The first time they came out to address my mouse problem, they did a great job. The second time around, I don't understand this stealth pest control concept. If you are going to spray poison around my home, you should talk with me face to face to explain what you are doing, concerns for young children, what to watch out for, etc. In addition, I had questions about voles in my garden and I wanted to speak with a professional about it. Don't just come to my house and spray insecticide, make the engagement with your customers a human one.