With all the technology available, it would be simple to give the customer a window or approximate time for installation of the tent. Likewise, concerning the other two days. You supposedly had 6 installs today. Six text messages, indicating that the install around 9 etc would not be too difficult. It’s early to evaluate the results but I’m hopeful. When the installers left, not a word was spoken to me. “Consumer friendly” is lacking. On the front end, our experience with Richard Smith was excellent.