Over the years, many issues. Technicians that performed their monthly checks and didn't come into the house when mom wasn't home yet, said they did check everything even though the house was locked. The traps in the basement were rarely changed out. Many calls for ants. Payments taken out of mom's account, but you had no record of it. The money was taken out of her account by US Pest nonetheless. The money was never put back in, just told "your payment is up-to-date." Finally, the technician that pointed out the termites in the barn to the buyer of our parent's place, causing the buyer to pull out of the deal and cost us $40,000! I make it a point to NOT recommend your company to anyone!