Brett is extremely conscientious and professional. He is in touch with me regularly to tell me when he is coming. He lets me know when he is here. Generally I don't have to be at home because his tasks are outside. But if I do need him to come in, he works with me to set a time that is convenient. The only thing I don't understand is why there is a $2 increase every year. It is always $2 and all I get is a postcard that shows you hate to do the increase but you have to. A little explanation would be nice. Brett gets 5; the billing issues gets a 4.