It started by the service technician showing up late 40 minutes after the appointment time. I had to leave work early and go through issues with my boos at work to be at home on time. Other item, the guy didn't want to wait for couple of minutes for me to remove the mattress from the bed and couple of wood pieces so he can access the baseboard end pipe to close the gap. Well, most baseboard pipe are usually at corners where beds or furniture are and they need to be removed. But he was rushing me saying "will do it next week".... Seriously!!! I am paying over $700 for this service. I need work to be done 100% to get rid of mice and if any gaps are left open, then the problem is not resolved. Even to remove bottom drawer of a dresser seemed to be an issue with him. He said the side of the dresser will block the baseboard. When I removed it, it was accessible. All he cared about is to get done and go home... he is just an employee with a job and a paycheck. I am a homeowner with a serious problem paying serious money to solve the problem. It was bad service!