I am very pleased with my service from Bug Out. Making an appointment is easy, the tech is ON TIME, knowledgeable and professional. I do not feel pressured to purchase additional services or add ons and trust my tech to explain his observations and assessments in a clear and understandable way. Beacause the company is family owned and operated they can afford to go above and beyond for each customer. I definitely recommend Bug Out and assure you that the five star rating is well deserved!