Terminix Ontario

Awesome service!

As always, we are happy with the service provided. Thank you.

Stay away from this company. Twice they have charged me when they did NOT actually do any service. It seems to be part of their business model, just read some of the other 1 star reviews 🤦🤦🤦🤡🤡🤡. They hope you don't notice. In 2021 they charged me despite never having provided the service. It took over a year to resolve! This time they charged me $168.37 on February 6, 2024 despite not having provided the service due to weather. We called them to ask why. They assured they would address the issue. It never happened. After months of back and forth. Hours on the phone talking, tons of ticket numbers, getting assurances, dozens of emails, they refuse to do anything. It gets better, I finally get an email from them the other day that states as " gesture of Goodwill" they will give me 10% off the next visit! Do you believe the arrogance and condescension? They spend thousands trying to get 1 net new client. They are willing to lose a current paying client because these geniuses refuse to correct the $169 scam they tried on me twice! Very frustrating dealing with these scammers. They really don't seem very bright. I have a life and family to take care of instead of dealing with these goofs. Spare yourself the grief of having to deal with them. Their web site states the following, what a F#@#@ JOKE 🤡🤡🤡🤡🤡: TERMINIX CANADA gets results. We 100% guarantee it.



As part of our 100% satisfaction guarantee, we"ll do whatever it takes to solve all of your residential pest control problems. If pests come back between treatments, so will we – at no additional cost to you, for as long as you keep your plan.1 We won"t rest until we"ve removed every last pest. If you"re not 100% satisfied, we"ll give you your money back.2.

Terminix tech who provided latest service at my home was fantastic - courteous and friendly, responsive to specific concerns that needed to be addressed.

Sold our house and moving to the East Coast, but for the last 6yrs. or more, Terminix came by every quarter for service. The ants we saw before them never returned, and the mouses that used to show up in the garage from time to time went to a better place! Great staff, knowledge, flexibility notification on-time. Was a great relationship.

On time , explained the work to be done prior to starting it, completed the work in a timely and professional manner … job well done …. Rocco from Maple.

We had excellent service. We are very pleased with our technician!

Amazing service and communication, technician are very friendly. Thank you.

Great service Bhappu.

Yes. Very happy. Serge is a great person!

Excellent service. 10/10.

Kamil was, knowledgeable and very helpful. He made some suggestions that I have already instituted.

I’d be happier if you could spell my last name right. It’s Baggetta.

I didn't receive any notifications on my next visit nor the status of terminix's business stability. The employee replenishing the traps was excellent.

Thank you for a job well done.

I only gave you one star because i couldnt give you zero. I had an emergency with mice and it took 2 months to resolve.

Thank you! As is usually the case, your technicians are very satisfactory!!! Eli came on the most recent visit to my house - he is a very friendly, helpful, knowledgeable person - and I was quite pleased with the service he provided!! Thanks again!

Happy with the service.

After 2 years of service, having a technician come for 15 minutes 4 times a year to check and sometimes fill up bait devices at a cost of $900 just didn’t make sense.

I am very unhappy with my Dec.29 visit I don't know what the tecnician did for a charge of $169.00. we were not notifyed, we were out of the country all our musse traps are indoor except one, That's where the service is needed in winter time.

Yes I am happy, my mice and rats are gone, just what I wanted!

I called in to defer the service however a technician was sent
I had informed the individual I spoke to that no one would be home and that I wanted to defer service to the end of April.

I would give zero stars if I could. You hire very good - sometimes great - people. You have very good - maybe great - products. And you cannot figure out how to schedule a residential appointment. I get no notice, someone shows up at my house and treats the exterior. I have spiders and rodents in my home. I need interior and exterior treatments. "Jerry" calls me to say there is a "technical problem" in Ottawa. I ask him what that means. He says he doesn't know, because his manager only told him to call me and tell me there is a "technical problem. That, my friends, is execrable management. And you clearly have an administrative problem on the residential side of the business. You are trying to use technology to do the scheduling. I suspect that approach works just fine for the commercial operations, but I also bet that does not work for at least 50% of residential clients, and I bet you cannot tell me because I suspect you are not even paying attention. Or perhaps you would just not ever share that info, because you are too busy telling people what you decide they need to know. I am writing this review, because this may be the only way I can get your attention. I could help you find and fix your problem, but I am beginning to think you don't want to fix it. Too bad.

We found a big difference this year with the service. Great job!!!

Great services was provided the technician was very good.

Eddie is great and very helpful! A definite asset to the team.

Because it was raining hard only half the work was done. I am waiting to hear when they will come back and finish the job. I was disappointed that I was already charged for a job half done. Maureen.

I like the work you do but hate the way you schedule your visits. I object to having to stay home all day. I seem to be your last call every time!

No
Stop emailing me.

Service was on time. Eddie gave us fine conscientious treatment.

Overall I have been satisfied, especially with Nathan.

We are happy with the service visit - thorough and effective.

Customer service has been terrible. I have been told they will call me back MULTIPLE times and they do not. I have spoken to a manager that was supposed to help resolve an issue and she too never called me back. I have tried to cancel but getting a hold of someone is so difficult! Would not recommend.

I am Very happy with the service call today.

Too expensive for protection provided. No one came in to the house during the latest visit to check and re-bait mouse traps.

Representative introduced himself and asked pertinent questions. Advised to stay indoors for one hour after spraying. I identified area where I had seen most of the carpenter ants and watched representative spray in those areas. I looked out after 10 minutes and representative was driving away. I do not believe he did a comprehensive spraying for cost of service.

Yes, very happy ur technician was very helpful and cooperative.

Yes I'm very happy with your services thanks.

Technician didn't check anywhere in my home or look for any entry points or seal what he said was an entry points and told me to do it at my own cost. Put two traps in the garage for $270. Could have done the same thing myself for far less money. Took forever to actually schedule an appointment even when I was told my request was marked "urgent" by the two sales reps I talked to.

The Technician Mueen as usual is AWESOME!!! Attention to detail, knowledgeable, and always Professional. Mueen provides excellent service!