We have two accounts, one at 105 Pony Express, Louisburg, NC and one in Virginia. I cancelled my recent service visit in NC, because I wasn't going to be there and someone still came and I got a bill, so I wasn't very pleased with the service. In Virginia, service was supposed to be on the 17th. I was home all day and I never heard the doorbell or a knock, but later found the card on the front door. Very strange. Maybe a phone call should have been a good idea.