Matt is very patient and helpful. He's been great about answering our many questions. He showed up early, just for that, for the first treatment. When we returned, I was surprised that the bed linens weren't bagged like the prep sheet indicated. I don't know how important that is; it just stood out to me.
He also didn't call us when he finished, like he said he would. My parents are in their eighties, they tire easily, and were anxious to get back around the 3-4 hour mark. A phone call would have been appreciated. Please do so for future treatments, thank you.