Very upset with this company. During the original phone call, they gave me careful information about the process (mice infestation) and pricing which were not honored. I asked a lot of questions. I got what I thought was good information. The first evaluation was fine. Eric came on time and was knowledgeable and professional. Traps were set and mice were successfully caught. However, he then contracted work that was never mentioned during the original phone call. He also quoted higher pricing than what we were told. When I mentioned it, he reduced the price. That always makes me nervous. All pricing should be transparent. Then came the schedule for the work. They wanted to schedule next steps (sealing holes and laying bait stations) for 3 weeks out. HUH? That is not practical when there is an active mice infestation. I asked them to come sooner. They said they'd come Saturday, which was nice. But then they showed up on Friday without notice, when I was not there. They left bait stations around the house that were not the ones discussed. They did not replenish the original traps in the house but left glue traps instead. During all conversations, I insisted that no glue traps be used. They are inhumane. Watching a mouse die on a glue trap is an awful experience. I am not sure I trust this company. The original phone call was one about wildlife and the use of items that are not harmful to the environment or secondary animals. But whatever they told me is not what they did. When I called customer service to discuss, they played dumb and left me on hold for over 20 minutes. The following phone call got heated and the agent hung up. Very very unprofessional. I am rethinking this contract.