Bugout Termite & Pest Control, Inc.

Bugout Termite & Pest Control, Inc.

Bugout Termite & Pest Control, Inc.

Pest Control

Anne Arundel County, MD

4.9 · 335 reviews
4.9 · 335 reviews

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About Bugout Termite & Pest Control, Inc.

Location

Anne Arundel County, MD

Services

Pest Control
Additional Services: Ant Control · Bed Bug Control · Bee & Wasp Control · Carpenter Ant Control · Flea & Tick Control · Green Termite Control · Humane Wildlife Control · Mosquito Control · Moth Control · Rat Control · Roach Control · Rodent Control · Spider Control · Stink Bug Control · Termite Control · Termite Inspection

Products

Sentricon, Termidor, Premise 75, Fuse, Green Termite Control

Business Hours

Mon-Fri: 8am-4:30pm; Sat: Appointment only; Sun: Closed

Payment Options

Visa, Mastercard, Discover, Cash, Check

Years in Business

32

Business Qualifications

National Pest Control Association, Maryland Pest Control Association, Northern Anne Arundel Chamber of Commerce member, Angie's List super Service Award winner

About This Business

Serving the great Baltimore area, our pest control service is committed to providing the safest and best customer service available. Call for a free phone estimate today and a technician will be happy to explain any service needs and products to you with a thorough inspection of your home.

Our dedicated, professional staff strives to fix your bed bug, termite, spider, and other pest problems, no matter how big or small they may be. Always going the extra mile to get the job done, our quality service and reliability has always set us apart from the competition. Your satisfaction and safety are always our prompt, courteous technicians’ top priority.

335 Reviews for
Bugout Termite & Pest Control, Inc.

What people say about Bugout Termite & Pest Control, Inc.
Professional · 85
Friendly · 52
Thorough · 48
Knowledgeable · 41
Excellent · 33
· Show All
4.9 star average rating (335 reviews)
Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Severn, MD
Very thorough with inspection. Courteous, professional and arrived on time.
Ellicott City, MD
Not only is Bugout thorough & dependable, they are 100% trustworthy. We have been using their services for many many years & have never once been disappointed. They are an amazing business!
Odenton, MD
We had spiders in the basement. Guy came to spray the basement and outside. And the next day, still found spiders in the basement.
Business Owner's Reply · 8 days ago (Mar 30)
Thank you for your review, we do appreciate all feedback. With spiders they can hide in basements, under boxes, or in various areas. Sometimes more than one application is needed to gain control of a spider infestation. Please call our office for any further needs.
Annapolis, MD
Troy from Bugout is an amazing person. As well as the leader in this business. He came and gave me a second opinion inspection on a work order and gave me a lower rate without a service charge of coming out. He gave me a full informative run down on everything on what to expect. His technician that came out was on time friendly and explained everything he was going to do, as well Troy also came out to the home I have a contract on to do that inspection. He was extremely thorough and again explained everything very clearly. I will now only use Bugout and I highly recommend them! You won’t be sorry!
Elkridge, MD
Thank you for coming. You were very thorough and nice.
Pasadena, MD
Excellent service, as always!
Glen Burnie, MD
Thank you for your service the other day was prompt efficient courteous professional And on time I really do appreciate it Thank you bugout team George.
Baltimore, MD
Extremely thorough, informative and friendly. I would definitely hire again for inspection or service.
Ellicott City, MD
One day after treatment the ants are gone! Thank you!
Severna Park, MD
Bugout was a pleasure to work with from start to finish. Amanda agreeably scheduled my appointment at the time most convenient for me. She was polite and answered my questions politely. On the day of the inspection, Troy was on time and professional. He did a thorough inspection inside and outside my house and did not mind that I followed him the entire time. Troy was personable and answered all of my questions knowledgeably. I received my report immediately. Bugout was terrific from start to finish. I recommend them 100%.
Columbia, MD
Inspector was kind, efficient and gave my condo a clean bill of health without any upselling.
Hanover, MD
Great customer service.
Baltimore, MD
OUTSTANDING service.
Baltimore, MD
2 times they came out and I’ve noticed amazing improvement with my pest control I see little to no pests now! I had terminex for a year before switching and my pest issue got worse.. BugOut managed to do the trick in just two visits.
Glen Burnie, MD
Excellent on all accounts.
Timely, accurate and professional.
Thank you.
Glen Burnie, MD
Very pleased. Will use you in the future if needed.
Millersville, MD
Customer service was very pleasant, the availability fit right in when contacted and payment arrangements. Same day service.. Would recommend. Second time I have used them.
Glen Burnie, MD
I recently purchased a home in the area and wanted to be sure some droppings I noticed in the detached garage were not related to termites. I was prepared to face some hefty charges for a termite treatment, but was pleasantly surprised to hear that Bugout does not automatically treat for termites without an inspection first, AND the inspection was free of charge. The employee arrived right on time and he was very knowledgeable of the industry and common issues other local homeowners face. The employee determined that he did NOT see any signs of termite activity (luckily it was just some cricket droppings...) and he offered some options of proactive termite treatment plans if I was interested, but did not pressure me. I would definitely recommend their services and I appreciate the accurate inspection instead of a company just lying and saying I need their services when I truly don't. Thank you!
Business Owner's Reply · 3 months ago (Jan 17)
Thank you very much for selecting our company to be service for you. Glad you didn't have termites at this time. If you need us in the future, please contact us again. Thank you again for your 5 star review.
Severn, MD
Great customer service. Guys arrived on time and were pleasant and informative. Would recommend this company.
Laurel, MD
Troy the owner came out personally on NY Eve to inspect swarming which we suspected were termites. He instantly identified the insects as harmless citronella ants and not destructive termites, though he could have suggested full termite treatment. This kind of honest integrity and excellent customer service is why I’ll call Bugout next time we have a real infestation! We need more businesses to perform like Bugout. - a totally satisfied customer.
Pasadena, MD
Troy was very friendly, knowledgeable, and thorough when inspecting the property. I would recommend him to everyone.
Glen Burnie, MD
Great services.
Baltimore, MD
Troy was excellent! He was extremely professional and his 30+ years in the business gave me a lot of confidence in his work. Thank you!
Annapolis, MD
We were so happy with you at our first house in Arnold, we brought you with us when we bought a home in Annapolis! Your service technicians (Ben in particular) was outstanding. If we hadn't moved out of state, we would continue using you!
Severna Park, MD
Outstanding service. We thought there was termite damage but Bugout verified it was just wood rot from a leaking window. There was no charge and they inspected the rest of the house. Really appreciate the honest and professional service. Jack November 2019.
Pasadena, MD
They were thorough quick and efficient. the office staff is nice professional in willing to explain things. Would definitely use them again.
Glen Burnie, MD
Loved the service and already referred them to others!
Linthicum, MD
We are very happy with the services BugOut has done. Love the guys that have come out every time. They are great and even take time to play with my crazy dogs.
Pasadena, MD
In customer service terms this company is truley second to none. Every interaction from office to technicians was fantastic. I had 2 issues which denoted the 3 instead of 5 stars. 1st, it was like pulling teeth to get an explanation as to why they insisted on trapping every rodent in my attic before sealing the entry point. Felt to me like a ratchet of sorts being that they charge $65 per rodent caught. I was getting a little fed up after 2 weeks of catching and about $200 in removal fees. Not including the charge to set traps and the chage for fixing the entry point. 2nd, they are not full service. While they removed the animals and fixed the entry point, they stated they do not clean up the area that these animals were living in and contaminating. So now I have to use another company to clean, sterilize, and replace the insulation in the attic. I would recommend maybe expanding and offering a full service clean up and removal. But customer service is excellent.
Business Owner's Reply · 5 months ago (Nov 21)
Thank you for your review. We appreciate any/ all feedback to better serve our customers. As discussed, it is not recommended to exclude prior to a completing a trapping due to animals will seek an exit/entrance. If an exit/entrance is unavailable, they will create one by digging or gnawing, creating further damages. Even though we excel at pest control, cleaning and home improvement are not our areas of specialty. We apologize for any misunderstanding. If there are any questions or concerns, please feel free to contact our office. Our friendly staff is here to help.
Pasadena, MD
Professional service and effective.
Glen Burnie, MD
Matt was very nice and thorough. Excellent customer service, cares about his job and customers. I'd give that man a raise! 😃.
Baltimore, MD
The team provided a thorough inspection and answered all of my questions. Thank you!
Columbia, MD
Very satisfied. Ben did perfect and very kind.
Millersville, MD
The tech who came to my house was super friendly and professional. He did a great just. I appreciated the service so much that I have actually recommended your company to my neighbors.
Severna Park, MD
Nice, friendly, fast, great price.
Dundalk, MD
Excellent service !!! No more problems after only 1 treatment!
Glen Burnie, MD
Great Customer Service!!
Severna Park, MD
Fast, thorough, and professional service. Can't ask for more than that!
Severn, MD
Service provider was very professional and thorough. He did an excellent job!
Severn, MD
This is our first time using this company and it was a very pleasant visit. She was polite on the phone and he was very nice that came to do the inspection. Long time since we deal with someone that seem to be honest. I plan to do more business.