I am not in that office, but when I have questioned my employees in that office I am told you have not been there after the initial visit. I know for a fact you went to the wrong address the second visit, I contacted the company, was assured you would be back, but have never received confirmation you went. I have asked weekly for several weeks to months (since the initial visit) if you have been back. I really need to talk to a representative. 931-692-8472, extension 1063 or ask for Carol.