I was in panic mode when I stumbled across Bug Zapper online!I was dealing with a horrible flea infestation in my Apt! Immediately contacted them without looking at 1 review! They were willing to schedule around what I had coming up. I also prepaid! That was also before looking at the reviews!1st Appt went really well! The guy showed up within the stated time frame! Very friendly and professional! I then in turn left as my place was going to be bombed told him lock up when done. I have a 2nd bombing on 7/23. I would highly recommend this company!