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sergey yegutkin
Local Guide·24 reviews
Let me first say that the service the tech perform is is bar none, my issue is with the corporation itself and the way that they do billing. … More

M G
Local Guide·18 reviews·5 photos
Edited 2 months ago
Richard from Truly Nolen came out for our initial pest control service, and I was very impressed with the experience. He was both professional and friendly from start to finish. I asked him to check the attic, he thoroughly inspect it for … More
❤️1

Valerie Smith
1 review
a month ago
We have had Truly Nolan for our pest control for 28 years and have been extremely satisfied with their service. Prior to Truly Nolan we were plagued with pests of various kinds, and for 28 years we have had none. Our technician, Cory F., is … More
❤️1

Truly Nolen Pest & Termite Control - Commercial (Owner)
a month ago
Valerie,

Thank you so much for your wonderful review of your experience with Cory. We TRULY appreciate your feedback as well as having you as a long-standing member of the Truly Nolen family!

Sincerely,
Ginny White
Truly Nolen of America Inc.

Dina Benita
2 reviews·2 photos
4 months ago
I had the absolute best, most phenomenal experience with a termite inspector named Josh King. Josh came out to check for termites at a central house that had a history of termite activity. He was incredibly thorough and so knowledgeable! … More
Photo 1 in review by Dina Benita
Photo 2 in review by Dina Benita

Truly Nolen Pest & Termite Control - Commercial (Owner)
4 months ago
Dina,

Thank you so much for taking the time to write such a wonderful 5-star review about Josh! We strive for unsurpassed quality customer service and love hearing about when our partners are providing just that! Thank you again for your feedback!

Sincerely,
Ginny White
Truly Nolen of America Inc.
sergey yegutkin
Local Guide·24 reviews
just now
New
Let me first say that the service the tech perform is is bar none, my issue is with the corporation itself and the way that they do billing.

When I first signed up with them in their customer support team I just wanted to try them out and pay for one-time service the gentlemen on the phone for some reason thought that I wanted to pay for the whole year so he charged me for the full year.

After a lot of back and forth, I became extremely frustrated and just decided to leave the contract.

Fast forward a year later, I receive a bill from them from my last service. The issue is that they never sent me anything stating that my contract was over and they just assumed that I want to continue using the service and just charge me anyway

I work in the customer service field and I have to say that is horrible customer service and there is horrible billing. Every service that I use that has a 3-month cycle 6-month cycle year cycle always ask you if you want to continue when you getting close to the end of the contract in their case they just continue charging that is unfair practices.

I am going to report them to the better Business bureau and I hope that they take a look at this.