Jake arrived for my first visit to control ants, roaches and carpenter bees at my house. He was courteous and professional, and told me what he was going to do and answered all of my questions. It was obvious he knew what he was doing, and worked efficiently to complete all the tasks. He is a credit to your organization, and a good ambassador for your brand. Whatever you have to do to keep him at your company (bonus, extra vacation, promotion),you should do it (this is unsolicited). When future treatments are done, I want Jake to be the tech that comes to my house, because it will be done thoroughly and correctly.