I contacted Ultra Safe in order to discover what animal (or animals) were digging up my lawn. I spoke to Justin who was helpful in suggesting Eric come out to observe and trap whoever was the active critter. He reviewed the process and costs and was able to get me the best price possible. As a retired school teacher, I was extremely appreciative. Eric has been pleasant and responsive. He has been out twice. Once to set the traps and yesterday, to set free the squirrels. We await our skunks! I have greatly appreciated all communications with Ultra Safe personal. They are patient and understanding.