Roger did exclusion work because we had evidence of burrowing with dirt piled up inside the crawl space. He was so knowledgeable, friendly and professional. It wasn't cheap, but after seeing the photos he took of the crawl of the before and after, I didn't feel nearly as bad to spend all that money to keep critters from getting into the house. He is definitely a great representative for the company. Frame's has been around a long time and has a good reputation. I would recommend them.