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Universal Pest & Termite IncPest ControlVirginia Beach, VA4.9 · 237 reviews
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4.9 · 237 reviews
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Auto CC
Virginia Beach, VA
All the technicians are always so personable and friendly. It’s nice not only having quality service that works and keeps pests out, but those providing the service are always so awesome as well.
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James Moss
Virginia Beach, VA
Technician was friendly and thorough.
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Auto CC
Virginia Beach, VA
TECHNICIAN LIED AND DID NOT SHOW UP FOR THE SET APPOINTMENT ON NOVEMBER 18TH BETWEEN 2-3 WHILE MY WIFE IS WAITING AT HOME. WHEN WIFE CALLED ASKING WHY THE TECH DID NOT NOW SHOW UP. THE CUSTOMER SERVICE ANSWERED HER THAT HE DID AND HE EVEN CAME IN THE GARAGE TO SPRAY. HE CANNOT COME IN OUR GARAGE WITHOUT MY WIFE OPENING GARAGE DOOR????? THEY EMAILED US A RECEIPT SHOWING THE TIME BETWEEN 2:28-2:48??? NOT ONLY HE LIED. THE WORSED SERVICE WE RECEIVED IN THE COMPANY...TERRIBLE SERVICE.
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Karen Elgin
Chesapeake, VA
I absolutely love David! He’s super nice and friendly and always asks if I have had any
problems. As long as I have him....I will continue with Universal Pest. :) |
Smart Pay
Virginia Beach, VA
Technician seemed confident as he explained what he was spraying and the location of the areas.
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Auto CC
Norfolk, VA
Prompt and professional service.
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Auto CC
Virginia Beach, VA
Excellent Technicians, customer service.Best Pest control company in Tidewater. Highly recommended.
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Tim Robinson
Virginia Beach, VA
Universal has always taken good care of us. I had to get rid of the previous company because I almost felt like they were bringing pest in with them. I never saw pest until they left- not to mention that it was a new home!
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Mary Harmon
Virginia Beach, VA
Sam was very courteous and polite. He explained the nature of his application for the day and was kind to remind me to latch my side gate when he was finished.
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Auto CC
Virginia Beach, VA
Technician is great. He makes sure all necessary areas are treated.
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Auto CC
Virginia Beach, VA
Great service. Love that I have the same tech each visit.
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Bill Lisi
Virginia Beach, VA
Dave did a great job. He was on time and listened to our concerns. He addressed all of the issues that we were concerned with. He was professional and thorough. Customer satisfaction seem to be his priority.
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Kurt Worrell
Virginia Beach, VA
Very nice gentleman-introduced himself to us. Did a very thorough job.
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Jim Waymire
Hampton, VA
good job, very efficient.
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Auto Cc
Virginia Beach, VA
Technician was knowledgeable, helpful, and friendly. We are glad we signed up.
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Rebecca Barraclough
Virginia Beach, VA
Technician is on time and most times early. Very friendly, neat in appearance and neat in doing his work.
Thanks. |
Pam Toth
Virginia Beach, VA
Excellent.
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Donald Van Nostrand
Virginia Beach, VA
Yes I am very happy with the service and my technician! He answers all my question and take the time to explain his answers.
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Auto Draft
Portsmouth, VA
As always very courteous and understanding of needs.
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Auto Draft
Virginia Beach, VA
Really appreciate Dave taking the time to explain the why behind the bugs we are seeing and what he is doing!
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Joseph Rissen
Virginia Beach, VA
Covered all areas, explained what and why. Good job.
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Judith Bryant
Virginia Beach, VA
Our technician is the best!
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Auto CC
Virginia Beach, VA
Having same issue with rats been one in a trap every visit.
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Jerry Bulluck
Chesapeake, VA
Our technician consistently delivers solid service.
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Auto CC
Virginia Beach, VA
Universal is first class, they provide outstanding customer service and David the tech in the field is awesome. David listens to your concerns and goes right to work to resolve the issue at hand. I have tried others over the years and have not been very satisfied. I am extremely pleased with Universal Pest and Termite and looking forward to a relationship for years to come.
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Karen Barry
Virginia Beach, VA
Dave is a great service Technician...always on time, responds to all questions and does a thorough job..Always upbeat...I give him 5 stars!!
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Janet Gilbert
Virginia Beach, VA
Excellent customer service.
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Amy & James Andrews
Virginia Beach, VA
Technician was at my house for 20 minutes. TOTAL.
Back when Andy was working for your company, he sprayed every opening, every outlet, went in the attic from one end to the other without being asked to go into the attic at all and he removed all spider webs inside and outside. Since he left, the service has been terrible and instead of telling me that they are going into the attic to inspect, like Andy did, I get asked “do you really want me to go in the attic?” And even that doesn’t happen with the last 2-3 technicians. They just don’t do anything with the attic at all. It is this lack of completing our inspections beyond a cursory walk around and spray in corners of window sills that has us looking for another provider. |
Auto CC
Yorktown, VA
Our technician always does an awesome job!!
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Don King
Newport News, VA
Thorough, professional and accomodating - everything you'd want in a service provider!
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Kneeland,david And Patricia
Virginia Beach, VA
Sam did a great job. he was very thorough and checked everything . I would be happy for him to do my regular servicing whenever it is due. I would give him 5 stars.
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Auto Cc
Virginia Beach, VA
Technician Dave is always on time and does a great job, if there are any concerns he always listens and addresses them accordingly.
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Nanette - O Emmerich
Portsmouth, VA
Refused to treat whole rooms-- just sprayed a touch. He said Univ does not do crawlspaces,baseboards, attics,cobwebs. As an original client of Univ, I'm so disappointed w decline in quality & performance.
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Celia Kendzora
Virginia Beach, VA
Sam was great! He took care of our problem areas and was very efficient and thorough.
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Sue Blankenship
Virginia Beach, VA
Yes the technician was courteous and thorough, However Late. This has happened multiple months. Next time I intend to switch service.I make a concerted effort to arrange my schedule to be here and expect the same.
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Tommy Martin
Chesapeake, VA
GREAT SERVICE AND NICE PERSON.
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Paul Pompier
Chesapeake, VA
The technician that came to our home this morning was awesome. Very informative, professional and competent. Took his time to explain what treatment he was doing and why.
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Tim James
Suffolk, VA
Very thorough. We have been a customer for a long time. We recently moved to our new home. We trust Universal to make sure we do not have a pest problem. Thank you.
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Phyllis Porter
Virginia Beach, VA
Very happy with the service our technician, David Loop, provided. We came to Universal because he is an employee. He is not only knowledgeable about his job, but he is also very personable.
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Auto CC
Portsmouth, VA
Thanks for sending this careful and helpful rep. He did crawl under 2014 North street. Job well done.
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