Again, I love the tech who comes to my home. But, once again I was given ZERO notification of his coming...not an email, text or phone call. You are lucky that we work from home and that we were available. Please figure out what is going on with your office staff. I would love to give you more stars, but this is not a new case...honestly, the office continues to either bill me incorrectly or fail to communicate appointments or service changes.