I have been so frustrated with this company since they became Purcor. I never had these issues when they were Halt. I can never reach them by phone and am put on hold for over 8 minutes and then told they can't answer my call. The hold music is very irritating. Daniel as supposed to call, but didn't. I've lived here for over 50 years and never had a rodent problem until now. I signed up with this company so I wouldn't have to worry about rodents, but that isn't the case.