First , I called a couple places located right in my area. I had to leave my number and never got a call back after several hours. I called here after a friend recommended. My call was answered and they came the next morning! It was a good 30-40 minute drive . He was very polite , professional, friendly .I always feel bad when someone has to go in our crawl space. He was so reassuring and really checked things out well. There was no critter down there but he gave me good information if we ever do have an issue . I highly recommend this business!