Wyatt came out to spray our home and was very friendly and knowledgeable. I will re-rate a 5 star if our bug problem gets under control, which we wont know for about a week! We're already seeing dead ones, though, so that's a good sign! In my old place, the landlords used bug zapper and a great thing about them is they'll come back out to respray for free if you are still seeing bugs where they shouldn't be. I'd definitely recommend them to anyone (thus the sign in my front yard!)