Alex,

I am sorry to see you feel your technician was not there on the 18th. In looking at your account it shows he arrived at 10:19 and was there for 20 minutes. I have sent a copy of your review to the branch manager and asked him to reach out to you. Please email me at ginny.white@trulynolen.com if you feel I can be of any assistance in researching this and looking into this issue further.

Sincerely,
Ginny White
Truly Nolen of America Inc.