Terminix Ontario

I would give zero stars if I could. You hire very good - sometimes great - people. You have very good - maybe great - products. And you cannot figure out how to schedule a residential appointment. I get no notice, someone shows up at my house and treats the exterior. I have spiders and rodents in my home. I need interior and exterior treatments. "Jerry" calls me to say there is a "technical problem" in Ottawa. I ask him what that means. He says he doesn't know, because his manager only told him to call me and tell me there is a "technical problem. That, my friends, is execrable management. And you clearly have an administrative problem on the residential side of the business. You are trying to use technology to do the scheduling. I suspect that approach works just fine for the commercial operations, but I also bet that does not work for at least 50% of residential clients, and I bet you cannot tell me because I suspect you are not even paying attention. Or perhaps you would just not ever share that info, because you are too busy telling people what you decide they need to know. I am writing this review, because this may be the only way I can get your attention. I could help you find and fix your problem, but I am beginning to think you don't want to fix it. Too bad.

5 star.

We found a big difference this year with the service. Great job!!!

Great services was provided the technician was very good.

Eddie is great and very helpful! A definite asset to the team.

Because it was raining hard only half the work was done. I am waiting to hear when they will come back and finish the job. I was disappointed that I was already charged for a job half done. Maureen.

I like the work you do but hate the way you schedule your visits. I object to having to stay home all day. I seem to be your last call every time!

No
Stop emailing me.

Service was on time. Eddie gave us fine conscientious treatment.

Overall I have been satisfied, especially with Nathan.

We are happy with the service visit - thorough and effective.

Customer service has been terrible. I have been told they will call me back MULTIPLE times and they do not. I have spoken to a manager that was supposed to help resolve an issue and she too never called me back. I have tried to cancel but getting a hold of someone is so difficult! Would not recommend.

I am Very happy with the service call today.

Too expensive for protection provided. No one came in to the house during the latest visit to check and re-bait mouse traps.

Representative introduced himself and asked pertinent questions. Advised to stay indoors for one hour after spraying. I identified area where I had seen most of the carpenter ants and watched representative spray in those areas. I looked out after 10 minutes and representative was driving away. I do not believe he did a comprehensive spraying for cost of service.

Yes, very happy ur technician was very helpful and cooperative.

Yes I'm very happy with your services thanks.

Technician didn't check anywhere in my home or look for any entry points or seal what he said was an entry points and told me to do it at my own cost. Put two traps in the garage for $270. Could have done the same thing myself for far less money. Took forever to actually schedule an appointment even when I was told my request was marked "urgent" by the two sales reps I talked to.

The Technician Mueen as usual is AWESOME!!! Attention to detail, knowledgeable, and always Professional. Mueen provides excellent service!

very difficult to book or change appts. There is no follow up by cust. service. Phone calls and emails not answered.

Extremely happy , Right from ordering the services online to receiving the service at home , it was an excellent experience. The customer support is great as well as the guy who did the treatment.Overall a very good experience so far .

Billable was very thorough.

Friendly , professional service.

Terminix can be counted on to deliver quality service and even go beyond, including going into a dingy crawl space to locate a mouse transition point. Much appreciated.

I was disappointed that I had to wait for the service to come from 8-5:00 p.m. Both of us work at an office outside the home and the service person (who was understanding)arrived at 3:30 p.m You should be able to do a 3 hr. window morning or afternoon and not the whole day. Otherwise, the service itself seemed very professional.

Happy using this service.

Yes so far so good.

Very Satisfied. Prompt, professional, respectful. What more can you ask for.

They did not do the inside. They need to come back.

The service at our home was excellent.

Hi Terminix,
I'm being charged for a service that did not happen. Both my wife and I were home when the service supposedly happened - nobody rang the doorbell or provided any service. Not a good way to do business!

we were very satisfied with the service we received and the Technician was very polite and he explained what had to be done. We cannot wait until the weather is nicer so we can get everything completed. Thank you for your service. Raymond and Lise Legault.

Good service. A lot of activity at the bait stations since the last visit.

Happy with service,still have rodents.

Great job.

Terminix is a great service, service personnel are always friendly.

All of the technicians we have seen this year have been great.

Brian arrived exactly as promised, quickly assessed the issues and dealt with them in an efficient, thorough and professional manner. As before, the service was great. The promise to fix the issue is always at the core of what they do.

Amanda was the professional who attended to the Terminix call. She was professional and personal during her time with Me. I enjoyed the contact and hope she will return to my property.

Staff is very professional and helpful. Very customer service oriented. Results are 100% effective with no issues since I engaged their services. Thank you.