I was told a service person would be at my house between 11 and 12 pm. Eric arrived at 11:01! He was extremely nice, very informative and I actually learned a good bit from him about exterminating. If possible, I'd like to have Eric each visit. I know all your service people will be just as nice. The lady who took my information over the phone was pleasant and fast. She told me should would call me back in 5 minutes and she did. Thank you for your prompt service and I look forward to being serviced again.