Brock Lawn & Pest Control

Brock Lawn & Pest Control

Brock Lawn & Pest Control

Pest Control Services

Panama City Beach, FL

4.4 · 67 reviews
4.4 · 67 reviews

About Brock Lawn & Pest Control

Location

Panama City Beach, FL

Service

Pest Control Services
Additional Services: Lawn Services

67 Reviews for
Brock Lawn & Pest Control

What people say about Brock Lawn & Pest Control
Professional · 12
Friendly · 8
Knowledgeable · 7
Excellent · 6
Courteous · 5
· Show All
4.4 star average rating (67 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Bonifay, FL
Brian was courteous, friendly and explained clearly what services he would be providing. I feel he will more than adequately provide the services required in the future. He's a keeper!
Panama City Beach, FL
Poor guy didn’t know what he was suppose to do. Brand new sod. Lots of weeds missed.
Panama City Beach, FL
I'm not going to select any stars because the first visit didn't go the way I wanted it to go.
I saw your truck outside and went out to talk to the technician. He stated he was already done. I had asked that I be alerted with a text when he was on his way. That didn't happen. I explained that I have two dogs and I would need to make sure they are secure. He stated he checked by calling for the dogs. I advised him that one of my dogs is deaf. He could yell all day long and he wouldn't hear him. I also stated that my dogs probably wouldn't bite him, but I don't know because I don't know what would happen if they were surprised in their yard. I also explained I was more worried that they would get loose and get hit by a car. That would be a very large problem.... I also told him that very soon I would have locks on my gates, and I would have to know when he is coming so I can 1. secure my dogs, 2. unlock the gates and 3. clean up dog mess. I can be a very loyal customer, but my requests need to be met or I won't be able to stay a customer.
My wife pointed out to me that there are cobwebs right outside the front door. I hope that gets resolved next time. I will be knocking them down myself this time. If the hurricane doesn't first.....

Steve LaChance
117 Circle Dr.
PCB, FL 32413
602-616-9816 cell phone.
Panama City Beach, FL
Excellent service representative friendly and knowledgeable.
Business Owner's Reply · 19 days ago (Sep 14)
We’re thrilled you had such a wonderful experience with our team. Thank you for choosing Brock!
Panama City, FL
Brian was very job oriented, he was pleasant,an friendly. He explained how the,"bate", worked and showed me how they were installed.
I feel much better knowing my home is protected. Thanks!
Business Owner's Reply · A month ago (Sep 1)
Hi Janice! We appreciate you taking the time to share your experience with Brian. We will be sure to let our team know! Have a wonderful day.
Panama City Beach, FL
Awesome results. Needed weed control after another company tried for six months. Saw excellent results after first treatment by Brock.
Business Owner's Reply · 2 months ago (Aug 18)
Hi Raymond, thank you for the great review! We appreciate you taking the time to share your experience with us.
Panama City Beach, FL
The technician was prompt and courteous. The whole process was simple and easy.
Business Owner's Reply · 2 months ago (Aug 4)
Hi Loretta, thank you for the great review! We appreciate you taking the time to share your experience with us!
Panama City Beach, FL
Off to a good start, looking forward to a restored lawn! Thank you, nice people.
Business Owner's Reply · 2 months ago (Aug 2)
Hi Sheldon, thank you for the kind words. We look forward to serving you again!
Panama City Beach, FL
Very agressive sales representative (Johnny Miles). Bad mouthed my current termite service and made some startling statements about what would happen to my house from termite damage if I didn't enroll in his termite program. Almost didn't agree to the ant service because of his sales techniques. Technician explained what he was doing to satisfy my concerns with the Argentine ants around my pool. He represented your company very well.
Bonifay, FL
Brian always does awsome job, friendly and professional.
Business Owner's Reply · 5 months ago (May 9)
Hi Ed! Thank you for the great feedback. We are glad to hear that. We look forward to serving you again!
Panama City, FL
Everyone has been very professional. HOWEVER, today (Sunday) I have three (3) rats sitting on my back fence. Need to have the traps checked as they are NOT doing their job. HELP.
Panama City Beach, FL
Total professionals. Recommend to anyone to always do a superb job.
Business Owner's Reply · 6 months ago (Mar 31)
We greatly appreciate you taking the time to share your experience with us. It is such a pleasure doing business with you! Sincerely, Brock Lawn and Pest Control
Laguna Beach, FL
Brock quickly scheduled an appointment for me, their customer service representative showed up on time and was very knowledgeable about the subject of my problem. The technicians installed the service recommended on time and with courtesy. I am very pleased with my service.
Business Owner's Reply · 7 months ago (Mar 21)
Hi Janet! We greatly appreciate you taking the time to share your experience with us. It is such a pleasure doing business with you! Sincerely, Brock Lawn and Pest Control
Panama City, FL
My experience with Brock pest control has never been nothing short of amazing. They literally come in and the issue is resolved within hours. David my tech was knowledgeable and efficient. I really appreciate this company and I would never use any other pest control company. Well worth every single dollar!!!!!
Thank y’all!
Business Owner's Reply · 7 months ago (Mar 15)
Hi Ashley, we greatly appreciate you taking the time to share your experience about our tech David. It is such a pleasure doing business with you! Sincerely, Brock Lawn and Pest Control
Bonifay, FL
He was great!
Business Owner's Reply · 7 months ago (Feb 25)
Hi Markie, thank you for the great review. We look forward to serving you again soon!
Great service and information from our technician, Brain.
We love Brock Pest Control!
Business Owner's Reply · 9 months ago (Jan 21)
Hi Lisa, thank you so much for the review. We will share this with our team!
Micah does a great job.
Ladies in office always helpful when calling with an issue. Thanks.
Business Owner's Reply · 9 months ago (Jan 13)
Thank you so much for the amazing review! We will make sure to pass this along to our team members. We look forward to serving you again!
Panama City Beach, FL
Micha was very through and told me what to expect in the spring. Linda on phone very pleasant and quick with answers. Thanks.
Business Owner's Reply · 11 months ago (Nov 5)
Thank you so much for this awesome feedback! We will share this with the team!
Panama City Beach, FL
I contacted you before saying our service should be for our whole lawn. Today I watched your service man pull up, put the sign out, and only spray the front curved section of my yard. Not the rest of the front nor any in back.
Please have him do the entire yard each time or I will need to switch services.
Pam Anderson.
Panama City Beach, FL
Heather was awesome helping me get set up! Awesome job!!!
Business Owner's Reply · A year ago (Jun 16, 2021)
Hi Michelle! Thank you so much for this great 5 star review! We really appreciate you taking the time to share your experience with us! It is a pleasure doing business with you! Sincerely, Brock Lawn and Pest Control
Panama City, FL
We should not have to call you and complain to find out we have a fungus in our lawn. Your personal should take care of that. This is what we are paying you for. We hope it gets better. It now looks worse than when you started. Not to HAPPY.
Panama City Beach, FL
A customer for over 30 years. Very pleased with your service as we are absentee occupants of a town house at PCB Florida.
Business Owner's Reply · A year ago (May 12, 2021)
That is great to hear! Thank you so much for the awesome review Sidney and Rebecca! We really appreciate you taking the time to share your experience with us. Sincerely, Brock Lawn and Pest Control
Panama City Beach, FL
He was awesome came to the door to address my needs first and explained in detail what he was preforming today!! Excellent
Customer service very polite and professional!!!
Business Owner's Reply · A year ago (May 12, 2021)
Hi Jeanne! Thank you so much for this awesome 5 star review! We really appreciate you taking the time to share your experience with us! It is a pleasure doing business with you! Sincerely, Brock Lawn and Pest Control
Panama City Beach, FL
Great service for many years.
Panama City Beach, FL
The technician that does our service is fine. However, I need to know why my bill went from 85.00 per month to 91.00 without any kind of notice or explanation.
Panama City Beach, FL
Technician was prompt and courteous.
Panama City Beach, FL
I'm very happy with Brock termite control over the last 5 years.

Tim McG******.
Business Owner's Reply · 2 years ago (Mar 26, 2021)
That is great to hear! Thank you so much for the awesome review Tim! We really appreciate you taking the time to share your experience with us. It is our pleasure being able to keep your home free from termite damage!
Sincerely,
Brock Lawn and Pest Control.
Panama City Beach, FL
We appreciate your prompt response to our request! Kane did a great job and explained some ideas on our pest issues we can use!
Business Owner's Reply · 2 years ago (Mar 10, 2021)
Glad to hear it! Thank you so much for this kind review Rhonda. We really appreciate you taking the time to share your experience involving Kane with our team! We look forward to protecting your home and health from pest.
Sincerely,
Brock Lawn and Pest Control!
Bonifay, FL
John was very professional and friendly
and employees like this will make your business grow.
Business Owner's Reply · 2 years ago (Mar 8, 2021)
That is so great to hear! Thank you so much for this kind review Ed. We really appreciate you taking the time to share your experience with us! It is a pleasure servicing you.
Sincerely,
Brock Lawn and Pest Control
Panama City Beach, FL
Well I’m trying to pay my first bill and the email link is broken on my email asking to pay my bill. I’m trying to leave a review so I can find the right link to pay said bill but this isn’t the right area either lol. So it’s slightly user UN-friendly.

The link said you had to log in to leave a comment but I haven’t logged in yet. But still able to leave a comment. Really all I want is to pay my bill.
Business Owner's Reply · 2 years ago (Feb 19, 2021)
Hi Melanie. We appreciate you taking the time the to bring this issue to our attention. I have sent you email with the correct link, sometimes the https:// doesn't transfer via email and can make it difficult to sign in. Hopefully we have this issue resolved now. Thank you for choosing Brock.
Sincerely,
Brock Lawn and Pest Control
Panama City Beach, FL
The technician Trip that came out was very professional and thorough. He displayed a high knowledge of his job explaining to To me so that I understood what he was doing and the possible causes of bugs in our environment. Also the young lady that assisted me on the phone when I called was very helpful in determining what type of service I needed and getting a technician out to me the same as me day. Thank you!
Business Owner's Reply · 2 years ago (Feb 2, 2021)
Thank you so much for this amazingly kind review Debra! We really appreciate you taking the time to share your experience with us, it is nice to hear how helpful Heather was and how Tripp did such a good job in taking care of your needs. It was pleasure servicing you today!
Sincerely,
Brock Lawn and Pest Control
Panama City Beach, FL
Service was good. Lawn looks great. Glad we're using Brock Lawn and Pest Control.
Business Owner's Reply · 2 years ago (Jan 18, 2021)
We're glad to be servicing you! Thank you so much for this kind review Jac. We really appreciate you taking the time to share your experience with us!
Sincerely,
Brock Lawn and Pest Control
Westville, FL
Very professional check for termites. He checked all around and made sure everything was okay.
Business Owner's Reply · 2 years ago (Jan 4, 2021)
Hi Donald! Thank you so much for this amazing review. We really appreciate you taking the time to share your experience with us and we are so very happy to hear it was a good one! It is a real pleasure servicing you.
Sincerely,
Brock Lawn and Pest Control
Panama City Beach, FL
The Technician was very courteous, professional and on time! He provided us with a written report and cautioned us to be on the lookout come the Spring and if we have any issues in the interim, to give yous guys a shout.
Business Owner's Reply · 2 years ago (Dec 11, 2020)
That is so great to hear! Thank you so much for this amazing review John. We really appreciate you taking the time to share your experience with us! It is such a pleasure servicing you.

Sincerely,
Brock Lawn and Pest Control
Panama City Beach, FL
I have had the same weeds and fungus growing on my lawn for five months, what kind of review do you think I should leave?
Business Owner's Reply · 2 years ago (Dec 7, 2020)
Thank you for providing your feedback and letting us know about these issue, William. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This issue as been brought to both your tech and his manager. Someone should reach out to you today for discussion. Thank you for your patience and understanding

Sincerely,
Brock Lawn and Pest Control
Panama City Beach, FL
He was very thorough, knowledgeable and pleasant.
Business Owner's Reply · 2 years ago (Dec 7, 2020)
We are glad to hear it! Thank you so much for this kind review Darlene! We really appreciate you taking the time to share your experience with us. It is such a pleasure doing business with you!

Sincerely,
Brock Lawn and Pest Control
Panama City Beach, FL
The technician that came to our house last week just started. WE have had an experienced technician for years. The experienced technician sprayed very thoroughly inside which has eliminated most concern. The junior technician sprayed inside as if the chemical was gold and had to be conserved. He would have skipped most rooms and spaces had I not followed him around to show what was to be sprayed. Not very thorough and not very well trained. Please send NO MORE rookies. I will buy "home defense" to cover all of the missed places.
Business Owner's Reply · 2 years ago (Nov 30, 2020)
Hi William. We would first like to apologize for the delay in response to this review. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will get this issue resolved immediately as it was sent to management day of concern. Thank you for your patience and understanding.

Sincerely,
Brock Lawn and Pest Control
Panama City Beach, FL
As always your serviceman was polite and helpful. He was out of the forms showing the work completed and where damage would be, if any detected. Would you please send me a copy of his work sheet as I keep a copy on file. I gave him a check for the invoice I had received beforehand. Thank you for being my pest control company since 1989.
Business Owner's Reply · 2 years ago (Oct 29, 2020)
Hi Sherry! Thank you so much for this kind review. We can definitely get you a form emailed over to you with the details of your inspection. We greatly appreciate you taking the time to share your experience with us. It has been a pleasure servicing you for the last 31 years :)

Sincerely,
Brock Lawn and Pest Control
Santa Rosa Beach, FL
We had termite insp for 8yrs. The last insp they again had told us that we did not have termites. A few weeks after insp, the painters found damage to our house which resulted in $16,000 worth of termite damage. Brock stated their contract did not cover the damage from the fomosa termite. I pd the insp charge late as it was due at the time we were finding the damage. They are now coming after us for the late fee of $15.00 & have turned it over to a collection agency. How petty can a company get.
Business Owner's Reply · 2 years ago (Oct 12, 2020)
Thank you for providing your feedback and letting us know about this issue, Susan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please note that we have removed you from collections and waived that $15, we apologizes for any inconvenience this may have caused. Thank you.

Sincerely,
Brock Lawn and Pest Control
Panama City Beach, FL
Very pleasant experience.
Business Owner's Reply · 2 years ago (Oct 9, 2020)
Hi Lattissia! Thank you so much for this amazing 5 star review! We greatly appreciate you taking the time to share your experience with us! It is a pleasure doing business with you! Sincerely, Brock Lawn and Pest Control