Your technician's KSA's (Knowledge, Skills and Abilities were exemplary. He exceeded my expectation with his attentive nature to my questions and inquiries. I truly appreciated Gerrick's customer service and positive attitude in response to my initial unsatisfactory behavior, assuming he was a technician from best buy. He responded professionally stating the company he represented and his intentions. He explained his visit was for the interest of the company and the homeowner. I truly appreciate it his care and attention to detail.