Suburban Pest Control

Awful customer service!

The service on the 2nd call was excellent. The first call your technician did not have the correct information about the location of the problem. We had given very specific and detailed information on the problem. But none of the information was relayed to the service technician so the first visit was a waste of everyone's time. Also please send the receipt that shows the bill paid in full.

First, I must say i had quite a few of exterminators throughout the years. Suburban Pest Control is the best.
Most definitely Yanick D is amazing at his job no complaints at all he"s always on time always very respectful and very professional. He has great communication skills which is quite refreshing.
He spoke with all the tenants and President of building explaining all the problems of every apartment and basement area.
We are very happy with our service and that Yanick is our exterminator.
Thanks
217.

We contacted Suburban in early November after we found out that mice had entered our home. The supervisor and tech arrived and surveyed the outside for openings, possibly plugged one, set up numerous bait stations in the house at sites where mice were found. Stations were set up outside as well. It is now March and I can honestly say the situation hasn't gotten better and possibly worse. We hear them in the walls which is unnerving. We still find droppings under the stove top and broiler area, under the sink and in the dining room radiator. Recently Tristan came and thoroughly checked every station, checked the outside of the house with me, explained all his findings and didn't just drop bags of bait around the house without checking what was going on with the previous work. Despite
his fine work, I don't see much of a change in the rodent activity. True, if we call for a check, someone will be sent to check the house but at this moment I see most of what has been done hasn't changed the situation very much. Sorry to say, we expected more effective results from the treatments after four months.

Technician was thorough.

Called for German Cockroaches. The men were timely and thorough, would recommend but hopefully we DONT need them again :-)

Great service. Really terrific company.

Surburban Pest Control was great to work with. The office was efficient & professional. The onsite techs were thorough and respectful of the homes. Thank you team!

Prompt service, the technician was bilingual and very friendly. They did a thorough job all throughout the apartment and we have seen a significant reduction so far in our pest issue.I would absolutely use this service again.

This company is absolutely top notch. From my first conversation with Jean Carroll who was kind and very informative . She explained everything and answered all my questions. When Ricky came to the house he was just as nice, informative and answered all my questions. Making an appointment was very easy and done around my schedule. I did not have too wait long for the first appointment. Ricky was on time for the appointment and he called me when he was on his way. Follow up appointments were also easy to schedule.
I will definitely recommend this company to family and friends!!

Thank you so much for your hard work. John and Chris I really appreciate the professionalism and attention to detail you both showed while spraying my apartment. It makes a huge difference knowing the job was handled by such friendly and thorough professionales.
Thanks again for your time and effort.

We were extremely happy with our service and specifically with Jaden. He was polite, attentive, knowledgeable, on time and he called before his arrival on both occasions. I will definitely consider hiring Suburban Pest Control for my other needs and at other properties that I manage if Jaden can be the technician.

Excellent service! They were prompt and efficient in the extermination of the wasp hive within the walls. Would definitely use them if I have a future pest issue!

Yes, Suburban Pet Control is great. I had a carpenter ant issue and the guys took care of it then came back a week later just to check and make sure the ants were gone. Mud Wasp issue as well. They took care of the problem. Highly recommend this company.

I called as a new customer to report a yellow jacket nest in my siding and they responded immediately. The technician arrived the next morning and solved the problem. He was polite, professional and explained what I should expect. Their customer service and quality of work is superb! I highly recommend them. In fact, I already have to my good friend and neighbor.

Very pleasant customer service

In and out very quickly

Happy with this company.

Nice, pleasant team members.
Appreciate the service.

It is too early to review now. I still see some small roaches around. By the end of the week, I should be able to give a better review.

Even though the people has been to my house more than three times I still have an ant problem I don't know what else you can do for me not happy with the condition Mrs Jennifer Miller.

Good customer service. Reliable.

I can tell a good company by how the workers take care of customers or potential customers. Miss J. Williams who took my call and set me up for service is very knowledgeable and answered all my questions. And Mr. Reuben who actually came and performed the service is very professional and well trained. He walked me thru the process and I immediately saw the results after a day. Thank you thank you !!!

Inspector was unable to find nesting termites, even though there had been insect activity under the pulled back carpet. Another inspector from different company found live insects. I paid Suburban Pest $150 for an inspection that was WRONG AND USELESS. They should have offered a refund as soon as I notified them.

Very satisfied.

Assistance from the office when we called to discuss services and plans was very good. Janiqua was very helpful in describing available services, service plans and costs. The technicians arrived for our assessment appointment within the timeframe stated, were polite to my husband and me and thorough in their assessment and treatment.

All perfect.

This company is the best.. came to my home confirmed we had bad termite problem and went over each step of the elimination process. Rick is always on time,professional and expert on this issue. They are reliable and worked with us on the fees and the process time it takes to get rid of the problem in a safe and non-hazardous way. We are grateful to have found this company and staff.

The first initial inspection that was done by your pest control person on Friday, April 16, 2024 was not extensively done but the pest control person that you sent for follow up inspection on Wednesday May 1, 2024 did a thorough inspection and was satisfied that he did a good job.

Nelson is very conscientious and thorough. He has a wealth of experience and knowledge, and goes the extra mile. I also like that he is very communicative letting me know when he's going to arrive. Top notch.

Great service - better than I have had with another company that I unfortunately used for years.

Excellent service the whole company.

Important service call for today did not happen. Can it still be set up? Very urgent!

The men who cleaned our disgustingly dirty vents were wonderful. Very respectful of our space, protected our equipment and made sure the office was left in better shape than when they arrived. The before and after pics were quite astonishing. Scary that we had not had this done for so long. The improvement was immediately noticeable. Loved them.

The first visit was average. The technician explained to me the different things he would do and made a suggestion as to where the entry point would be coming from. He only covered one area which was in the closet. All the other areas had already been covered and there was no evident entry point. Under my sink there is a really big entry point because of a main water valve. I wasn’t advised or given suggestion as to what to do but to place bait and glue traps. I had droppings in my kitchen sink and my couch.

It started by the service technician showing up late 40 minutes after the appointment time. I had to leave work early and go through issues with my boos at work to be at home on time. Other item, the guy didn't want to wait for couple of minutes for me to remove the mattress from the bed and couple of wood pieces so he can access the baseboard end pipe to close the gap. Well, most baseboard pipe are usually at corners where beds or furniture are and they need to be removed. But he was rushing me saying "will do it next week".... Seriously!!! I am paying over $700 for this service. I need work to be done 100% to get rid of mice and if any gaps are left open, then the problem is not resolved. Even to remove bottom drawer of a dresser seemed to be an issue with him. He said the side of the dresser will block the baseboard. When I removed it, it was accessible. All he cared about is to get done and go home... he is just an employee with a job and a paycheck. I am a homeowner with a serious problem paying serious money to solve the problem. It was bad service!

Two guys were very responsible and professional.

Outstanding!
Courteous, on-time, knowledgeable, shared information and listened to our concerns.
Gave us SPECIFIC instructions as to; what to do AND what to expect after the first treatment.
I called on a Sunday morning. Tracy, in scheduling, met my immediate needs readily and the entire procedure was effortless. Their agent,(exterminator) Mr. Popping, was considerate, trustworthy and very well informed.
Kudos, and thank you.
Ray Chevalier & family.

Courteous, professional and EFFICIENT!

Technician was knowledgeable and came prepared for the job.

Technicians very knowledge and helpful.

Very attentive, came back for repeat treatment without any difficulty.