The record keeping is very unorganized. We never received a bill for service or a receipt. We weren't sent an e-mail when they were coming. We are retired and most of the time home but the occasional time they say they sprayed outside and billed us anyway. We were very pleased with the gentlemen that treated our house inside and out. I have a phobia of bugs. This was very comforting to know we were covered. I'm sorry we had to cancel our service with them but we couldn't agree on what was owed. We paid them what they said we owed even though we are certain it was incorrect. Respectfully Connie Affantranger.