Our tech, Josh, was very professional. He took time to ask about any current issues we were having as well as to explain his initial treatment and the goals. He also took time to let me know what I should be aware of as far as watching for any potential issues which he did not expect and what the procedure was if we were to notice any issues. Great Company. Mark our salesperson that initially visited the property as well as Josh offered excellent customer service. We are happy we made the choice of using Brock Lawn & Pest Control.