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Truly Nolen Pest & Termite ControlPest ControlVenice, FL4.6 · 206 reviews
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4.6 · 206 reviews
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Michael Crum
Venice, FL
Show up when they say they will and do what I pay for. Techs are knowledgeable and pleasant to work with.
Business Owner's Reply · 14 hours ago
Michael,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Roger Winn
Kirby did an excellent job on both the house and the pool cage. He was very thorough and friendly.
Business Owner's Reply · 8 days ago (Jul 25)
Roger,
Thank you so much for your kind words and review about your experience with Kirby. We TRULY appreciate your feedback and want to thank you for being part of the Truly Nolen family. Sincerely, Ginny White Truly Nolen of America Inc. |
Cheryl Healy
Very thorough.
Business Owner's Reply · 16 days ago (Jul 16)
Cheryl,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Bob Mathieu
I’m not in the state.
Business Owner's Reply · 17 days ago (Jul 15)
Bob,
In reviewing your account I see an inspection report that was emailed to you today. This will tell you what was done and what product was used. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Lisa Phifer
Venice, FL
Great job!
Business Owner's Reply · 17 days ago (Jul 15)
Lisa,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Nancy McNally
Excellent.
Business Owner's Reply · 17 days ago (Jul 15)
Nancy,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Judy Heipel
Technician was very polite and friendly. He sprayed all around the house and removed multiple wasp nests.
Business Owner's Reply · A month ago (Jul 7)
Judy,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Darrell Hoke
Always on time- always courteous and professional. Excellent company.
Business Owner's Reply · A month ago (Jun 23)
Darrell,
Thank you so much for your review of your experience with our company! We Truly appreciate your feedback. We are so happy you are satisfied with your service. Sincerely, Ginny White Truly Nolen of America Inc. |
Natalia Kravchenko
The guy did great job!
Business Owner's Reply · 2 months ago (Jun 17)
Natalia,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Robert Peters
Truly Nolen is the best and Technician Kirby Oliver is a credit to the organization.
Professional, thorough, friendly and deserves an excellent rating. Thank you.
Business Owner's Reply · 2 months ago (Jun 3)
Robert,
Thank you so much for taking the time to write such a wonderful 5-star review about Kirby! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
Richard Martin
Venice, FL
Kirby did a thorough job treating our house for various ant species and cockroaches. Excellent job - much appreciated.
Business Owner's Reply · 2 months ago (Jun 2)
Richard,
Thank you so much for taking the time to write such a wonderful 5-star review about Kirby! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
Terrence/Sandy Greenwood
Venice, FL
I needed someone right away to deal with a major ant intrusion. Truly Nolen got me scheduled for service within two days (after some issues mentioned below). The technician was on time, pleasant and explained the process as he went through it to bait, trap, and kill the ants. I have been with Truly Nolen for 29 years for interior service and am very satisfied with the technician’s work.
I would have selected excellent rating but the scheduling department is not the best. When I called, I spoke with a person that did not speak good English. I had to keep asking him to slow down and repeat himself. During this first call I got put on hold and then lost the connection. I called back and the second scheduler, also with limited English skills, helped finish getting everything set up. Truly Nolen really needs to do something about this. I know I am not the only one experiencing this language barrier issue. I called them several months ago and had the same language problem. It is very frustrating when the scheduler and I cannot understand each other. Why can’t customers just call just a local English speaking office. Why send us to a third party in another country that has a problem speaking American English? This is no way to run a business.
Business Owner's Reply · 2 months ago (May 27)
Terrence & Sandy,
I am sorry to hear that you are having difficulty communicating with the branch due to the out sourcing of phone calls. I am emailing your review to the branch manager in hopes he can do something. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Marylynn Kreiseder
Great job! Thank you🙂.
Business Owner's Reply · 2 months ago (May 27)
Marylynn,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Kelly McWilliams
Very professional and courteous.
Business Owner's Reply · 3 months ago (May 12)
Kelly,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Barbara O'Brein
Osprey, FL
So very professional, conscientious and friendly!
Terry is a real asset for Truly Nolen!
Business Owner's Reply · 3 months ago (May 8)
Barbara,
Thank you so much for taking the time to write such a wonderful 5-star review about Terry! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
David Rafaniello
Nokomis, FL
Fleas are gone!…. Good job.
Business Owner's Reply · 3 months ago (Apr 30)
David,
Thank you so much for taking the time to write a 5 star review! We are happy to hear that we were able to take care of your pest problem and TRULY appreciate your recommendation. Sincerely, Ginny White Truly Nolen of America Inc. |
Robert Peters
Dean Patterson was professional, thorough and friendly. We would give him a 10 of 10.
Excellent. Thanks Robert Peters and Chris Skelton.
Business Owner's Reply · 3 months ago (Apr 30)
Robert,
Thank you so much for taking the time to write such a wonderful 5-star review about Dean! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
Henry Neil
Venice, FL
The two men who came to my house on April 18 for the initial service were very pleasant but since then I have seen two live bugs. I called Nolen because of tiny ants in several rooms and large dead cockroaches found on the floor. I saw the two live bugs on two consecutive days, April 20 and 21. One was a small cockroach (1") and the other a beetle I did not recognize. I have already arranged for a corrective treatment on Friday, April 25.
Business Owner's Reply · 3 months ago (Apr 22)
Henry,
I'm so sorry to hear that we didn't meet your expectations. I am happy to hear you now have a corrective service set up. I hope going forward we will be able to exceed your expectations. Sincerely, Ginny White Truly Nolen of America Inc. |
Lloyd Divine
Venice, FL
Professional and courteous,explains the service in detail.
Business Owner's Reply · 4 months ago (Apr 18)
Lloyd,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Jill Sullivan
Venice, FL
Great company. On time arrival and good communication. I highly recommend this company.
Business Owner's Reply · 4 months ago (Apr 14)
Jill,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Joe Constance
Venice, FL
Very thorough.
Business Owner's Reply · 4 months ago (Apr 2)
Joe,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Sharon Walsh
Osprey, FL
We are so pleased with our tech, Will. We have vacation property in Florida and have to deal with ghost ants almost every time we arrive. All the techs in the past have been great, but Will went the extra mile by taking the time to find where the ants were nesting and how they were getting into the house rather than just spraying outside and baiting where we were seeing them inside. He explained what he was doing each step of the way. We appreciate his tenacity and look forward to him being our "assigned" tech ongoing. He's a big asset for Truly Nolan and for us.
Business Owner's Reply · 5 months ago (Mar 4)
Sharon,
Thank you so much for taking the time to write such a wonderful 5-star review about Will! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback! Sincerely, Ginny White Truly Nolen of America Inc. |
Paul Biondi
Venice, FL
So far the results are good, hopefully the ants will not return.
Business Owner's Reply · 6 months ago (Feb 3)
Paul,
We appreciate seeing you took the time to give us a review. Many thanks for checking all the stars. Sincerely, Ginny White Truly Nolen of America Inc. |
Andrew Cullison
Venice, FL
I'm very satisfied.
Business Owner's Reply · 6 months ago (Jan 21)
Andrew,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Earl Powers
Osprey, FL
Your people are the best. Knowledgeable, courteous and very concerned about doing a thorough job to the customer’s satisfaction.
Business Owner's Reply · 7 months ago (Jan 15)
Earl,
Thank you so much for rating Truly Nolen so highly! We are very pleased to hear that you are satisfied with your service and our partners! Thank you for being part of the Truly Nolen family! Sincerely, Ginny White Truly Nolen of America Inc. |
Art Hursh
Venice, FL
Happy with the service. Fixed the problem and is on call if needed. Answered any questions I had.
Business Owner's Reply · 7 months ago (Jan 13)
Art,
Thank you so much for your review of your experience with our company! We Truly appreciate your feedback. We are so happy you are satisfied with your service. Sincerely, Ginny White Truly Nolen of America Inc. |
Gordon Bloom
Venice, FL
You technician does an excellent job. She is friendly and explains everything she is doing.
Business Owner's Reply · 8 months ago (Nov 25)
Gordon,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
John & Nancy Stormer
Venice, FL
Dean was very thorough and he explained what he found.
Business Owner's Reply · 9 months ago (Nov 19)
John & Nancy,
Thank you so much for your kind words and review about your experience with Dean. We TRULY appreciate your feedback and want to thank you for being part of the Truly Nolen family. Sincerely, Ginny White Truly Nolen of America Inc. |
Michael Falivena
Venice, FL
Bed bugs guy was excellent.
Business Owner's Reply · 9 months ago (Nov 15)
Michael,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Alex Rydel
Venice, FL
Appointment on October 18 … no one arrived and no one called to cancel … this was a confirmed Qtly appointment.
Business Owner's Reply · 9 months ago (Oct 22)
Alex,
I am sorry to see you feel your technician was not there on the 18th. In looking at your account it shows he arrived at 10:19 and was there for 20 minutes. I have sent a copy of your review to the branch manager and asked him to reach out to you. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Randi Bordeau
Venice, FL
Service was great. We recommend.
Business Owner's Reply · 9 months ago (Oct 21)
Randi,
It's a pleasure to receive your approval. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Mung Chiem
Venice, FL
I had 2 services with Truly Nolen: Termite and Rodent
Greg and Will come to get project done Greg did very good job,he deserves 5 star Will did not do good job.
Business Owner's Reply · 10 months ago (Oct 18)
Mung,
It's a pleasure to receive your approval and hear you have been satisfied with 1 of our services. Thank you. In looking at your account I see you have a service scheduled for today. Hopefully the problem was corrected with that service. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further. Sincerely, Ginny White Truly Nolen of America Inc. |
Janet Wolfe
Venice, FL
Truly nolan doese a great job of keeping my house pest free. Love that you clean off the spider webs.
Always professional and friendly.
Business Owner's Reply · 10 months ago (Oct 4)
Janet,
We sincerely appreciate your kind words and review! We couldn't be happier to hear that you are satisfied with your service! We TRULY appreciate your feedback and want to thank you for being part of the Truly Nolen family! Sincerely, Ginny White Truly Nolen of America Inc. |
Eugene Crossland
Venice, FL
Nice work
Reliable.
Business Owner's Reply · 11 months ago (Sep 16)
Eugene,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Tonya Nasevski
Venice, FL
Everything is fine. Thankyou for your service.
Tonya & Branko Nasevski.
Business Owner's Reply · A year ago (Aug 12, 2024)
Tonya,
Your feedback is important so we appreciate you taking the time to give us a review. Thank you for checking all stars on your review. Sincerely, Ginny White Truly Nolen of America Inc. |
Gladys Green
Venice, FL
I am very pleased with your service so far. I have seen several dead ants in my bathroom and have seen no more of the little bugs that I had been seeing everywhere.
Business Owner's Reply · A year ago (Aug 5, 2024)
Gladys,
It's a pleasure to receive your approval and hear you have been satisfied with our service. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Millie Blevins
Nokomis, FL
We have been very pleased with there services. We started with a dead animal smell in our rental property. They were very tentative to my needs and liked their plan of service. My regular pest control company did not want to be bothered. Because of that great level of service, I started using them for my regular pest control service. Chris was great working on both of my service agreements and RJ continues to be my awesome technician. Everything continues to be great!!
Business Owner's Reply · A year ago (Jul 22, 2024)
Millie,
It's a pleasure to receive your approval and hear you have been satisfied with our service from Chris and RJ. Thank you. Sincerely, Ginny White Truly Nolen of America Inc. |
Phil Mattar
Venice, FL
Farica did a great job very professional 👍🏻.
Business Owner's Reply · 2 years ago (Dec 4, 2023)
Phil,
Thank you so much for your kind words and review about your experience with Farica. We TRULY appreciate your feedback and want to thank you for being part of the Truly Nolen family. Sincerely, Ginny White Truly Nolen of America Inc. |
Carol Kuplen
North Venice, FL
RJ was excellent- professional, thorough and efficient ! thanks so much.
Business Owner's Reply · 2 years ago (Nov 22, 2023)
Carol,
We appreciate the feedback on your recent experience with RJ. We look forward to a continued relationship. Thank you for choosing Truly Nolen. Sincerely, Ginny White Truly Nolen of America Inc. |
Nayda Katzaman
Venice, FL
Great Service.
Business Owner's Reply · 2 years ago (Oct 23, 2023)
Nayda,
We appreciate seeing you took the time to give us a review. Many thanks for checking all stars. Sincerely, Ginny White Truly Nolen of America Inc. |