Franklin was on time, in fact at the beginning of the 2 hour window of 8-10 a.m. Last month, although it was confirmed, no one bothered to show up or even call to say he wasn't coming. I called your office around 10:45 and she was unable to reach the tech. So August was a bust, but Franklin was here promptly yesterday. Techs have been switched around since spring, so I don't know month to month just who will show up and to me that's a little concerning.