Terminix Of West Michigan

Let me back this up to the beginning so people understand how awful this company is. I discovered ground bees around my fenced in area, so naturally I call them to see if they do ground bees because I know they do wasps as they've removed wasps for me in the past. A guy comes out - "oh these are ground wasps, yes we can definitely take care of that for you"! Instead of charging the one time fee for bees and wasps he was wrapping me up into a monthly fee. I was thrown off by this and confirmed they were taking care of the bee/wasp issue. He agreed. I said I wanted to be home when they came out to go over what's going on. He put me on the schedule on a day that did not work for me - he said "oh, I'll put a note in for them to call you to reschedule before that day". Needless to say, they did not. Instead they called saying they could come out sooner - I again had to explain my hours. They made an Appointment (appointment!). I had to leave work early to make sure I was here when the guy showed up. Needless to say, they showed up when THEY knew I would be at work. Did they do the job? Hmm, seems too fishy for me. I call again, now irate! This Grand Rapids manager was the rudest man I've ever talked to! Unwilling to help, slams his hand down saying he would not make a 4 o'clock appointment! I agree to a different time, early afternoon he said. What do you know?! He didn't show up until 4:30 pm! Oh! Really?! Wow. Wasted a whole day waiting for this guy to show up! He gets here and informs me "oh, we don't do ground bees or wasps - that's landscaping". Talk about completely robbed and taken advantage of! So, not only did they rob me of almost 300 dollars but refused to just charge the 70 or refund even a cent of my money when I had to go through 3 people to finally get my services cancelled and countless time and energy on the phone trying to do that! Again this Grand rapids manager calls and bluntly says he is unwilling to help in this matter. I had another scheduled day for May 28th, then two other times came through - like what in the world?! The 26th, the 29th etc. Like what are they charging me for?! I had to take time off work just to handle this situation. Freeze my card - the whole nine yards! Insane! I have multiple text messages and emails confirming this.

They did not do the service they were hired to do and took my money which was an initial service start that was cancelled before 30 days! I'm absolutely disgusted on a company of this magnitude being so awful to customers! Absolutely go to a different company! Do not use them!

I'm very unhappy so far. Hired Terminex because of termites and opted in to the pest control, mainly because we couldn't shell out the $1300 for just the termite ccontrol.Was told they treat pests on 1st visit, they didn't. Was told they clean up the webs around the house, they didn't. Not on the 2nd visit either. I have no clue what they did because I don't even get an after visit summary.

Christian is very professional and knowledgeable and answered my questions.
Thank you.

Christian was polite and friendly. I appreciate his work.

Service as expected. Serviceman was professional.

Friendly, professional service.

I'm very satisfied with the service I receive from Terminex.

Christian does a great job!

Christian is the best!!! Keep up the good work.

Christian, is our exterminator. He does an amazing job. Answers all of our questions and follows up with any of our concerns.

Excellent service. Christian is a great technician.

Walter was awesome! very helpful and easy to work with.

Job well done. Introduced to new service person. Very professional and helpful.

service was good.

Seems to have helped with bugs. I don’t know about mice yet. I’ll know more after winter.

I keep receiving a bill from TWM. When I go to pay it my acct number doesn't exist. I search by address and it says doesn't exist in accounts. Called and left multiple messages and still no return call. VERY POOR CUSTOMER SERVICE! NONEXISTENT!

Trying To contact a person about a problem from Terminix is terrible but the service on site is good.

Fantastic Service! Since we starting using Terminix for mosquito service we haven’t had any mosquitoes in our yard! Christian does a super job and we are thrilled with the service!!

The technician tried to reach the second story vent. I appreciate the effort and hope it is successful—no wasps so far.

Fine job. We are no longer plagued by carpenter ants.

I didn’t see him at all but he left a bill.

Very satisfied with the first application.

We have been with Terminix of West Michigan for several years. Our satisfaction is very high with pricing and customer service. However the one factor that really differentiates them from competitors (we have had other providers) is our service technician Walt. Walt is thorough, friendly and treats our property with respect.

We plan to be a customer for a long time.

Technician was on time, informative and professional. Appreciated the shoe covers…since I’m a neat freak.

Always good. Thank you.

Good.

No more wasps!

Good job so far ants have reduced A lot.

recently here and i now have carpenter ants . may need to return and spray on the inside.

Excellent service.

Terminix was very responsive with someone here in just a couple of days. We suddenly discovered that we had mice and we had never had them before. He was on time and very knowledgeable. He answered all of our questions and devices a plan. We have already seen results.

All is good!☺.

Jen was dependable and a problem solver.

Our technician is friendly, thorough and knowledgeable!

Service person was courteous, efficient, verified what care was expected, completed the task & let me know all that was done. Excellent service! Social distance respected also. Thank you!

Well done and Efficient. On time, wore a mask and booties. Even gave us some good new advice about keeping mice out.

Hé did a great job!

When they finally come they do fine.

Should have done the last outside treatment while the weather was still good. We still find occasional ants in the house.

Good service 👍 Excellent technician!