I had an immediate problem that needed to be resolved. It involved squirrels inhabiting the eaves of my garage. Terminix came out quickly and, after a thorough investigation, found wasps in my attic, possums under my house and a great deal of mold. They fixed everything, and someone always called and explained what they were going to do and why. If I wasn't needed at home, they left notes on my door and also emailed me with reports. I would definitely recommend them!!