I felt like the service was thorough, professional, and personalized. I am so glad I contacted them to help me with pest control. I didn'''t know what I was going to do, I started seeing small roaches so often I was nervous to cook in my house. Since the service I only see them belly up and I can tell it's under control. I felt taken care of because they explained the plan to me, and why they would like to treat my place twice more to completely resolve the next growth cycle of roaches. I have been on vacation for 6 days since they sprayed and gelled my house, since I have returned I have only seen one alive one in my kitchen.