Terminix of West Michigan has provided us with excellent service!
Fremont, MI
The tech could not have been any more polite and did an excellent job.
Grand Rapids, MI
Have been using Terminix for 3 plus years in our warehouse/office location. Very happy with their service.
Byron Center, MI
We have been using terminix for 8 years since moving to w Michigan. We also used terminix for 17 years while living in Pennsylvania.
Grand Rapids, MI
We've been using Terminix for several years and we are very happy with our service.
Wyoming, MI
I have been using Terminix for several years and have been very happy with the service.