Your initial field technician Matt was very informative and knowledgeable. Jarrett, the follow up technician was very thorough in his examining for possible bed bugs. However, there was miscommunication regarding the prepping procedure. Chaunce, the inspector had said one thing and Dez, the receptionist said another. Everyone should be on the same page. Secondly, I’d been sent a receipt for an incorrect amount. No one got back to me regarding this matter.