Derrick Williams Review
Mooresville

Mooresville, NC

4.7 · 75 reviews
4.7 · 75 reviews

Derrick Williams
Derrick Williams
Davidson, NC
Posted 13 days ago (Jun 21) ·
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I have been a consistent customer of Blacpest for well over a year. My account is on monthly auto pay, billed to my credit card. The Blackpest technician comes ot my home monthly and sprays the outside, as well as taking down webs, if there happens to be any. On Saturday June 7th, I noticed a rather large wasp or hornets nest attached underneath the soffit in the rear of my home. I immediately called Blackpest and left a message, as they are closed on weekends. I received a call the following Monday, and I was informed that the earliest available appointment was Thursday the 12th, which I promptly scheduled. On Thursday, the tech arrived at my home, and upon looking at the nest, he said he couldn't remove it because he was not informed that it was large, and without a suit, he was unprepared. He notified the office, and I was given another appointment for the next day, making it one week since I noticed the nest. The next day, prior to the arrival of the tech, I received an email notifying me that there was an $85.00 fee for removal of the nest. I spoke to someone at the office, and informed them that I already pay a monthly fee for EXTERMINATION, which is what this will be, and I was informed the fee stands. I paid the fee, the tech came out without a suit, and used an extended pole to remove the main part of the nest, leaving the base, which is still attached to my soffit. I have paid twice for a service, and the work quality was substandard for this job. I will have to get a ladder and remove the base of the nest myself, and I will no longer be using Blackpest for my extermination needs.