Mr Pratt,
We appreciate all input regarding all of our services. Please call the office and can address your concerns. We have not received a call about any issues prior to this message. Please allow us to take care of you by allowing us the opportunity to address your concerns so we can come to a solution and uncover any misunderstandings you might have regarding the service options we provided. We look forward to hearing from you.
Thank you, Edwin Serrano, Gen Mgr.